Experience

The Fifth Avenue Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Chef Concierge

  • Jun 2023 - Present



Four Seasons Hotel New York

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Chef Concierge

  • Jun 2006 - Present

  Support the Chef Concierge in overseeing all aspects of a Concierge, Page and Package Room departments; including interviewing, training and coaching of staff. Ensure that staff understands and follows company standards and policies. Together with the team, respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. -2011 Assistant Manager of the 4th Quarter -2007 Hotel Association of NYC, Big Apple Star Award nominee Show less



Four Seasons at The Surf Club

• Surfside, Florida, United States

• Chef Concierge

  • Mar 2023 - May 2023

  Four Seasons Task Force Four Seasons Task Force



Aman

• Switzerland
• Hospitality
• 700 & Above Employee

• Chef Concierge

  • Feb 2022 - Mar 2023

  As the Chef Concierge and part of the pre-opening team, I am responsible of the Concierge operation ensuring to maintain the "Aman way of life" for all our guests and staff alike. As the Chef Concierge and part of the pre-opening team, I am responsible of the Concierge operation ensuring to maintain the "Aman way of life" for all our guests and staff alike.



Four Seasons Resort Maui at Wailea

• Maui County, Hawaii, United States

• Assistant Chef Concierge

  • May 2021 - Jan 2022

  Managing the Concierge and Club Concierge teams, serving as support motivating the staff and the operation. Build and maintain relations with outside vendor: Restaurants, Tours and Activities. Streamline systems for a better operation Managing the Concierge and Club Concierge teams, serving as support motivating the staff and the operation. Build and maintain relations with outside vendor: Restaurants, Tours and Activities. Streamline systems for a better operation



Swissôtel The Drake, New York

• United States
• Hospitality

• Chef Concierge and Guest History Manager

  • Feb 2005 - Apr 2006

  Managing Concierge and Business Center Staff. As Guest History Manager, managed guest history profiles with focus on company’s VIPs 2005 – Hotel Association of NYC, Big Apple Star Award nominee Managing Concierge and Business Center Staff. As Guest History Manager, managed guest history profiles with focus on company’s VIPs 2005 – Hotel Association of NYC, Big Apple Star Award nominee



Hôtel Plaza Athénée New York

• United States
• Hospitality
• 1 - 100 Employee

• Chef Concierge

  • Jan 2004 - Jan 2006

  Department Head in charge of the Concierge Desk as well as the Bell/Door and Page staff Department Head in charge of the Concierge Desk as well as the Bell/Door and Page staff



Regent Wall Street

• United States
• Hospitality

• Chef Concierge and Guest Service Manager

  • Nov 1999 - Jan 2004

  Managing the Concierge Desk, Reception Desk, Bell Staff and Business Center. -1999 and 2000 – Where Magazine, NYC Silver Plume Award nominee Member of the hotel's opening team, promoted from Concierge to Chef Concierge 2 years after opening Managing the Concierge Desk, Reception Desk, Bell Staff and Business Center. -1999 and 2000 – Where Magazine, NYC Silver Plume Award nominee Member of the hotel's opening team, promoted from Concierge to Chef Concierge 2 years after opening



Caesar Park Cancun Beach and Golf Resort, Mexico

• Cancún, Quintana Roo, Mexico

• Concierge

  • Apr 1996 - Oct 1999

  Assisted guests with multiple requests, inside and outside the property. The Concierge was also in charge of overseeing the guest experience of VIPs Part of a pilot program to create multifunctional staff giving a cross training in Reservations, Reception, PBX and Room Service order taker Assisted guests with multiple requests, inside and outside the property. The Concierge was also in charge of overseeing the guest experience of VIPs Part of a pilot program to create multifunctional staff giving a cross training in Reservations, Reception, PBX and Room Service order taker



Sheraton Cancun Resort and Towers

• Cancún, Quintana Roo, Mexico

• Butler - Concierge

  • Apr 1994 - Mar 1996

  As a Towers Butler, offered Concierge, Front Office, Special Services as well Bell/Door duties. Awarded Employee of the year in 1994 As a Towers Butler, offered Concierge, Front Office, Special Services as well Bell/Door duties. Awarded Employee of the year in 1994



Marquis Reforma Mexico City

• Mexico
• Hospitality
• 1 - 100 Employee

• Doorman

  • Mar 1993 - Mar 1994

  Welcome guests upon arrival and assist them on departure Facilitate transportation and offer local insights Welcome guests upon arrival and assist them on departure Facilitate transportation and offer local insights



Hotel Nikko Mexico

• Mexico
• Hospitality
• 1 - 100 Employee

• Doorman

  • Feb 1992 - Feb 1993

  Welcome guests upon arrival and assist them on departure Facilitate transportation and offer local insights Welcome guests upon arrival and assist them on departure Facilitate transportation and offer local insights