Experience

S4 Integration

• South Africa
• Automation Machinery Manufacturing
• 100 - 200 Employee

• Information Technology Support Engineer

  • Oct 2022 - Present



Vox Telecom

• South Africa
• Telecommunications
• 700 & Above Employee

• Engineer - Level 2 Connectivity Support

  • Jan 2021 - Sep 2022



Unemployed at this time

• Industrial Machinery Manufacturing
• 700 & Above Employee

• Unemployed

  • Oct 2019 - Jan 2021

  Exploring New Job Opportunities in New Zealand Exploring New Job Opportunities in New Zealand



SITA SOC (Ltd)

• Information Technology & Services
• 700 & Above Employee

• • Mar 2010 - Oct 2019

  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.• Configured, tested and maintained Cisco network equipment. • Configured, tested and maintained Windows Active Directory Services.• Standardized job tasks and trained junior team members on industry best practices and standard operating procedures.• Provided second-level support for all server class systems.• Made recommendations regarding information technology infrastructure overhauls.• Worked with users to determine areas of technology in need of improved usability.• Resolved issues and escalated problems with knowledgeable support and quality service.• Completed reports detailing network and systems performance and downtime issues.• Installed, configured, tested and maintained operating systems, application software and system management tools.• Configured, tested and maintained Windows Active Directory Services.• Built and maintained network infrastructure consisting of Cisco products.• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.• Configured new systems and protocols according to strict company guidelines and employee preferences.• Resolved issues related to operational components for Local Area Networks, Wide Area Networks 3G, VPN Clients and voice systems.• Communicated status updates to affected parties when issues arose.• Provided outstanding helpdesk service and support to customers over phone and remote tools.• Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.• Configure Mobile device setup to government network Show less

• • Mar 2007 - Apr 2010

  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.• Liaised between 3rd Party Vendors and department, facilitating communications and keeping appropriate parties updated on project developments.• Provided technical direction on network upgrade projects and initiatives to other engineers, designers and technicians.• Communicated with 6 team members to keep project on schedule.

• • Apr 1999 - Mar 2007

  • Processed support requests received for technical assistance on wide range of issues related to Software, Hardware, Networking and Systems.• Helped streamline repair processes and update procedures for support action consistency.• Configured hardware, devices and software to set up workstations for employees.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Described solutions options to customers to assist in productivity.• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.• Removed malware, ransomware and other threats from laptops and desktop systems.• Engaged end users and answered questions via email, phone, VOIP live chat and remote desktop.• Explained technical information in clear terms to non-technical individuals to promote better understanding. Show less



South African Police Service (SAPS)

• Law Enforcement
• 700 & Above Employee

• • Apr 1997 - Mar 1999

  • Entered customer data using [BMC Remedy ITSM] software and updated information whenever patrons changed rooms to update end user equipment database.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Processed over support requests received over phone and mail for technical assistance on wide range of issues related to Software, Hardware, Networking and Systems.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions using phone and remote tools.• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. Show less

• • Jan 1994 - Apr 1997