John Alfred dela Cruz

Systems/Network Engineer at CSM International
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Contact Information
us****@****om
(386) 825-5501
Location
Olongapo, Central Luzon, Philippines, PH

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Credentials

  • Certified Payment Card Industry Security Implementer (CPISI)
    SISA
    Dec, 2021
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Sep, 2019
    - Oct, 2024

Experience

  • CSM International
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Systems/Network Engineer
      • May 2022 - Present

      Provides server and network management services and solutions to clients, in order to support business IT requirements. Provides server and network management services and solutions to clients, in order to support business IT requirements.

  • TDCX
    • Singapore
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Network Operations Engineer
      • Jul 2021 - May 2022

      Maintains day-to-day operations and maintenance of the organization's network infrastructure. Ensures a highly-available and resilient network infrastructure to support business needs. Provides and designs solutions for network-related enhancements. Oversees and performs the implementation of network-related changes to resolve incidents as the arise. Primarily in charge of the administration of the network monitoring tool to gain complete visibility on the overall network infrastructure health.

    • Network Specialist
      • Nov 2019 - Jun 2021

      Provides support and resolution to incidents within the network infrastructure under set SLAs. Manages network devices such as switches, routers, and firewalls, ensuring optimal functionality and security to support client business requirements.

    • Information Technology Associate
      • Jun 2018 - Nov 2019

      Provides L1 support to end-users regarding IT-related incidents and requests through existing processes. Handles and updates IT tickets within set SLAs. Documents resolutions to unusual issues that arise.

Education

  • AMA University
    Bachelor of Science - BS, Information Technology
    2014 - 2017

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