Experience

Nexa

• United States
• Telecommunications
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Present

  Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends. Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes. Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.

• Team Manager

  • May 2017 - Mar 2021

  Oversee a team of 15+ direct reports to ensure they achieve operational goals. Manage, coach, and develop staff members by communicating performance expectations and providing on-going feedback regarding results in the context of expectations.

• Lead Instructor

  • Sep 2016 - Apr 2017

  Oversaw the development and implementation of a new training program. Identified and assessed future and current training needs. Deployed a wide variety of training methods.

• Operations Supervisor

  • Sep 2012 - Sep 2016

  Oversee a team of 15+ direct reports to ensure they achieve operational goals. Manage, coach, and develop staff members by communicating performance expectations and providing on-going feedback regarding results in the context of expectations.

• Call Center Representative

  • Sep 2011 - Sep 2012

  Help support our client's business by answering phone calls, scheduling appointments, responding to inquiries and complaints, while maintaining a high level of professionalism when representing their brand.