Experience

USAA Casualty Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Business Process Owner- Claims Experience

  • Jun 2023 - Present

  Data-Driven Process Optimization: Leveraging data analytics to streamline claims handling procedures, enhancing operational efficiency, cost-effectiveness, and service improvement. Cross-Functional Collaboration & Data Interpretation: Facilitating communication between various departments to implement process improvements. Interpreting complex data sets to drive decision making and recommendations. Strategic Planning with Data Analytics: Using data analytics to inform the development and… Show more Data-Driven Process Optimization: Leveraging data analytics to streamline claims handling procedures, enhancing operational efficiency, cost-effectiveness, and service improvement. Cross-Functional Collaboration & Data Interpretation: Facilitating communication between various departments to implement process improvements. Interpreting complex data sets to drive decision making and recommendations. Strategic Planning with Data Analytics: Using data analytics to inform the development and implementation of claims management strategies. Customer Experience Enhancement: Using customer feedback data to optimize the claims resolution process and ensure an excellent customer experience. Compliance, Documentation & Data Integrity: Overseeing comprehensive process documentation and ensuring regulatory compliance, maintaining data integrity, and adhering to industry best practices and standards. Performance Monitoring & Data Visualization: Utilizing key performance indicators to monitor the efficiency of claims processes. Using data visualization techniques to identify trends, and opportunities for improvement and drive necessary changes. Show less Data-Driven Process Optimization: Leveraging data analytics to streamline claims handling procedures, enhancing operational efficiency, cost-effectiveness, and service improvement. Cross-Functional Collaboration & Data Interpretation: Facilitating communication between various departments to implement process improvements. Interpreting complex data sets to drive decision making and recommendations. Strategic Planning with Data Analytics: Using data analytics to inform the development and… Show more Data-Driven Process Optimization: Leveraging data analytics to streamline claims handling procedures, enhancing operational efficiency, cost-effectiveness, and service improvement. Cross-Functional Collaboration & Data Interpretation: Facilitating communication between various departments to implement process improvements. Interpreting complex data sets to drive decision making and recommendations. Strategic Planning with Data Analytics: Using data analytics to inform the development and implementation of claims management strategies. Customer Experience Enhancement: Using customer feedback data to optimize the claims resolution process and ensure an excellent customer experience. Compliance, Documentation & Data Integrity: Overseeing comprehensive process documentation and ensuring regulatory compliance, maintaining data integrity, and adhering to industry best practices and standards. Performance Monitoring & Data Visualization: Utilizing key performance indicators to monitor the efficiency of claims processes. Using data visualization techniques to identify trends, and opportunities for improvement and drive necessary changes. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Claims Technical Track-Management Fast Track Program

  • Dec 2018 - Jul 2023

• Senior Business Analyst- Lean Six Sigma Green Belt- Corporate Quality

  • Jan 2017 - Dec 2018

• Sales Training and Transition Supervisor

  • Jan 2016 - Jan 2017

• Sales Supervisor

  • May 2015 - Jan 2016

• Management Development Program – Sales Management

  • Jan 2014 - May 2015