Experience

Central Arizona Shelter Services (CASS)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Supportive Services Supervisor

  • Mar 2022 - Present

  –Regularly meet with a team of case managers to share information, identify issues, and report concerns to ensure that performance and expectations align with a client-driven strategy and the goals that advance the company’s mission–Promote growth among team members by providing relevant trainings that align with their goals and improves their skills–Foster a solution-focused environment that is fair and consistent, with the intention to engage and retain clients and meet their goals–Maintain a professional culture that promotes teamwork with empathy for clients–Schedule employees, approve PTO requests and timesheets, coordinate work assignments, mediate interpersonal conflicts, and distribute caseloads thoughtfully to best meet client needs–Provide technical recommendations and process improvements to ensure data integrity–Facilitate communication and collaboration with all Shelter Programs, campus partners, and outside agencies–Educate and inform other agencies and business partners of the services provided by CASS

• Case Manager

  • Jun 2021 - Mar 2022

  –Conducted in-depth intake interviews and review background information on HMIS database–Assessed clients to develop an effective and personalized case plan based on specific needs, barriers, and resources–Provided resource information, referrals to partnering organizations, and direction–Assisted clients in the employment process and refer them to appropriate housing providers–Conducted weekly follow-up meetings with clients to provide continued support in achieving their personal case plan goals–Worked with the VA to connect Veterans to available services, such as SSVF, GDPs, and HUD-VASH



Catholic Charities of the Diocese of La Crosse

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Warming Center Staff

  • Nov 2020 - May 2021

  -Direct general operations of the Warming Center-Respond to urgent or unexpected needs and situations-Manage, organize, and prioritize various tasks-Perform record-keeping -Direct general operations of the Warming Center-Respond to urgent or unexpected needs and situations-Manage, organize, and prioritize various tasks-Perform record-keeping



La Crosse County

• United States
• Government Administration
• 100 - 200 Employee

• Adolescent Services Worker

  • Aug 2019 - May 2021

  -Provide support, supervision, and activity monitoring of at-risk youth at a secure facility-Observe and record the general attitude and behavioral patterns of the residents-Provide emotional support and encouragement to the residents-Provide documentation on each resident's daily routine, including any atypical behaviors -Provide support, supervision, and activity monitoring of at-risk youth at a secure facility-Observe and record the general attitude and behavioral patterns of the residents-Provide emotional support and encouragement to the residents-Provide documentation on each resident's daily routine, including any atypical behaviors



Coulee Collaborative to End Homelessness

• COVID Emergency Shelter Lead Staff

  • Jul 2020 - Dec 2020

  -Advocated for homeless clients with multiple barriers-Provided emotional support for guests through COVID-19-Assisted clients with employment, housing, and connecting with local resources-Directed the daily operation of other staff and over 100 guests, including families with children -Advocated for homeless clients with multiple barriers-Provided emotional support for guests through COVID-19-Assisted clients with employment, housing, and connecting with local resources-Directed the daily operation of other staff and over 100 guests, including families with children

• COVID Emergency Shelter Staff

  • Mar 2020 - May 2020

  -Advocated for homeless clients with multiple barriers-Provided emotional support for guests through COVID-19-Assisted clients with employment, housing, and connecting with local resources -Advocated for homeless clients with multiple barriers-Provided emotional support for guests through COVID-19-Assisted clients with employment, housing, and connecting with local resources



Innovative Services, Inc.

• United States
• Consumer Services
• 100 - 200 Employee

• Youth Behavioral Specialist

  • Aug 2017 - Aug 2019

  -Assisted at-risk youth and youth with developmental disabilities in meeting personalized goals, such as daily living skills, appropriate peer interaction, and emotional regulation-Met with a behavioral health specialist to evaluate each client’s service plan and goals, and altered them according to each client’s progress or setbacks -Assisted at-risk youth and youth with developmental disabilities in meeting personalized goals, such as daily living skills, appropriate peer interaction, and emotional regulation-Met with a behavioral health specialist to evaluate each client’s service plan and goals, and altered them according to each client’s progress or setbacks



Gundersen Health System

• Hospitals and Health Care
• 1 - 100 Employee

• Behavioral Health Intern

  • Jan 2018 - Dec 2018

  -Worked with neurotypical children as well as children who are struggling with behavioral or emotional challenges learn different skills, such as understanding emotions and making positive peer relationships-Created lesson plans that integrated skills into interactive activities -Worked with neurotypical children as well as children who are struggling with behavioral or emotional challenges learn different skills, such as understanding emotions and making positive peer relationships-Created lesson plans that integrated skills into interactive activities