Experience

Sendbox

• Nigeria
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Hub Officer

  • Aug 2021 - Present

  Attending to walk-in merchants. Ingest and Package the shipments of walk-in merchants and dropped off shipments. Printing and assigning the correct waybill. Onboard clients and merchants on our mobile App Manually booking shipment for merchants. Communicate with merchants, courier partners and internal teams to manage and resolve billing and/or rate issues. Escalation of issues, if and when necessary. Logging in customer complaints. Establish strong relationships with clients, couriers and internal team members. Identify opportunities and offer recommendations to implement solutions. Manage, monitor and resolve daily courier service issues, failures and delays. Perform critical customer service functions, which include daily interface with clients. General reporting. Show less



American Airsea cargo

• LAGOS

• Regional Account Manager

  • Jan 2018 - Jul 2021

  Manages account for corporate organisations, like Oil and Gas, Fashions,Procurement/Contractor Companies, Clearing services,Logistics Companies and others. Manages account for corporate organisations, like Oil and Gas, Fashions,Procurement/Contractor Companies, Clearing services,Logistics Companies and others.



ShopToMyDoor

• United States
• Truck Transportation
• 1 - 100 Employee

• Export Officer

  • Apr 2018 - Nov 2019



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• Customer Care Representative

  • Nov 2015 - Feb 2018