Johanna Väyrynen
Customer Service Specialist at Innovoice Oy- Claim this Profile
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Finnish Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Experience
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Innovoice Oy
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Finland
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Financial Services
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1 - 100 Employee
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Customer Service Specialist
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Sep 2021 - Present
Duties: Supporting customers via ticketing system, chat and phone. Investigating problem situations and bug reports. Receiving developing proposals and coordinating invoice complaints. Duties: Supporting customers via ticketing system, chat and phone. Investigating problem situations and bug reports. Receiving developing proposals and coordinating invoice complaints.
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Sacrum Oy
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Finland
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Consumer Goods
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Marketing Coordinator
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Oct 2020 - Apr 2021
Duties: Ecommerce content optimization for search engines, ecommerce maintenance, e-mail marketing. Duties: Ecommerce content optimization for search engines, ecommerce maintenance, e-mail marketing.
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Ecommerce Coordinator
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Sep 2016 - Aug 2020
Duties: Ecommerce management, social media marketing, e-mail marketing, updating website, customer service, sales and billing. Duties: Ecommerce management, social media marketing, e-mail marketing, updating website, customer service, sales and billing.
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Pentik Oy
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Finland
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Design
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1 - 100 Employee
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Customer Service Representative, Sales
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Sep 2015 - Jan 2016
Sales (temporary, fixed-term employment) Duties: Shop work, sales, unloading incoming goods, presentation, decoration and gift wrapping. Sales (temporary, fixed-term employment) Duties: Shop work, sales, unloading incoming goods, presentation, decoration and gift wrapping.
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Sovelto Oyj
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Finland
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Higher Education
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1 - 100 Employee
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Test Center Manager
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Feb 2009 - Sep 2015
8/2013 - 9/2015 Test Center Manager Duties: Sovelto’s test activities coordination, such as ordering tests, organizing test events and control, degree counseling and billing. Contacting the international test organizations. Certified Test Administrator. 2/2009 - 7/2013 Service Advisor, receptionist, course secretary. Duties: Reception services, meeting and travel arrangements, customer management courses, customer service, customer database maintenance, as well as other general office duties. Show less
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Customer Service
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Oct 2008 - Dec 2008
Sales (fixed-term employment) Duties: Customer service, and sales of furniture and interior design solutions. Sales (fixed-term employment) Duties: Customer service, and sales of furniture and interior design solutions.
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Customer Service
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Dec 2000 - Sep 2008
Duties: Sales (B2B), shop work, decorating, purchasing, managing and sending e-commerce orders and helping arrange product photo shooting. Duties: Sales (B2B), shop work, decorating, purchasing, managing and sending e-commerce orders and helping arrange product photo shooting.
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Customer Advisor
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Sep 1996 - Aug 2000
Duties: Customer service and advice, sale, handling exchange, refund and complaints. Duties: Customer service and advice, sale, handling exchange, refund and complaints.
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Education
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Rastor-instituutti
Digital Sales & Growth Hacking F.E.C Education -
Häme University of Applied Sciences, HAMK
Associate’s Degree, Interior design consultant, specialization studies -
Ammatti-instituutti
Promoter – Decorator -
South-west Finland Arts and Crafts College
Bachelor of Arts (Artenomi), Woodwork -
Torkkeli High School of Fine Arts
Secondary school graduate