Group Senior SOC Analyst - Tier 2 Incident Responder

• Sep 2023 - Present

Security Operations Center Analyst

• Mar 2022 - Aug 2023

SOC Analyst - Tier 1 - Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. - Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. - Communicate directly with data asset owners and business response plan owners during high severity incidents to maintain the integrity of the Investigation. - Perform analysis of log files to investigate the events to identify the root cause of the incident. - Recommend tuning Security Information & Event Management (SIEM) filters and correlation rules to continuously improve monitoring and detection. - Create monitoring dashboards to ensure real time awareness of security. - Generate reports required for audit and compliance requirements and required SOC governance reports. - Participate in evaluating and recommending security solutions to ensure catering for logging and monitoring requirements in any system to fulfil SOC core objectives. - Monitor all log sources heart beat and report/investigate issues to ensure maintaining healthy logs to avoid any failure of data collection and impacting the core SOC monitoring function. - Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. - Follow the day-to-day operations related to own jobs in the department to ensure continuity of work. - Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks. Show less

Shift Lead - Incident Management Specialist, BASF Account

• Nov 2021 - Feb 2022

• Responsible for compiling a handover sheet according to shift handover guidelines document.• Accept and act as the first level of escalation for customer issues. Ensure proper follow up of the escalated/need attention incidents until resolution.• Ensure proper load distribution on all shift members, responsible for monitoring the team queues and all incidents are auctioned in due time.• Responsible for team mailbox during the shift, ensuring prompt email responsiveness and all emails are replied to.• Responsible for acting as owner of the hot/escalated incidents during the shift.• Responsible for completing all changes during the night shift.• Responsible to ensure breaks distribution among members and min number of agents onboard.• Responsible for handling any conflict or concerns between shift members Show less

Incident Management Specialist, BASF Account

• Aug 2021 - Oct 2021

Provide technical point of contact for customers’ incidents.Own the resolution responsibility of the reported customer incidents either solely or with the help of other teams.Diagnose fault-related incidents by effectively utilising software diagnostics and other network/product utility programs.Document all incident management actions via the electronic incident management system in a timely manner.Perform and own technical management escalations in line with company procedure and case excellence policy.Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and Gain agreement to incident closure by customer or Service desk representative. Show less

Systems Engineer

• Mar 2021 - Jul 2021

- Design, implement, install, configure & Troubleshooting Microsoft windows server 2008/2012 and Linux server - Design, implement, maintain, administer &Troubleshoot Vsphere and VMware infrastructure. - Managing , Troubleshooting and maintaining Active Directory, DNS, IIS, DHCP, WINS & RAS. - Implement Security Issues with Group Policies. - Implementing, Managing & Monitoring Network Devices - SQL Server 2008, SQL Server 2012 development and administration - Design, implement, install, configure & Troubleshooting Microsoft windows server 2008/2012 and Linux server - Design, implement, maintain, administer &Troubleshoot Vsphere and VMware infrastructure. - Managing , Troubleshooting and maintaining Active Directory, DNS, IIS, DHCP, WINS & RAS. - Implement Security Issues with Group Policies. - Implementing, Managing & Monitoring Network Devices - SQL Server 2008, SQL Server 2012 development and administration

System Administrator Trainee

• Nov 2020 - Feb 2021

Ranked 1st in class. Covered Courses : - CCNA - Cloud & Virtualisation Concepts - Red Hat Linux Admin 1,2,3 - Windows Server Administration - Web Server Administration - Security Fundamentals - Docker Fundamentals - Powershell Automation - Bash Scripting - Python Network Automation Ranked 1st in class. Covered Courses : - CCNA - Cloud & Virtualisation Concepts - Red Hat Linux Admin 1,2,3 - Windows Server Administration - Web Server Administration - Security Fundamentals - Docker Fundamentals - Powershell Automation - Bash Scripting - Python Network Automation

Network & Security Trainee

• Sep 2020 - Sep 2020

- Network Fundamentals - Juniper routers & switches configurations and troubleshooting - Network security architectures - Juniper SRX configurations and troubleshooting - Network Fundamentals - Juniper routers & switches configurations and troubleshooting - Network security architectures - Juniper SRX configurations and troubleshooting

Cloud Application Development Intern

• May 2020 - May 2020

- Cloud Computing And IBM Cloud Services - Enriching your application with IBM Cloud services - Node.JS App , REST architecture and Watson APIs - Developing a containerized application on Kubernetes - Developing IBM Cloud applications with IBM Cloud Continuous Delivery - Cloud Computing And IBM Cloud Services - Enriching your application with IBM Cloud services - Node.JS App , REST architecture and Watson APIs - Developing a containerized application on Kubernetes - Developing IBM Cloud applications with IBM Cloud Continuous Delivery

Quality Control Intern

• Jul 2019 - Aug 2019

- Manual Testing , Test Case Writing and Bug Reporting - Web Test Automation (Selenium Webdriver C# & Python) - API Test Automation (Restsharp And Specflow C# & Requests Python) - Application Security Testing (OWASP Top 10) - Manual Testing , Test Case Writing and Bug Reporting - Web Test Automation (Selenium Webdriver C# & Python) - API Test Automation (Restsharp And Specflow C# & Requests Python) - Application Security Testing (OWASP Top 10)

IT Trainee

• Jul 2018 - Jul 2018

- Software configuration and troubleshooting - windows installation , configuration and troubleshooting - network configuration and troubleshooting - Software configuration and troubleshooting - windows installation , configuration and troubleshooting - network configuration and troubleshooting