Master Daignostic Technician

• Mar 2023 - Present

Shop Foreman/Master Diagnostic Technician/Trainer

• Apr 2022 - Jan 2023

Promoted to Shop Foreman within the first month of employment Created and executed a $500 bonus encouragement policy awarded to entry level technicians that earn ASE A4 certification and meet Toyota minimum skill level requirements to attend course 623 Conducted 174 hours of non-paid technician training within 6 months, leading to trainees earning 11 additional ASE certifications Educated dealer staff on Toyota technician certification rules and assisted non-trainees to earn 14 additional ASE certifications Submitted 40 Dealer Product Reports (DPR) to assist in Toyota manufacturing product improvements Authored custom ASE training content, apprenticeship program, 4 Tier Trickle-down Dispatch policy, and progress bulletin board Averaged 100% flat-rate productivity while investing 40% shop hours assisting and managing technicians Show less

Master Diagnostic Technician

• Nov 2020 - Feb 2022

Executed an apprenticeship wage plan that encouraged mentor to apprentice connection. Mentored and tutored an apprentice that achieved 8 ASE certifications in 4 months and averaged 150% productivity Mentored and tutored an apprentice that achieved 3 ASE certifications in 6 months and averaged 120% productivity Submitted over 50 Dealer Product Reports (DPR) to assist in Toyota manufacturing product improvements Executed an apprenticeship wage plan that encouraged mentor to apprentice connection. Mentored and tutored an apprentice that achieved 8 ASE certifications in 4 months and averaged 150% productivity Mentored and tutored an apprentice that achieved 3 ASE certifications in 6 months and averaged 120% productivity Submitted over 50 Dealer Product Reports (DPR) to assist in Toyota manufacturing product improvements

Master Diagnostic Technician

• Dec 2017 - Oct 2020

Performed advance level servicing of Toyota vehicles Maintained less than a 1% comeback rate while performing above 110% productivity Submitted Dealer Product Reports (DPR) to assist in Toyota manufacturing product improvements Performed advance level servicing of Toyota vehicles Maintained less than a 1% comeback rate while performing above 110% productivity Submitted Dealer Product Reports (DPR) to assist in Toyota manufacturing product improvements

Master Diagnostic Technician/Team Leader/Trainer

• Apr 2008 - Oct 2017

Performed advance level servicing of Toyota vehicles Promoted to Team Leader within 3 months of earning Master diagnostic Technician certification Invested over 500 hours tutoring employees for ASE test preparation, leading to the assistance of 5 technicians earning Toyota Master Certification status Submitted Dealer Product Reports (DPR) to assist in Toyota manufacturing product improvements Performed advance level servicing of Toyota vehicles Promoted to Team Leader within 3 months of earning Master diagnostic Technician certification Invested over 500 hours tutoring employees for ASE test preparation, leading to the assistance of 5 technicians earning Toyota Master Certification status Submitted Dealer Product Reports (DPR) to assist in Toyota manufacturing product improvements

Nissan Certified Automotive Technician/Service Advisor/Porter

• Apr 2002 - Sep 2007

Promoted from Porter to Service Writer within 3 months of employment Transitioned from the position of Service writer to Line Technician Became Nissan factory trained within 6 months of holding the position of Line Technician Promoted from Porter to Service Writer within 3 months of employment Transitioned from the position of Service writer to Line Technician Became Nissan factory trained within 6 months of holding the position of Line Technician

Assistant Manager

• Aug 1998 - Aug 2000

Promoted from Lube Technician to Assistant Manager within 3 months of employment Performed duties of employee hiring and scheduling, payroll, inventory, and customer service Promoted from Lube Technician to Assistant Manager within 3 months of employment Performed duties of employee hiring and scheduling, payroll, inventory, and customer service