Experience

Conti's Specialty Foods Inc

• Food and Beverage Services
• 100 - 200 Employee

• Jr. System Administrator (IT Officer)

  • Jul 2016 - Present

  - Responsible in creating, maintain, and ensures all physical and VMware servers are running properly across the main office and also in stores.- Responsible in ensuring all the branches system database have backups every day.- Ensures network connectivity established uptime service level agreements of all application servers, and back-end infrastructure.- Ensures the appropriate functioning of all file servers, including shared folders.- Designed and implement security policies for file servers, backup servers and system workstations.

• IT Support Specialist

  • Apr 2014 - Jun 2016

  - Assigned to maintain and focus in Main Office as System Administrator.- Responsible in managing end user accounts, hardware updates and file server maintenance.- Responsible in provisioning and issuance of network accounts with appropriate access rights to key IT resources such as servers, internet, and email and etc.- Responsible in terminating and disabling any network accounts upon employee exit and and/or wherever it is necessary to safeguard IT assets.- Responsible in hardware, software and application support and troubleshooting.- Ensuring support procedures are followed and expectations are met.- Responsible in resolving server and network performance issues- Responsible in establishing a disaster recovery plan. - Responsible in mentoring the on-the-job trainees to ensure accuracy and quality of service output.- Responsible in creating and updating documents for the standard setup and configuration of IT related equipment.- Responsible in creating and implementing policies, procedures, memo and notifications.- Responsible in evaluating and identifying department’s expansions or enhancements by studying work load and make suggestion regarding technical direction.

• Technical Support Specialist

  • Jan 2012 - Mar 2014

  - Assigned to maintain and focus in Store’s as System Administrator.- Responsible in strategising the network floor plan in our new store.- Responsible in strategising the server and POS location in our new store.- Responsible in managing server, and workstation, POS setup and configuration. - Responsible in providing decision making and testing, before acquiring of new equipment.- Responsible in evaluating a new system or application that will help end user’s work smartly.- Provides training in one-on-one and small group settings on the basic use of PC hardware, current operating systems and application software.- Responsible in creating and implementing policies and procedures in a workgroup flat form.

• Technical Support Staff

  • Apr 2010 - Dec 2011

  - Responsible in providing 1st level of support for both Main Office and Branches.- Responsible in Website troubleshooting and updates.- Responsible in providing onsite support if needed.- Enable and Implement Terminal services in all servers including in workstations.