Experience

Currently Available

• Freelance Classical Musician

  • Sep 2017 - Present



Ericsson

• Service Delivery Director

  • Sep 2013 - Sep 2017

  Canada Managed Consulting and Support Teams delivering a portfolio of services related to Ericsson's Mediaroom and MediaFirst products to Telecommunications customers across Canada. This included: Managing a team of Technical Support Professionals providing dedicated support services to major customers; Acting as the primary escalation point for support-related issues and critical situations; Working with local sales and delivery teams to define and deliver new Television and Media-related solutions;… Show more Managed Consulting and Support Teams delivering a portfolio of services related to Ericsson's Mediaroom and MediaFirst products to Telecommunications customers across Canada. This included: Managing a team of Technical Support Professionals providing dedicated support services to major customers; Acting as the primary escalation point for support-related issues and critical situations; Working with local sales and delivery teams to define and deliver new Television and Media-related solutions; Writing, Negotiating, and Closing Support Contracts and Consulting Agreements; and Working with Product and Engineering teams to develop new Services Offerings and Programs to facilitate the release and adoption of new products and technologies. Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Premier Field Engineering Manager

  • Apr 2011 - Sep 2013

  Calgary, Alberta Managed a team of technical professionals delivering services to a wide variety of customers across the spectrum of Microsoft technologies. Responsible for driving a Delivery Excellence initiative across the practice and developing and improving delivery processes to promote greater customer satisfaction. Also responsible for developing my immediate team, including overall career development, performance management, and day-to-day guidance and mentoring.

• Engagement Manager

  • Feb 2003 - Apr 2011

  Calgary, Alberta Managed a large portfolio of engagements across a wide geography and diverse customer base. This included managing delivery teams and providing project governance on large development and infrastructure projects. In addition, this role required me to manage the business operations of my engagement portfolio and be ultimately accountable for ensuring quality delivery and customer satisfaction.

• Senior Consultant

  • Aug 1998 - Dec 2003

  Provided management and technical consulting services to external clients in a variety of roles, including: Software design (primarily analysis of business requirements and development of detailed functional specifications); Project Management; and Technical infrastructure design and implementation. This included leading teams and managing customer relationships as well as direct consulting and delivery.



SHL Systemhouse

• Senior Systems Analyst

  • May 1997 - Aug 1998

  Calgary, Alberta Provided technical consulting services to several large customers. Major projects included Implementing Messaging systems based on Microsoft Exchange and Leading Desktop Deployments of Microsoft Office and Windows.



Chronologic Systems

• Senior Business Analyst

  • Jul 1994 - May 1997

  Calgary, Alberta Provided consulting services to external clients in a variety of rules, including: Business Analysis; Application Design; Systems Integration; Training; and Project Management. Major activities included: Developing Information Systems Strategic Plans; Implementing, Configuring, and Supporting Document Management and Collaboration Systems; Implementing and Supporting Messaging systems; Analyzing and Defining Business and Functional Requirements for new software applications; and Creating… Show more Provided consulting services to external clients in a variety of rules, including: Business Analysis; Application Design; Systems Integration; Training; and Project Management. Major activities included: Developing Information Systems Strategic Plans; Implementing, Configuring, and Supporting Document Management and Collaboration Systems; Implementing and Supporting Messaging systems; Analyzing and Defining Business and Functional Requirements for new software applications; and Creating Business Plans and Proposals. Show less