Income Officer

• Aug 2020 - Present

Case Manager

• Apr 2019 - Aug 2020

Undertaking duties to maximise all rental income and other income owed to the Council. Monitoring accounts and ensuring appropriate recovery action is taken. Following rent recovery processes, including signposting tenants/ service users to organisations that carry out debt management and welfare benefit advice, trial calculation for possible housing benefit claims. I provide advice on housing benefits and basic information on welfare benefits, processing overpayments of housing benefit as well as preparing all legal Notices such as notice seeking possession for secure tenancies, notice of proceedings for possession for introductory tenancies and serving date to be fixed notices after there has been a default of a postponed possession order and preparing cases for litigation or review hearings also attending court hearings.Training and Monitoring performance of scheme managers on the use of Universal Housing and contact manager, also supervising scheme manager’s arrears recovery actions.

Estate Manager

• Nov 2018 - Apr 2019

Housing Management, Income Maximization, arrears prevention and management. Court representation & attending evictions, managing appeals, advice and guidance. Report writing and presentation. Managing ASB caseload, tenancy sustainment, block inspections and management. Housing Management, Income Maximization, arrears prevention and management. Court representation & attending evictions, managing appeals, advice and guidance. Report writing and presentation. Managing ASB caseload, tenancy sustainment, block inspections and management.

Income Management Officer

• Oct 2013 - Nov 2018

Social Housing income management Social Housing income management

Income Recovery Officer - Temporary Accommodation

• Feb 2012 - Oct 2013

Maximizing all rental income and other income owed to the Council’s Temporary Accommodation Team. Monitoring accounts and ensuring appropriate recovery action is taken. Following rent recovery processes, including signposting tenants/ service users to organizations that carry out debt management and welfare benefit advice, trial calculation for possible housing benefit claims. I gave advice on housing benefits and basic information on welfare benefits including processing overpayments of housing benefit. Preparation all legal Notices such as Notice to Quit, attending court/ stay hearings and presents evidence as appropriate. Claims for court hearing were submitted online using the possession claim online (PCOL) system, arranging and attending evictions as necessary and I worked closely with other team members. Also basic benefit & debt advice & to refer to other agencies was carried out where needed. Liaise with staff and outside agencies to solve housing Issues. Carry out home visits to tenants at their properties.

Income Co-ordinator

• Nov 2011 - Feb 2012

Visiting sheltered scheme for elderly residents/tenants, carrying out trial calculation and assisting residents with various tenancy queries. Training, Managing and Monitoring performance of scheme managers and housing officers on the use of Open Housing and contact manager, also supervising scheme manager’s arrears recovery actions. I also dealt with tenant’s stage 1 complaint. Setting team and individual targets, carrying out appraisals and 1-2-1. Representing the organisation in the county court for possession hearings & attending evictions.

Income Recovery Officer

• Jun 2011 - Oct 2011

Undertaking duties to maximise all rental income and other income owed to the Council. Monitoring accounts and ensuring appropriate recovery action is taken. Following rent recovery processes, including signposting tenants/ service users to organisations that carry out debt management and welfare benefit advice, trial calculation for possible housing benefit claims. I provide advice on housing benefits and basic information on welfare benefits, processing overpayments of housing benefit as well as preparing all legal Notices such as notice seeking possession for secure tenancies, notice of proceedings for possession for introductory tenancies and serving date to be fixed notices after there has been a default of a postponed possession order and preparing cases for litigation or review hearings also attending court hearings.Training and Monitoring performance of scheme managers on the use of Universal Housing and contact manager, also supervising scheme manager’s arrears recovery actions. Managing the lettings department and carrying out initial assessment for prospective new tenants and dealing with tenant’s stage 1 complaint. Setting team and individual targets, carrying out appraisals and 1-2-1, approving letting of properties.

Income Recovery Officer

• Oct 2008 - May 2011

Maximize all rental income and other income owed to the Council. Monitoring accounts and ensuring appropriate recovery action is taken. Following rent recovery processes, including signposting tenants to organisations that carry out debt management and welfare benefit advice, trial calculation for possible housing benefit claims. I provide advice on housing benefits and basic information on welfare benefits, preparing all legal Notices such as notice seeking possession for secure tenancies, notice of proceedings for possession for introductory tenancies and serving date to be fixed notices after there has been a default of a postponed possession order and preparing cases for litigation or review hearings also attending court hearings. Submitting claims for court hearing online using the possession claim online (PCOL) system, arranging and evictions as necessary.

Debtors Co-ordinator Team Leader

• Jun 2007 - Oct 2008

Collection of former tenancy arrears, maintaining service level agreements with the council, preparing write off accounts. Monitoring performance of Former Tenancy Arrears Assistants and supervising Former Tenant Arrears Team. Attending Housing Benefit review panel and exploring possible backdated payments. Prepared policies and procedures for Former Tenancy arrears, and Rechargeable Repairs. Monitored and managed Current and Former garage arrears, Former Tenant insurance arrears and Former Tenant court cost. I set up and trained the team and monitored the performance including carrying out 1-2-1.

Income Recovery Officer

• Aug 2006 - Jun 2007

Undertaking duties to maximise all rental income and other income owed to the Council. Monitoring accounts and ensuring appropriate recovery action is taken. Following rent recovery processes, including signposting tenants/ service users to organisations that carry out debt management and welfare benefit advice, trial calculation for possible housing benefit claims. I provide advice on housing benefits and basic information on welfare benefits, processing overpayments of housing benefit as well as preparing all legal Notices such as notice seeking possession for secure tenancies, notice of proceedings for possession for introductory tenancies and serving date to be fixed notices after there has been a default of a postponed possession order and preparing cases for litigation or review hearings also attending court hearings.

Assistant Estate Manager

• Dec 2005 - Jul 2006

Management of the tenancies, including neighbour disputes, harassment, nuisance cases and other breaches of tenancy if necessary liaising with the police officers. Management of Anti Social behaviour cases, preparing witness statements and working with various agencies and preparing acceptable behaviour contracts as well as estate inspections, monthly walkabouts. Performance reporting & management of the maintenance and customer service staff, attending tenancy involvement meetings. Administering property allocation and managing void works for the estate. Collection of rental and service charge income in accordance with agreed policies and procedures enforcing the tenancy agreement where required. Give evidence at court and arrange and evictions as necessary, provide advice to tenants on benefits, debt management and welfare rights. Carry out assessment interviews for allocations, transfers, nominations, referrals, mutual exchanges and allocate vacant properties and organize viewing and sign ups.

Income & Welfare Officer

• Jan 2005 - Feb 2005

Housing Management, Income Maximization, arrears prevention and management. Court representation & attending evictions, managing appeals, advice and guidance. Report writing and presentation. Housing Management, Income Maximization, arrears prevention and management. Court representation & attending evictions, managing appeals, advice and guidance. Report writing and presentation.