Johanne Cossette
Senior Director Specialty Groups at Mondee, Inc.- Claim this Profile
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French -
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Spanish Limited working proficiency
Topline Score
Bio
mehran ebrahimi
To Whom It May Concern, I have worked with Johanne Cossette for 8 years through the Key Travel. During this time our organization purchased over 2000 tickets for about two and half million dollars. Although our account was not one of her bigger accounts, she always had time to listen to our needs carefully and draft the best way to approach every complication. She in each year needed to build or improve the systems to be able to handle very complex form of payments, domestic and international from individuals, organization or something in mid-way. Also, to tailor ticket to the needs of each individual. Her patience with each one of the customers was commendable. Also, her sense of responsibility to finish the job in the best way. She had to put lots of overtime from her residence at all odd times of the week or weekend to make sure the job was done well and on time. Johanne was one of the main reasons that we came back to Key Travel every year. I am proud to say that I am not just a costumer but a friend. Mehran Ebrahimi Event coordinator of OIAC Organization of Iranian American Communities
Ravi Raj
Johanne is a thorough professional with a love for life that's infectious! Her warm and caring attitude - along with her positivity and creative problem solving skills - made you want all your co-workers to be more like her. Johanne and I worked on multiple projects together and managed complex stakeholder relationships and you could always be sure of one thing - she'll do right by people. Her generosity of spirit, integrity and openness made it really easy to trust her as a person and business just followed.
mehran ebrahimi
To Whom It May Concern, I have worked with Johanne Cossette for 8 years through the Key Travel. During this time our organization purchased over 2000 tickets for about two and half million dollars. Although our account was not one of her bigger accounts, she always had time to listen to our needs carefully and draft the best way to approach every complication. She in each year needed to build or improve the systems to be able to handle very complex form of payments, domestic and international from individuals, organization or something in mid-way. Also, to tailor ticket to the needs of each individual. Her patience with each one of the customers was commendable. Also, her sense of responsibility to finish the job in the best way. She had to put lots of overtime from her residence at all odd times of the week or weekend to make sure the job was done well and on time. Johanne was one of the main reasons that we came back to Key Travel every year. I am proud to say that I am not just a costumer but a friend. Mehran Ebrahimi Event coordinator of OIAC Organization of Iranian American Communities
Ravi Raj
Johanne is a thorough professional with a love for life that's infectious! Her warm and caring attitude - along with her positivity and creative problem solving skills - made you want all your co-workers to be more like her. Johanne and I worked on multiple projects together and managed complex stakeholder relationships and you could always be sure of one thing - she'll do right by people. Her generosity of spirit, integrity and openness made it really easy to trust her as a person and business just followed.
mehran ebrahimi
To Whom It May Concern, I have worked with Johanne Cossette for 8 years through the Key Travel. During this time our organization purchased over 2000 tickets for about two and half million dollars. Although our account was not one of her bigger accounts, she always had time to listen to our needs carefully and draft the best way to approach every complication. She in each year needed to build or improve the systems to be able to handle very complex form of payments, domestic and international from individuals, organization or something in mid-way. Also, to tailor ticket to the needs of each individual. Her patience with each one of the customers was commendable. Also, her sense of responsibility to finish the job in the best way. She had to put lots of overtime from her residence at all odd times of the week or weekend to make sure the job was done well and on time. Johanne was one of the main reasons that we came back to Key Travel every year. I am proud to say that I am not just a costumer but a friend. Mehran Ebrahimi Event coordinator of OIAC Organization of Iranian American Communities
Ravi Raj
Johanne is a thorough professional with a love for life that's infectious! Her warm and caring attitude - along with her positivity and creative problem solving skills - made you want all your co-workers to be more like her. Johanne and I worked on multiple projects together and managed complex stakeholder relationships and you could always be sure of one thing - she'll do right by people. Her generosity of spirit, integrity and openness made it really easy to trust her as a person and business just followed.
mehran ebrahimi
To Whom It May Concern, I have worked with Johanne Cossette for 8 years through the Key Travel. During this time our organization purchased over 2000 tickets for about two and half million dollars. Although our account was not one of her bigger accounts, she always had time to listen to our needs carefully and draft the best way to approach every complication. She in each year needed to build or improve the systems to be able to handle very complex form of payments, domestic and international from individuals, organization or something in mid-way. Also, to tailor ticket to the needs of each individual. Her patience with each one of the customers was commendable. Also, her sense of responsibility to finish the job in the best way. She had to put lots of overtime from her residence at all odd times of the week or weekend to make sure the job was done well and on time. Johanne was one of the main reasons that we came back to Key Travel every year. I am proud to say that I am not just a costumer but a friend. Mehran Ebrahimi Event coordinator of OIAC Organization of Iranian American Communities
Ravi Raj
Johanne is a thorough professional with a love for life that's infectious! Her warm and caring attitude - along with her positivity and creative problem solving skills - made you want all your co-workers to be more like her. Johanne and I worked on multiple projects together and managed complex stakeholder relationships and you could always be sure of one thing - she'll do right by people. Her generosity of spirit, integrity and openness made it really easy to trust her as a person and business just followed.
Credentials
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Certified Tour Professional (CTP)
ITMI - International Tour Management Institute
Experience
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Mondee, Inc.
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United States
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Internet Marketplace Platforms
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1 - 100 Employee
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Senior Director Specialty Groups
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Oct 2019 - Present
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Self-employed
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Real Estate
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1 - 100 Employee
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Sabbatical for study and travel
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Feb 2019 - Sep 2019
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Key Travel
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United States
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Leisure, Travel & Tourism
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1 - 100 Employee
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Vice President, Specialist Academic Programs
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Nov 2017 - Jan 2019
Expertise in sales and contract negotiations with airlines and travel service providers for group travel and global conferences and events. Skilled at evaluating and contracting with hotels and other travel services. Extremely personable, adaptable and excellent communicator with a natural ability to build relationships and solve problems. Passionate about delivering value and unique exceptional travel experiences. Proven ability to organize and prioritize own workloads with experience working in multi-cultural team environment and independently without supervision. Known for consistently exceeding expectations and overcoming challenges.Entrepreneurial spirit with a network of like-minded global partners. French speaking native, written Spanish. Conferences and trade shows; Humentum, Nafsa, CIEE, Forum for Education, ETC, WTM London, ITB Berlin
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Vice President, Groups & Tours
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Oct 2011 - Nov 2017
Start-up Group and Tour department for KeyTravel US specialized in group and conference events serving the NGO, Academic and Faith sectors. Sales, Contract negotiations, account management for groups, conferences and events.Strong negotiation skills, group specialty contracts with airlines and global partners.Collaborated to set up processes and systems across departments.Collaborated with the marketing department to implement marketing and sales strategy.Travelled to the Middle East, Europe, South America to attend trade shows and establish and maintain relationships with global service partners.
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Fellowship Travel International
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United States
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Travel Arrangements
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1 - 100 Employee
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Group Tour Manager
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Apr 2007 - Oct 2011
Managed a team of group and conference event account managers for the newly created Group and Tour Department. Specialized in handling logistics for conferences and customized programs for academic institutions and not for profit organizations. Responsible for the creation, design and contracting for academic programs to Africa, India, Arabian Peninsula and Europe. Traveled and effectively negotiated rates for hotels, transportation, restaurants and attractions on three continents . Simplified processes and helped with the development of in-house software.Customized new academic programs to include experiential and service learning experiences.Extensive travel to India, Israel, Nicaragua, South Africa and Zimbabwe to establish and maintain relationships with global partners.
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International Bicycle Tours
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United States
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Travel Arrangements
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Project Manager
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Nov 2006 - Apr 2007
Created and developed unique educational itineraries for clientele 50years+ to include the "School of Barbizon and the Impressionist "program which sold out for 2 consecutive years. Negotiated contracts in Europe with different suppliers for the customized programs to France, Croatia and other destinations. Created and developed unique educational itineraries for clientele 50years+ to include the "School of Barbizon and the Impressionist "program which sold out for 2 consecutive years. Negotiated contracts in Europe with different suppliers for the customized programs to France, Croatia and other destinations.
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WorldStrides
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United States
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Education Administration Programs
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700 & Above Employee
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Account Manager
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Aug 2003 - Nov 2006
Account management and customer service Created 100+ educational itineraries in conjunction with the class curriculum and assisted the teachers in promoting the programs to their students. Managed a portfolio of 70+ accounts. Account management and customer service Created 100+ educational itineraries in conjunction with the class curriculum and assisted the teachers in promoting the programs to their students. Managed a portfolio of 70+ accounts.
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Business Consultant
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Nov 2002 - Jul 2003
Developed business plan, reduced overhead by half, negotiated new contracts and increased profitability by 25%. Developed business plan, reduced overhead by half, negotiated new contracts and increased profitability by 25%.
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Department Manager and Leadership Cabinet Member
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Mar 1998 - Nov 2002
International Travel Industry liaison-Travel Agency,Business Center and Concierge Desk Manager Invited by resort president to join team of twelve employees to serve on the Homestead Leadership Cabinet to implement systems and processes to assure the success of the Homestead International Travel Industry liaison-Travel Agency,Business Center and Concierge Desk Manager Invited by resort president to join team of twelve employees to serve on the Homestead Leadership Cabinet to implement systems and processes to assure the success of the Homestead
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Education
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CEGEP de Saint-Jérôme
Polyglot Public Relations, Communications -
Cégep de Trois-Rivières
Associate's degree, English language and literature/letter
Community
