Experience

Worksighted

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Customer Success

  • Nov 2022 - Present

  • Lead and provide unwavering leadership support for a high-performing team of 7 Account Managers, overseeing a substantial average book of $2 million in recurring revenue. • Pioneered the development of a robust sales process from its conceptual stage, successfully implementing quarterly goal initiatives in collaboration with clients. • Innovatively introduced a motivating bonus structure that significantly enhanced team morale, consequently driving remarkable sales growth for the… Show more • Lead and provide unwavering leadership support for a high-performing team of 7 Account Managers, overseeing a substantial average book of $2 million in recurring revenue. • Pioneered the development of a robust sales process from its conceptual stage, successfully implementing quarterly goal initiatives in collaboration with clients. • Innovatively introduced a motivating bonus structure that significantly enhanced team morale, consequently driving remarkable sales growth for the Customer Success team. • Spearheaded the creation and execution of a dynamic bi-monthly training program, elevating our team's comprehension of our product offerings. • Collaborated closely with our partners to curate training sessions that not only enhanced our expertise but also provided tangible value to our clients. Accomplishments • Orchestrated an impressive revenue surge from $14.2 million to $16.1 million within a mere six-month span. This remarkable achievement was realized through strategic collaboration with G-suite clients and the strategic introduction of MS 365, which in turn swiftly generated nearly $2 million in additional revenue within the abbreviated timeframe. • Galvanized and coached a team of 7 Account Managers to exceptional heights, resulting in the attainment of quota targets. This concerted effort culminated in a 100% quota achievement rate for the entire team throughout the year 2023. Show less • Lead and provide unwavering leadership support for a high-performing team of 7 Account Managers, overseeing a substantial average book of $2 million in recurring revenue. • Pioneered the development of a robust sales process from its conceptual stage, successfully implementing quarterly goal initiatives in collaboration with clients. • Innovatively introduced a motivating bonus structure that significantly enhanced team morale, consequently driving remarkable sales growth for the… Show more • Lead and provide unwavering leadership support for a high-performing team of 7 Account Managers, overseeing a substantial average book of $2 million in recurring revenue. • Pioneered the development of a robust sales process from its conceptual stage, successfully implementing quarterly goal initiatives in collaboration with clients. • Innovatively introduced a motivating bonus structure that significantly enhanced team morale, consequently driving remarkable sales growth for the Customer Success team. • Spearheaded the creation and execution of a dynamic bi-monthly training program, elevating our team's comprehension of our product offerings. • Collaborated closely with our partners to curate training sessions that not only enhanced our expertise but also provided tangible value to our clients. Accomplishments • Orchestrated an impressive revenue surge from $14.2 million to $16.1 million within a mere six-month span. This remarkable achievement was realized through strategic collaboration with G-suite clients and the strategic introduction of MS 365, which in turn swiftly generated nearly $2 million in additional revenue within the abbreviated timeframe. • Galvanized and coached a team of 7 Account Managers to exceptional heights, resulting in the attainment of quota targets. This concerted effort culminated in a 100% quota achievement rate for the entire team throughout the year 2023. Show less



CLIPr

• United States
• Software Development
• 1 - 100 Employee

• Director of Account Management and Sales

  • Apr 2021 - Nov 2022

  • Provided resolute leadership support for a dynamic account management team of 5, orchestrating the generation of an impressive $4.6 million in annual revenue. • Spearheaded cross-functional collaboration with paramount stakeholders in Marketing, Sales, A&R, Product Development, and Digital domains. • Assumed comprehensive responsibility for account management insights across all deals initiated by the VP and Brand Partnerships. • Leveraged adept teamwork to curate and manage client… Show more • Provided resolute leadership support for a dynamic account management team of 5, orchestrating the generation of an impressive $4.6 million in annual revenue. • Spearheaded cross-functional collaboration with paramount stakeholders in Marketing, Sales, A&R, Product Development, and Digital domains. • Assumed comprehensive responsibility for account management insights across all deals initiated by the VP and Brand Partnerships. • Leveraged adept teamwork to curate and manage client journeys, particularly for our SAAS clients. • Played a pivotal role in nurturing client relationships, enhancing brand recognition within client organizations, and providing invaluable support for SAAS products. • Pioneered the development and execution of seamlessly integrated brand programs and campaigns. Accomplishments • Propelled revenue expansion from $2.8 million to an impressive $4.6 million in 2021, demonstrating strategic acumen by facilitating platform customization. • Fostered the establishment of impactful connections between my team and prominent national brands, yielding an extraordinary 100% renewal rate for the entirety of 2021. Show less • Provided resolute leadership support for a dynamic account management team of 5, orchestrating the generation of an impressive $4.6 million in annual revenue. • Spearheaded cross-functional collaboration with paramount stakeholders in Marketing, Sales, A&R, Product Development, and Digital domains. • Assumed comprehensive responsibility for account management insights across all deals initiated by the VP and Brand Partnerships. • Leveraged adept teamwork to curate and manage client… Show more • Provided resolute leadership support for a dynamic account management team of 5, orchestrating the generation of an impressive $4.6 million in annual revenue. • Spearheaded cross-functional collaboration with paramount stakeholders in Marketing, Sales, A&R, Product Development, and Digital domains. • Assumed comprehensive responsibility for account management insights across all deals initiated by the VP and Brand Partnerships. • Leveraged adept teamwork to curate and manage client journeys, particularly for our SAAS clients. • Played a pivotal role in nurturing client relationships, enhancing brand recognition within client organizations, and providing invaluable support for SAAS products. • Pioneered the development and execution of seamlessly integrated brand programs and campaigns. Accomplishments • Propelled revenue expansion from $2.8 million to an impressive $4.6 million in 2021, demonstrating strategic acumen by facilitating platform customization. • Fostered the establishment of impactful connections between my team and prominent national brands, yielding an extraordinary 100% renewal rate for the entirety of 2021. Show less



XpertHR

• United Kingdom
• Human Resources Services
• 100 - 200 Employee

• Director of Customer Success

  • Sep 2019 - Mar 2020

  • Led and guided a team of 4 adept large client Account Managers, actively facilitating their achievement of quarterly and annual targets. • Ensured impeccable client retention while assisting them in progressively expanding their client portfolios each month. • Cultivated seamless collaboration with both Account Managers and diverse departments across the organization. Prioritized the fulfillment of client needs and concerns through top-tier service and support. • Equipped Account… Show more • Led and guided a team of 4 adept large client Account Managers, actively facilitating their achievement of quarterly and annual targets. • Ensured impeccable client retention while assisting them in progressively expanding their client portfolios each month. • Cultivated seamless collaboration with both Account Managers and diverse departments across the organization. Prioritized the fulfillment of client needs and concerns through top-tier service and support. • Equipped Account Managers with the indispensable information necessary for optimal client satisfaction and growth. • Spearheaded the integration of our core HR services' advantages directly into the new client onboarding process. • Exemplified the voice of Account Managers internally, orchestrating seamless cross-functional coordination for the implementation of multifaceted programs. • Masterfully harnessed data and client feedback to ascertain the tangible impact of XpertHR's products and services Accomplishments • Distinguished myself by ranking within the elite top 5% of the CSM leadership training class comprising 27 accomplished participants. • Spearheaded my team's remarkable accomplishment of attaining a remarkable 90% retention rate for the 2019 period. Furthermore, I successfully maintained the team's trajectory to maintain this outstanding performance throughout 2020. Show less • Led and guided a team of 4 adept large client Account Managers, actively facilitating their achievement of quarterly and annual targets. • Ensured impeccable client retention while assisting them in progressively expanding their client portfolios each month. • Cultivated seamless collaboration with both Account Managers and diverse departments across the organization. Prioritized the fulfillment of client needs and concerns through top-tier service and support. • Equipped Account… Show more • Led and guided a team of 4 adept large client Account Managers, actively facilitating their achievement of quarterly and annual targets. • Ensured impeccable client retention while assisting them in progressively expanding their client portfolios each month. • Cultivated seamless collaboration with both Account Managers and diverse departments across the organization. Prioritized the fulfillment of client needs and concerns through top-tier service and support. • Equipped Account Managers with the indispensable information necessary for optimal client satisfaction and growth. • Spearheaded the integration of our core HR services' advantages directly into the new client onboarding process. • Exemplified the voice of Account Managers internally, orchestrating seamless cross-functional coordination for the implementation of multifaceted programs. • Masterfully harnessed data and client feedback to ascertain the tangible impact of XpertHR's products and services Accomplishments • Distinguished myself by ranking within the elite top 5% of the CSM leadership training class comprising 27 accomplished participants. • Spearheaded my team's remarkable accomplishment of attaining a remarkable 90% retention rate for the 2019 period. Furthermore, I successfully maintained the team's trajectory to maintain this outstanding performance throughout 2020. Show less



TriNet

• United States
• Human Resources Services
• 700 & Above Employee

• HR Relationships Manager Lead

  • Jun 2017 - Sep 2019

  • Collaborated closely with a dedicated team of 6 Account Managers to strategically present a continuous solution, aimed at containing health benefits costs, simplifying administration, and mitigating employer-related risks for our valued clients. • Played a pivotal role in elevating the skill set and proficiency of my team members through meticulous training and development efforts. • Conducted weekly training sessions, delving into pertinent subjects and identifying avenues for… Show more • Collaborated closely with a dedicated team of 6 Account Managers to strategically present a continuous solution, aimed at containing health benefits costs, simplifying administration, and mitigating employer-related risks for our valued clients. • Played a pivotal role in elevating the skill set and proficiency of my team members through meticulous training and development efforts. • Conducted weekly training sessions, delving into pertinent subjects and identifying avenues for improvement. • Guided my team in crafting a compelling client vision, resulting in a remarkable surge in our retention rate from 79% to an impressive 95%. • Leveraged acquired data and feedback to holistically assess the transformative potential of TriNet's products and services. Accomplishments • Excelled by surpassing Quota for FY 2017, achieving an outstanding 110% of the set target. • Demonstrated exceptional leadership and performance by attaining membership in the prestigious Presidents Club within my inaugural full fiscal year as a manager in 2018. Accomplished an impressive 105% of Quota during this period. • Maintained an unwavering commitment to excellence, consistently surpassing expectations. Achieved a remarkable 107% of Quota in the year 2019, solidifying a track record of exceptional achievement. Show less • Collaborated closely with a dedicated team of 6 Account Managers to strategically present a continuous solution, aimed at containing health benefits costs, simplifying administration, and mitigating employer-related risks for our valued clients. • Played a pivotal role in elevating the skill set and proficiency of my team members through meticulous training and development efforts. • Conducted weekly training sessions, delving into pertinent subjects and identifying avenues for… Show more • Collaborated closely with a dedicated team of 6 Account Managers to strategically present a continuous solution, aimed at containing health benefits costs, simplifying administration, and mitigating employer-related risks for our valued clients. • Played a pivotal role in elevating the skill set and proficiency of my team members through meticulous training and development efforts. • Conducted weekly training sessions, delving into pertinent subjects and identifying avenues for improvement. • Guided my team in crafting a compelling client vision, resulting in a remarkable surge in our retention rate from 79% to an impressive 95%. • Leveraged acquired data and feedback to holistically assess the transformative potential of TriNet's products and services. Accomplishments • Excelled by surpassing Quota for FY 2017, achieving an outstanding 110% of the set target. • Demonstrated exceptional leadership and performance by attaining membership in the prestigious Presidents Club within my inaugural full fiscal year as a manager in 2018. Accomplished an impressive 105% of Quota during this period. • Maintained an unwavering commitment to excellence, consistently surpassing expectations. Achieved a remarkable 107% of Quota in the year 2019, solidifying a track record of exceptional achievement. Show less



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Elite Accounts lead

  • Mar 2014 - Jun 2017

  • Orchestrated the entire sales cycle, showcasing adeptness in navigating from initial contact to successful closure of sales. • Distinguished myself by delivering exceptional account management support throughout clients' advertising campaigns, ensuring their needs were met and objectives exceeded. • Spearheaded a substantial boost in sales within smaller, untapped territories. • Employed a client-centric approach, effectively addressing the requirements of small business owners and… Show more • Orchestrated the entire sales cycle, showcasing adeptness in navigating from initial contact to successful closure of sales. • Distinguished myself by delivering exceptional account management support throughout clients' advertising campaigns, ensuring their needs were met and objectives exceeded. • Spearheaded a substantial boost in sales within smaller, untapped territories. • Employed a client-centric approach, effectively addressing the requirements of small business owners and concurrently driving revenue growth. • Exemplified strong leadership as the team lead for a group of 4 dedicated Account Managers. • Actively engaged in client meetings and collaboratively formulated strategic initiatives with team members, resulting in cohesive and impactful outcomes. Accomplishments • Achieved the prestigious Century Club accolade on four distinct occasions within the inaugural year, securing bookings exceeding $100,000 in revenue per quarter. • Consistently ranked within the top 25% in revenue performance during my tenure at Yelp, underscoring consistent excellence in sales outcomes. • Demonstrated mastery in account management, which resulted in a well-deserved promotion to the role of AM Team Lead within a remarkable six-month span. • Played a pivotal role in shaping the Yelp mentoring initiative, "Yelp Guide," actively participating in training new employees and facilitating their successful integration into the company culture. Show less • Orchestrated the entire sales cycle, showcasing adeptness in navigating from initial contact to successful closure of sales. • Distinguished myself by delivering exceptional account management support throughout clients' advertising campaigns, ensuring their needs were met and objectives exceeded. • Spearheaded a substantial boost in sales within smaller, untapped territories. • Employed a client-centric approach, effectively addressing the requirements of small business owners and… Show more • Orchestrated the entire sales cycle, showcasing adeptness in navigating from initial contact to successful closure of sales. • Distinguished myself by delivering exceptional account management support throughout clients' advertising campaigns, ensuring their needs were met and objectives exceeded. • Spearheaded a substantial boost in sales within smaller, untapped territories. • Employed a client-centric approach, effectively addressing the requirements of small business owners and concurrently driving revenue growth. • Exemplified strong leadership as the team lead for a group of 4 dedicated Account Managers. • Actively engaged in client meetings and collaboratively formulated strategic initiatives with team members, resulting in cohesive and impactful outcomes. Accomplishments • Achieved the prestigious Century Club accolade on four distinct occasions within the inaugural year, securing bookings exceeding $100,000 in revenue per quarter. • Consistently ranked within the top 25% in revenue performance during my tenure at Yelp, underscoring consistent excellence in sales outcomes. • Demonstrated mastery in account management, which resulted in a well-deserved promotion to the role of AM Team Lead within a remarkable six-month span. • Played a pivotal role in shaping the Yelp mentoring initiative, "Yelp Guide," actively participating in training new employees and facilitating their successful integration into the company culture. Show less



Cadillac

• United States
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Internet Sales Manager

  • Mar 2011 - Mar 2014

  I was Responsible for prospecting through an existing customer database and identifying repeat sales opportunities through analytics and CRM system. I Managed daily influx of 100–150 internet sales leads and phone calls. I Implemented a digital strategy for acquiring new potential customers through SEO, SEM, Geo-Targeting, and email blast campaigns. I Increased monthly sales volume by an average of 40% YOY. I negotiated terms of sale and lease with clients over the phone and in… Show more I was Responsible for prospecting through an existing customer database and identifying repeat sales opportunities through analytics and CRM system. I Managed daily influx of 100–150 internet sales leads and phone calls. I Implemented a digital strategy for acquiring new potential customers through SEO, SEM, Geo-Targeting, and email blast campaigns. I Increased monthly sales volume by an average of 40% YOY. I negotiated terms of sale and lease with clients over the phone and in person. I achieved the #1 national ranking in sales volume with TrueCar.com for Cadillac Show less I was Responsible for prospecting through an existing customer database and identifying repeat sales opportunities through analytics and CRM system. I Managed daily influx of 100–150 internet sales leads and phone calls. I Implemented a digital strategy for acquiring new potential customers through SEO, SEM, Geo-Targeting, and email blast campaigns. I Increased monthly sales volume by an average of 40% YOY. I negotiated terms of sale and lease with clients over the phone and in… Show more I was Responsible for prospecting through an existing customer database and identifying repeat sales opportunities through analytics and CRM system. I Managed daily influx of 100–150 internet sales leads and phone calls. I Implemented a digital strategy for acquiring new potential customers through SEO, SEM, Geo-Targeting, and email blast campaigns. I Increased monthly sales volume by an average of 40% YOY. I negotiated terms of sale and lease with clients over the phone and in person. I achieved the #1 national ranking in sales volume with TrueCar.com for Cadillac Show less



Lee's Toyota

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales And Leasing Consultant

  • Nov 2008 - Mar 2011

  I consistently produced an average of 15-20 new and used cars sold each month. We worked as a team, collaborating sales strategies while providing first-class customer service. Lee's Toyota, a member of the Toyota Auto Group, is a great organization with strong talent and successful processes in place. I worked to maintain my client base and also created clientele from successfully operating a very strong data mining and lead generation software tool as well as a heavy referral base of clients I consistently produced an average of 15-20 new and used cars sold each month. We worked as a team, collaborating sales strategies while providing first-class customer service. Lee's Toyota, a member of the Toyota Auto Group, is a great organization with strong talent and successful processes in place. I worked to maintain my client base and also created clientele from successfully operating a very strong data mining and lead generation software tool as well as a heavy referral base of clients



Medquest Limited

• United Kingdom
• Staffing and Recruiting

• Account Executive

  • Jul 2007 - Oct 2008

  I was an Account Executive dealing with MedQuest's large book of business. I was instrumental in helping Medical Malpractice Attorneys find expert Doctors that fit the criteria they were looking for based on the case they were working. It was my role to find these expert Doctors and get them on board as an adviser for MedQuest and a resource for the clients we serviced. I enjoyed the experience and learned extensively about the medical legal industry. I was an Account Executive dealing with MedQuest's large book of business. I was instrumental in helping Medical Malpractice Attorneys find expert Doctors that fit the criteria they were looking for based on the case they were working. It was my role to find these expert Doctors and get them on board as an adviser for MedQuest and a resource for the clients we serviced. I enjoyed the experience and learned extensively about the medical legal industry.