Experience

A&S Elite LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Partner

  • Jun 2020 - Present



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• System Analyst III

  • Jan 2010 - Nov 2019

  • Software/tool assessment for network performance reportingo Gathered requirementso Created a vendor score cardo Assisted in contract and price negotiations• Budget forecasting toolo Gathered requirements o Liaison between the customers and development team o Tracked issues during testingo Implemented a video bug logging system. • Program managed project pipeline for development team• HP ALMo Implemented HP ALM across a 600+ person organizationo Performed workflow analysis of current testing processes o Created a customized telecom centric template o Trained the admins and users o Oversaw the UAT process o Created requirements for a reporting servero Provided Conceptual and Logical data modelso Designed an interactive dashboard to be utilized for KPI reporting

• Data Analyst

  • Dec 2008 - Jan 2010

  • Market Performance Managemento Created interactive dashboards on a per market basis for WiMAX rollouto Lead a team of Market Managers which identified issues and worked with field engineers for resolutiono Met quarterly with the national sales team to provide market performance reports

• Business Analyst

  • Dec 2006 - Dec 2008

  • Query and analyze data related to network and customer metrics to identify areas to reduce churn.• Worked with Mobile Complete (Device Anywhere) to write test scripts for One Click and NFL Mobile. • Worked across different Network and Product teams and identified tools and created requirements to implement KPIs which would more accurately reflect the customers experience pertaining to our network services and devices.• Identify trends and create forecasts for network performance indicators.• Worked with Telephia (Neilson) and GFK data to analyze customer churn reasons.• Worked with Epley Research & Consulting to perform a deep dive analysis and customers who indicated they churned for network reasons.

• Business Analyst

  • Jan 2004 - Dec 2006

  • Collect and analyze data related to customer handset satisfaction, look for trends and opportunities for improvement.• Created a way to forecast when specific handset hardware failures would occur based on similar previously released models. • Created a monthly CDMA handset drop report at the handset model level. • Create vendor report cards which are used in managing our vendor quality. • Analyze failure rate of test cases which leads to a restructuring of the testing process into a more efficient design. • Identified poor performing handsets for replacement purposes for a customer satisfaction initiative



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Assurance Analyst

  • Mar 2002 - Jan 2004

  Created requirements for mobile based applications, created test plans, performed manual testing, and issue reporting. Worked with third party vendor during the development process to help them understand requirements, and resolve issues. Created requirements for mobile based applications, created test plans, performed manual testing, and issue reporting. Worked with third party vendor during the development process to help them understand requirements, and resolve issues.



Sprint

• Quality Assurance -Contract Princeton Information

  • Sep 2001 - Sep 2002



PDA Software Services

• Quality Assurance - Contract Tri-Comm

  • Apr 2000 - Sep 2000



Invesco

• Quality Assurance - Contract PDS

  • Feb 1999 - Apr 2000



JP Adams Corporation

• Chief Executive Officer

  • Jun 1998 - Apr 2000

  Recruiting firm specializing in IT related placement. Recruiting firm specializing in IT related placement.