Experience

US Court of Appeals for Veterans Claims

• Administration of Justice
• 1 - 100 Employee

• Human Resources Specialist

  • Nov 2022 - Present

  Washington, District of Columbia, United States



U.S. Department of Justice

• United States
• Law Enforcement
• 700 & Above Employee

• Human Resources Specialist

  • Jun 2021 - Dec 2022



Protection Strategies Incorporated

• United States
• Security and Investigations
• 1 - 100 Employee

• Senior Case Management Specialist

  • Nov 2018 - Jun 2021

  Rockville, MD Providing sponsor background check requests and support in training new case management specialist. • Senior specialist responsible for processing time sensitive Age Out cases for the Central United States region. • Communicating Special Agency Check results with case managers and federal field specialists. • Maintaining in compliance with current government regulations, policies and procedures • Supporting new specialist in current policies and procedures on how to review completed… Show more Providing sponsor background check requests and support in training new case management specialist. • Senior specialist responsible for processing time sensitive Age Out cases for the Central United States region. • Communicating Special Agency Check results with case managers and federal field specialists. • Maintaining in compliance with current government regulations, policies and procedures • Supporting new specialist in current policies and procedures on how to review completed Sponsor Check release of authorization forms and identifications in order to initiate Sponsor Check cases.

• Junior Case Management Specialist

  • Aug 2018 - Nov 2018

  Rockville, MD Process sponsor background check requests for potential sponsors of unaccompanied children in a timely matter. • Responsible for processing time sensitive Age Out cases for the Central United States region. • Tasked with composing and processing cases to communicate Special Agency Check results with case managers and federal field specialists. • Maintaining in compliance with current policies and procedures.



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Bilingual Universal Branch Associate

  • Feb 2018 - Aug 2018

  Kensington, MD Manage sales and servicing including check cashing, deposits, transfers, withdrawals and opening new accounts. Assist with branch operational reporting and compliance. • Maintain an accurate cash draw and adhere to bank policies to ensure compliance with branch operations. • Prepare operations reports and manage branch files to ensure document compliance and information retention. • Engage with customers to build and maintain long term relationships, identifying needs and consulting… Show more Manage sales and servicing including check cashing, deposits, transfers, withdrawals and opening new accounts. Assist with branch operational reporting and compliance. • Maintain an accurate cash draw and adhere to bank policies to ensure compliance with branch operations. • Prepare operations reports and manage branch files to ensure document compliance and information retention. • Engage with customers to build and maintain long term relationships, identifying needs and consulting with clients to recommend financial solutions that meet their needs and assist with achieving branch sales goals. • Ensure fraud is prevented and branch profitability is maximized by remaining compliant with security procedures and adhering to risk management processes.

• Teller

  • Oct 2016 - Feb 2018

  Laurel, Maryland Assisted customers with service needs, product education and consultation on appropriate solutions. Managed vault for high-volume branch with a $500K limit. • Resolved customer inquiries quickly and efficiently, delivering an extraordinary customer experience. • Identified customer needs to refer to bankers, assisting with achieving branch sales goals. • Served as Subject Matter Expert (SME) for branch operations, policies and procedures ensuring prevention of fraud and maximization of… Show more Assisted customers with service needs, product education and consultation on appropriate solutions. Managed vault for high-volume branch with a $500K limit. • Resolved customer inquiries quickly and efficiently, delivering an extraordinary customer experience. • Identified customer needs to refer to bankers, assisting with achieving branch sales goals. • Served as Subject Matter Expert (SME) for branch operations, policies and procedures ensuring prevention of fraud and maximization of branch profitability by remaining compliant with security procedures. • Processed ATM pulls and deposits ensuring reconciliation of accounts daily. • Trained approximately 15 new tellers monthly in the areas of cash drawer management, customer service best practices and verification and fraud processes, ensuring smooth onboarding and compliance with state and federal banking regulations.