Johannes Färm
Head Of Customer Support at Paf - Games Sport Casino- Claim this Profile
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Swedish Native or bilingual proficiency
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Finnish Native or bilingual proficiency
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English Full professional proficiency
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German Limited working proficiency
Topline Score
Bio
Credentials
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Certified Incident management specialists
BiTA Service ManagementJan, 2018- Nov, 2024 -
Hygiene proficiency certificate
Elintarviketurvallisuusvirasto Evira
Experience
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Paf - Games Sport Casino
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Finland
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Gambling Facilities and Casinos
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300 - 400 Employee
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Head Of Customer Support
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Apr 2021 - Present
Leading a department of ~40 employees according to agreed goals. Managing projects that improve the customer support activities Ensuring that the day to day operations work well and the quality of the work is as agreed. Managing cooperation's with partners
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Customer Support Manager
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Sep 2020 - Apr 2021
Managing personnel (wellbeing, personal development etc) Managing cooperation & contracts with partners Project leading Overseeing day to day operations and quality in the department Develop and execute new CRM-Solutions in a Support team
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Paf - Games Sport Casino
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Finland
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Gambling Facilities and Casinos
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300 - 400 Employee
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Team Leader
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May 2019 - Sep 2020
Managing personnel (wellbeing, personal development etc) Project leading Overseeing day to day operations Develop and execute new CRM-Solutions in a Support team
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Floor Manager
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Jun 2017 - May 2019
Incident Management Project Leading & Project work Developing working processeswithin Customer Support
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Team Colla
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Finland
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Marketing Sales Manager
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Feb 2017 - Aug 2017
Working as a Marketing manager for the startup company Team Colla. Managing marketing and sales. Working as a Marketing manager for the startup company Team Colla. Managing marketing and sales.
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Jooko Consulting
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Turku
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Sales and Marketing Manager
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Jan 2015 - Oct 2015
- Marketing and sales of the services of Jooko consulting. - Designing new service ideas. - Branding and building an organization from the start. - Marketing and sales of the services of Jooko consulting. - Designing new service ideas. - Branding and building an organization from the start.
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Korpo Handel
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Finland
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Store Manager
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May 2015 - Aug 2015
Worked as a store manager for a Food store that is open during summer times. The work consisted of managing personnel schedules, ordering products for all segments, managing sales numbers, day to day operations Worked as a store manager for a Food store that is open during summer times. The work consisted of managing personnel schedules, ordering products for all segments, managing sales numbers, day to day operations
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K-Market Korpo
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Korpo
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Product responsible & Cashier
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May 2010 - Jun 2014
I have worked during summers in K-Market Korpo Handel. Been there 6 summers and also worked as a stand in. I have been responsible for every segment of products at a variety of periods in the store. Cashier/sales was a big part of my work. I have worked during summers in K-Market Korpo Handel. Been there 6 summers and also worked as a stand in. I have been responsible for every segment of products at a variety of periods in the store. Cashier/sales was a big part of my work.
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Anl Skaapa Osk
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Turku
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Chairman of the Board
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Nov 2012 - Dec 2013
Was the founding chairman of the co-operative Anl Skaapa Osk. Was the founding chairman of the co-operative Anl Skaapa Osk.
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LähiTapiola
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Insurance
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700 & Above Employee
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Intern
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Apr 2010 - Jun 2010
Former: Lähivakuutus/Lokalförsäkringen. Worked as a intern there during my studies at Turku University of applied sciences. My field of work was: - Establishing new insurances for customers - analyzing and handling damage reports Former: Lähivakuutus/Lokalförsäkringen. Worked as a intern there during my studies at Turku University of applied sciences. My field of work was: - Establishing new insurances for customers - analyzing and handling damage reports
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Ab Archi-Rest
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Korpo
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Shift Manager - Shift worker
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Jun 2007 - Aug 2009
Worked in my youth first as a shift worker at the guest harbor and later on I was a shift manager in the harbor. Tasks were: - Customer service - Janitorial work - Filling up gasoline - Helping boats find a place to stay in the harbor. Work was during the summers Worked in my youth first as a shift worker at the guest harbor and later on I was a shift manager in the harbor. Tasks were: - Customer service - Janitorial work - Filling up gasoline - Helping boats find a place to stay in the harbor. Work was during the summers
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Esperado Oy
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Helsinki
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Internship
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Mar 2009 - May 2009
Worked together with the manager. - Product delivery - Product placement - Customer service Were my main tasks. Also did marketing and investment calculation. Worked together with the manager. - Product delivery - Product placement - Customer service Were my main tasks. Also did marketing and investment calculation.
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Education
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2012 - 2015
Novia University of Applied Sciences
Bachelor of Business Administration (B.B.A.), Marketing -
2008 - 2011
Turku University of Applied Sciences
Vocational Qualification in Business and Administration, Marketing
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