Experience

OAI, inc.

• IT Manager

  • Jul 2017 - Present

  Provide support to internal stakeholders and be a contact person for IT related issues.Manage internal network protocols and server technology (firewalling, vLAN, NAT, subnetting, ESXi ,Virtual SAN)Designing, planning, implementation and operation of LANs and WANs focusing on reliability and security.Responsible for Active Directory, Exchange and SharePoint environments including the development, planning, configuration, upgrades and maintenance.Oversees Windows Server… Provide support to internal stakeholders and be a contact person for IT related issues.Manage internal network protocols and server technology (firewalling, vLAN, NAT, subnetting, ESXi ,Virtual SAN)Designing, planning, implementation and operation of LANs and WANs focusing on reliability and security.Responsible for Active Directory, Exchange and SharePoint environments including the development, planning, configuration, upgrades and maintenance.Oversees Windows Server installation, deployment, configuration & basic troubleshooting.Configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements; works with hardware and software vendors to diagnose and correct problems.Troubleshoots all servers, server operating systems, and enterprise application software in the environment during installation so that the services provided to customers meet current SLA objectives.Provides operating system support services for following technologies: Windows Server, Active Directory, SQL Server.Follows standards for network and systems, including standards for servers, system security, and routing protocols. Show more Show less



OAI Inc

• IT Manager

  • Jul 2017 - Present



Great Lakes IT Inc.

• Technical Staff

  • Jul 2006 - Present

  Maintain and troubleshoot SQL Server Database, Conduct forensic analysis using tools such as Knoppix,hardware repair and system administration. Perform configuration and maintenance for Windows Server2003, Windows Server 2008 ,Exchange 2003 and Exchange 2010 Server. Set up local area network (LAN) and hardware components, including the configuration of Cisco routers, switches and various crypto devices.• Successfully implemented and migrated to solutions offering more stability and… Maintain and troubleshoot SQL Server Database, Conduct forensic analysis using tools such as Knoppix,hardware repair and system administration. Perform configuration and maintenance for Windows Server2003, Windows Server 2008 ,Exchange 2003 and Exchange 2010 Server. Set up local area network (LAN) and hardware components, including the configuration of Cisco routers, switches and various crypto devices.• Successfully implemented and migrated to solutions offering more stability and reliability and easier maintenance, while supporting the existing technical infrastructure and applications• Increased efficiency by suggestion upgrading the server build to automatically update security patches.• Identified systematic problems for newer upgraded system that will be installed on a second platform Show more Show less



Air Wisconsin/United Express

• Gate Agent

  • Aug 2003 - Sep 2006

  Gate agent passenger processing, aircraft safety and security, assists passenger boarding at gate, customer liaison, passenger check-in, rebooking flights, assigning seats and providing flight information; also served as Customer Service Station Trainer



Spirit Airlines

• Customer Service Agent

  • Dec 2002 - Jun 2003

  Provides passenger travel assistance and related customer service at the ticket counter including passenger check-in, reservations, issuing of tickets, and assigning seats and providing flight information. Baggage service officer-checks passenger baggage at baggage area.Gate agent passenger processing, aircraft safety and security, assists passenger boarding at gate, customer liaison.



National Airlines

• Customer Service and Ground Operations

  • Dec 2001 - Dec 2002

  Provides passenger travel assistance and related customer service at the ticket counter including passenger check-in, reservations, issuing of tickets, and assigning seats and providing flight information. Baggage service officer-checks passenger baggage at baggage area.Gate agent passenger processing, aircraft safety and security, assists passenger boarding at gate, customer liaison.Ground operations agent. Load planner that assists and coordinates flight operations and dispatch… Provides passenger travel assistance and related customer service at the ticket counter including passenger check-in, reservations, issuing of tickets, and assigning seats and providing flight information. Baggage service officer-checks passenger baggage at baggage area.Gate agent passenger processing, aircraft safety and security, assists passenger boarding at gate, customer liaison.Ground operations agent. Load planner that assists and coordinates flight operations and dispatch for all departures. Aircraft appearance and service monitoring. Responsible for weight and balance of aircraft including passenger luggage, cargo, freight, mails and data entry. Also directs inbound aircraft to assigned gate for arrival and verifies outbound aircraft with total passengers on board.Ground security coordinator. Monitors the security checkpoint ensuring all FAA security directives are being followed and ensuring proper security screening at the gate.Also provided computer/I.T. technical support for customer service operations. Show more Show less