Experience

Portware, a FactSet Company

• Financial Services
• 1 - 100 Employee

• Senior Support Systems Engineer

  • Sep 2008 - Present

  -Support of the execution management software platform developed by Portware -Implementing and maintaining software platforms for trading multiple securities including equities, futures, options and FX on markets worldwide -Establishing, monitoring and troubleshooting FIX connectivity between multiple counter parties -Establishing and maintaining middleware connectivity between applications. Chaining multiple moving parts together into a finished product customized for individual clients -Interfacing applications via ODBC with multiple database solutions including Oracle and Sybase -Application log generation, consolidation and analysis -Implementation of customized FX platforms. Application and trade support for all asset classes with a strong focus on FX -Working with various third party vendors to integrate Portware systems with their trading workflow -Identifying particularities in the client workflow to ensure the Portware system handles all necessary requirements. Working with development to customize and streamline interfaces as requested by the client, sales and account management personnel -Strong phone support skills and experience. Working with traders and client technical contacts to explain functionality and troubleshoot system issues as a team -Capable in a fast paced, high pressure environment -Interfacing with both development and the business side to translate requirements from clients into business needs and into new versions/bug fixes -Implementing and supporting cloud based client interfaces -Deployments of new system software, customizations, fixes, features, and regular releases -Establishing, maintaining and growing technical relationships with clients and vendors -Java profiling and troubleshooting. Examining Java profiler output to determine the cause and nature of an issue -Implementing and interfacing with real time application, network and hardware monitoring software -Designing, implementing and enacting disaster recovery solutions Show less



J.W. Pepper & Son Inc.

• Paoli, Pa

• Service Assurance Representative

  • Jan 2001 - Sep 2008

  -Over-the-phone and internet based customer service for headquarters of world’s largest sheet music distributor. -Experience with AS400 and Windows GUI based custom business computer interface. -Training of other customer service representatives in using the in-house sales software. -Supported customers who experienced technical issues with company website. -Troubleshooting of internet based electronic music delivery system. -Connectivity issues -Windows side client problems -System issues -Firewall issues -Hardware problems on the client side -Browser troubleshooting and issue resolution. -Participated in the development, customization and day-to-day operation of intranet based interface between company website and internal database management software. Show less