Experience

Tacubaya Consulting

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Junior Developer

  • Jan 2020 - Jul 2020

  Barcelona Area, Spain • Implemented a LaaS (Lab as a Service) and TaaS (Testing as a Service) automated solution for the Orange testing laboratory in Barcelona using Spirent software solutions, iTest and Velocity and programming languages Python, Javascript and TCL • Developed automation assets to test internet routers functionality on the following domains: Throughput, Robustness, VoIP, Interoperability, Connectivity, IPv6, IPv6 Specs, Services and Wifi • Created automated scripts to communicate with restful… Show more • Implemented a LaaS (Lab as a Service) and TaaS (Testing as a Service) automated solution for the Orange testing laboratory in Barcelona using Spirent software solutions, iTest and Velocity and programming languages Python, Javascript and TCL • Developed automation assets to test internet routers functionality on the following domains: Throughput, Robustness, VoIP, Interoperability, Connectivity, IPv6, IPv6 Specs, Services and Wifi • Created automated scripts to communicate with restful API, telnet and SHH Linux servers to initialize and provision the devices involved in testing Show less



OpenTable

• United States
• Hospitality
• 700 & Above Employee

• Technical Customer Support Representative

  • Jun 2018 - Mar 2019

  London, United Kingdom • Resolved issues with the integration of company’s widget in customers’ websites adapting HTML and CSS code • Provided instant solutions to IT issues via phone or email, logging faults and managing response times • Specialized in solving connectivity issues within a TCP/IP network environment, including DHCP and DNS • Communicated with third party technical specialists • Solved issues with company’s software on different environments like Windows and Linux systems. • Performed… Show more • Resolved issues with the integration of company’s widget in customers’ websites adapting HTML and CSS code • Provided instant solutions to IT issues via phone or email, logging faults and managing response times • Specialized in solving connectivity issues within a TCP/IP network environment, including DHCP and DNS • Communicated with third party technical specialists • Solved issues with company’s software on different environments like Windows and Linux systems. • Performed testing sessions with the engineering department Show less



Equiniti

• United Kingdom
• Financial Services
• 700 & Above Employee

• Deputy Supervisor – Specialist Tasks & Business Process Solutions

  • Aug 2017 - Feb 2018

  Lancing, United Kingdom • Supervising and directing a team of up to 20 staff • Monitoring the work of the team and ensuring that no data breaches occur and that procedures are fully compliant • Coordinating staff leave requests and individual training requirements • Designed a target setting model system to keep track of individual targets and number of applications processed which increased the productivity of the teams by 23.3% during the first 3 months of implementation • Created an application to… Show more • Supervising and directing a team of up to 20 staff • Monitoring the work of the team and ensuring that no data breaches occur and that procedures are fully compliant • Coordinating staff leave requests and individual training requirements • Designed a target setting model system to keep track of individual targets and number of applications processed which increased the productivity of the teams by 23.3% during the first 3 months of implementation • Created an application to monitor staff training and avoid any training gaps • Also assisting the team in processing data where necessary • Designed an automatic holiday planner to plan and monitor the holidays of the whole team • Successfully reduced the SLA (Service Level Agreement) from day 30 to day 9 • Formulated new checklist to adapt the DSIR process to the new DATA regulations

• Senior Administrator Specialist Tasks & Business Process Solutions Quality Control Checker

  • Nov 2015 - Aug 2017

  Lancing • Monitoring and performing quality control for an average of 10 data subject information requests (DSIR) per day • Compiling information to send to customers by accessing the bank’s client database, preparing up to 20 daily DSIR files for distribution to claimants • Handling confidential financial documents including credit cards, loans, saving accounts and mortgages • Acquired expertise in data protection, payment protection policy, anti-money laundering and complaints… Show more • Monitoring and performing quality control for an average of 10 data subject information requests (DSIR) per day • Compiling information to send to customers by accessing the bank’s client database, preparing up to 20 daily DSIR files for distribution to claimants • Handling confidential financial documents including credit cards, loans, saving accounts and mortgages • Acquired expertise in data protection, payment protection policy, anti-money laundering and complaints handling • Translating and resolving over 120 daily customer queries in Spanish and English as part of Italian government pension scheme • Checking printouts and performing statistical checks for accuracy • Validating proofs of documentation and sending acknowledgement letters • Entering over 300 data acceptances per day via a keyboard and 10-key pad

• Data Entry Administrator

  • Feb 2015 - May 2015

  • Translating and resolving over 120 daily customer queries in Spanish and English as part of Italian government pension scheme for eight months • Checking printouts and performing statistical checks for accuracy • Validating proofs of documentation and sending acknowledgement letters • Entering over 300 data acceptances per day via a keyboard and 10-key pad



JD Computer

• United Kingdom
• IT Services and IT Consulting

• Owner

  • Jun 2014 - Feb 2015

  Brighton, Reino Unido • Set up and ran a service offering repairs, upgrades and installations on mobile phones and laptops • Diagnosing and rectifying any faults, and installing hardware and software • Overseeing the marketing and promotion of the business via social media • Troubleshooting and installing different software remotely