John Kunkel

IT Systems Engineer at Elephant Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Richmond Region

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John proved to be one of the most committed professionals through his work at Markel. His skills in leadership make him see solutions rather than problems. John provided outstanding results for Markel. Result driven, experienced and efficient team player. On account of his mature approach to his responsibilities, I often thought of John as a professional I could always rely upon to get the job done. Most definitely, someone, I'd want to to have on my team.

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Credentials

  • ServiceNow Certified System Administrator
    ServiceNow
    Feb, 2019
    - Nov, 2024
  • ICAgile Certified Professional - ICP Fundamentals
    ICAgile
    Oct, 2018
    - Nov, 2024
  • CompTIA Cloud Essentials
    CompTIA
    Aug, 2017
    - Nov, 2024
  • IT Information Library Foundations Certification (ITIL)
    PeopleCert
    Jun, 2017
    - Nov, 2024
  • SolarWinds Certified Professional - SCP
    SolarWinds
    Apr, 2017
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Mar, 2019
    - Nov, 2024

Experience

  • Elephant Insurance
    • United States
    • Insurance Carriers
    • 200 - 300 Employee
    • IT Systems Engineer
      • Jun 2019 - Present

      IT infrastructure team systems engineer focusing on developing mature and efficient operations processes, advanced monitoring and alerting, KPI reporting, consistent and procedurally-driven team response behaviors. Closely partnering with service management team to plan and develop IT service management offerings through development of service catalog, workflows, and portal-driven experiences for IT end users. IT infrastructure team systems engineer focusing on developing mature and efficient operations processes, advanced monitoring and alerting, KPI reporting, consistent and procedurally-driven team response behaviors. Closely partnering with service management team to plan and develop IT service management offerings through development of service catalog, workflows, and portal-driven experiences for IT end users.

  • Markel
    • United States
    • Insurance
    • 700 & Above Employee
    • IT Technical Lead
      • Jan 2016 - May 2019

      Systems engineer with infrastructure services team supporting server and appliance infrastructure, storage, messaging, and directory services for four thousand systems Specializing as architect and service owner of global enterprise monitoring service offering supporting IT and building infrastructure (physical, network, server) including more than 60 global locations as well as solution and team-scoped services for over 30 application teams. Availability reporting, advanced alerting… Show more Systems engineer with infrastructure services team supporting server and appliance infrastructure, storage, messaging, and directory services for four thousand systems Specializing as architect and service owner of global enterprise monitoring service offering supporting IT and building infrastructure (physical, network, server) including more than 60 global locations as well as solution and team-scoped services for over 30 application teams. Availability reporting, advanced alerting, automation for self-healing, dashboards and cross-system API integration with ITSM and infrastructure management platforms. Show less Systems engineer with infrastructure services team supporting server and appliance infrastructure, storage, messaging, and directory services for four thousand systems Specializing as architect and service owner of global enterprise monitoring service offering supporting IT and building infrastructure (physical, network, server) including more than 60 global locations as well as solution and team-scoped services for over 30 application teams. Availability reporting, advanced alerting… Show more Systems engineer with infrastructure services team supporting server and appliance infrastructure, storage, messaging, and directory services for four thousand systems Specializing as architect and service owner of global enterprise monitoring service offering supporting IT and building infrastructure (physical, network, server) including more than 60 global locations as well as solution and team-scoped services for over 30 application teams. Availability reporting, advanced alerting, automation for self-healing, dashboards and cross-system API integration with ITSM and infrastructure management platforms. Show less

  • Northrop Grumman
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Computer Systems Analyst
      • Jul 2006 - Dec 2015

      Systems Administrator - Monitoring and alerting software specialist supporting availability, resource utilization, application performance, and hardware fault alerting and reporting for approximately five thousand severs, and five thousand network devices. Developed extensive customization for data enrichment through custom scripting and database queries. Configured interface with enterprise incident management software for ticket creation. Developed custom response actions to restore downed… Show more Systems Administrator - Monitoring and alerting software specialist supporting availability, resource utilization, application performance, and hardware fault alerting and reporting for approximately five thousand severs, and five thousand network devices. Developed extensive customization for data enrichment through custom scripting and database queries. Configured interface with enterprise incident management software for ticket creation. Developed custom response actions to restore downed services through automation. Show less Systems Administrator - Monitoring and alerting software specialist supporting availability, resource utilization, application performance, and hardware fault alerting and reporting for approximately five thousand severs, and five thousand network devices. Developed extensive customization for data enrichment through custom scripting and database queries. Configured interface with enterprise incident management software for ticket creation. Developed custom response actions to restore downed… Show more Systems Administrator - Monitoring and alerting software specialist supporting availability, resource utilization, application performance, and hardware fault alerting and reporting for approximately five thousand severs, and five thousand network devices. Developed extensive customization for data enrichment through custom scripting and database queries. Configured interface with enterprise incident management software for ticket creation. Developed custom response actions to restore downed services through automation. Show less

  • Virginia Information Technologies Agency
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Information Technology Specialist
      • Jul 2003 - Jul 2006

      System Administrator support server OS deployment and administration for state agency systems and software. System Administrator support server OS deployment and administration for state agency systems and software.

  • Keiter Stephens Technical Consulting
    • Richmond, Virginia Area
    • Technical Consultant
      • 1999 - 2003

      End-to-end desktop, server, network and software support for client and multiple independent sites End-to-end desktop, server, network and software support for client and multiple independent sites

Education

  • University of Virginia
    Bachelor of Arts - BA, Psychology

Community

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