Operations Manager

• Sep 2018 - Present

Tour Guide

• Apr 2015 - Sep 2018

• Provide quality customer service through personalized Niagara Falls tours and maintain customer satisfaction in a professional manner• Continue to gain business and maintain number one status on Trip Advisor and Viator for the company, by gaining great recommendations and 5 star reviews• Process, verify and balance business transactions, such as cash, debit and credit cards• Ability to handle challenging individuals with patience and compassion

Server/Barback/Bartender

• Sep 2011 - Sep 2018

• Provide a fun and comfortable environment for customers along with high quality and fast customer service. • Restock well Alcohol, beer fridges, and replace empty kegs. • Clean and maintain glass wear and bar utilities. • Process, verify and balance business transactions, such as cash, debit and credit cards • Ability to handle challenging individuals with patience and compassion • Smart Serve trained • Provide a fun and comfortable environment for customers along with high quality and fast customer service. • Restock well Alcohol, beer fridges, and replace empty kegs. • Clean and maintain glass wear and bar utilities. • Process, verify and balance business transactions, such as cash, debit and credit cards • Ability to handle challenging individuals with patience and compassion • Smart Serve trained

Host/Sales Associate

• Apr 2015 - Aug 2015

• Greet Guests and assist them with any question about the product, the winery and the local area • Assist with tastings, organizing orders, restocking product and sale of product • Promote new products and specials • Greet Guests and assist them with any question about the product, the winery and the local area • Assist with tastings, organizing orders, restocking product and sale of product • Promote new products and specials

Chief Instructor

• May 2014 - Sep 2014

• Manager of over 100 Activity Instructors across Southern England • Checked quality and safety of activities provided to the customers • Managed all equipment customers and staff used on activities • Assisted in Planning weekly activity calendar and room assignments • Planned and provided day long, week/multi-week long tours around all of England for guests • Supervision of customers 24/7 • On Call 24/7 in case of emergency • Manager of over 100 Activity Instructors across Southern England • Checked quality and safety of activities provided to the customers • Managed all equipment customers and staff used on activities • Assisted in Planning weekly activity calendar and room assignments • Planned and provided day long, week/multi-week long tours around all of England for guests • Supervision of customers 24/7 • On Call 24/7 in case of emergency

Activity Instructor

• Jun 2013 - Aug 2013

• Provided a safe and fun activity (Quad Biking, Archery or Air Rifles) for customers • Maintained equipment for my activities • Supervision of customers 24/7 • On Call 24/7 in case of emergency • Provided a safe and fun activity (Quad Biking, Archery or Air Rifles) for customers • Maintained equipment for my activities • Supervision of customers 24/7 • On Call 24/7 in case of emergency

Marketing and Engineering Student

• Jul 2012 - Aug 2012

• Process of sales of automotive stampings and parts through excel spreadsheets • Handling of customer questions and concerns • Revised blueprint errors with customers • Checked quality of individual and assembled parts • Process of sales of automotive stampings and parts through excel spreadsheets • Handling of customer questions and concerns • Revised blueprint errors with customers • Checked quality of individual and assembled parts

Driver/Labourer

• Jul 2010 - Sep 2010

• Work independently or with a team to fix, and build or renovate properties (Generally large agricultural buildings) • Construction prep. and labourer • Helped fellow employees when they required assistance • Work independently or with a team to fix, and build or renovate properties (Generally large agricultural buildings) • Construction prep. and labourer • Helped fellow employees when they required assistance

Camp Instructor

• Aug 2008 - Aug 2008

• Provided a safe and fun activity (Goaltending drills and outdoor activities) for customers • Maintained equipment for my activities as well as assisting customers with their equipment • Supervision of customers • Assisted with pick up and drop off of customers • Provided a safe and fun activity (Goaltending drills and outdoor activities) for customers • Maintained equipment for my activities as well as assisting customers with their equipment • Supervision of customers • Assisted with pick up and drop off of customers