Experience

TimeZest

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2020 - Present



ConnectWise

• United States
• Software Development
• 700 & Above Employee

• Associate Customer Success Manager

  • Jul 2019 - Jul 2020

• Service Coordinator

  • Jul 2016 - Jul 2019

  Coordinates scheduling and facilitates administrative support for up to a team of 6 Project Managers at a time.Provided scheduling assistance for executive management.Processes incoming customer communication and provides customer support. Escalation to necessary resources for customer inquiries. Assists with sales handoff to the consulting department.Designs and maintains spreadsheets and documentation for the upkeep of projects.Conducts audits and reports progress of projects.Creation of new projects and setup up of initial software instance.Resource for team support and training in process and procedures.Maintains documentation of processes and materials for the team.Simplification and streamlining of procedures to boost team’s performance.Audits ticket boards to ensure a high standard is maintained in correspondence with customers.



RED LION HOTELS FRANCHISING, INC.

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Feb 2016 - Sep 2016

  Managed front desk team. Trained new team members in process and procedures. Assisted the General Manager with administrative work and hiring of new employees. Customer Service: maintained positive relationships and experiences creating return customers. Assisted other teams when short staffed. Maintained a clean and professional setting. Established and enforced standards of hospitality. Maintained the hotel safe and accounts for petty cash. Stocked and maintained hotel store. Processed expendensures and placed orders for consumables



United States Marine Corps

• Military Police Officer

  • Aug 2002 - Aug 2006

  Traffic Court Supervisor and Coordinator: Compiled, documented citations into databases. Organized and conducted traffic court hearings. Created an organized, streamlined process, allowing efficiency within the court operating system. Created, updated forms and spreadsheets for the investigative department. Contributed to consolidation of investigative data Traffic Court Supervisor and Coordinator: Compiled, documented citations into databases. Organized and conducted traffic court hearings. Created an organized, streamlined process, allowing efficiency within the court operating system. Created, updated forms and spreadsheets for the investigative department. Contributed to consolidation of investigative data