Experience

Innovoice Oy

• Finland
• Financial Services
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2021 - Present

  Duties: Supporting customers via ticketing system, chat and phone. Investigating problem situations and bug reports. Receiving developing proposals and coordinating invoice complaints. Duties: Supporting customers via ticketing system, chat and phone. Investigating problem situations and bug reports. Receiving developing proposals and coordinating invoice complaints.



Sacrum Oy

• Finland
• Consumer Goods

• Marketing Coordinator

  • Oct 2020 - Apr 2021

  Duties: Ecommerce content optimization for search engines, ecommerce maintenance, e-mail marketing. Duties: Ecommerce content optimization for search engines, ecommerce maintenance, e-mail marketing.



Lohikari Oy

• Ecommerce Coordinator

  • Sep 2016 - Aug 2020

  Duties: Ecommerce management, social media marketing, e-mail marketing, updating website, customer service, sales and billing. Duties: Ecommerce management, social media marketing, e-mail marketing, updating website, customer service, sales and billing.



Pentik Oy

• Finland
• Design
• 1 - 100 Employee

• Customer Service Representative, Sales

  • Sep 2015 - Jan 2016

  Sales (temporary, fixed-term employment) Duties: Shop work, sales, unloading incoming goods, presentation, decoration and gift wrapping. Sales (temporary, fixed-term employment) Duties: Shop work, sales, unloading incoming goods, presentation, decoration and gift wrapping.



Sovelto Oyj

• Finland
• Higher Education
• 1 - 100 Employee

• Test Center Manager

  • Feb 2009 - Sep 2015

  8/2013 - 9/2015 Test Center Manager Duties: Sovelto’s test activities coordination, such as ordering tests, organizing test events and control, degree counseling and billing. Contacting the international test organizations. Certified Test Administrator. 2/2009 - 7/2013 Service Advisor, receptionist, course secretary. Duties: Reception services, meeting and travel arrangements, customer management courses, customer service, customer database maintenance, as well as other general office duties. Show less



Koti-Idea Oy

• Customer Service

  • Oct 2008 - Dec 2008

  Sales (fixed-term employment) Duties: Customer service, and sales of furniture and interior design solutions. Sales (fixed-term employment) Duties: Customer service, and sales of furniture and interior design solutions.

• Customer Service

  • Dec 2000 - Sep 2008

  Duties: Sales (B2B), shop work, decorating, purchasing, managing and sending e-commerce orders and helping arrange product photo shooting. Duties: Sales (B2B), shop work, decorating, purchasing, managing and sending e-commerce orders and helping arrange product photo shooting.



Ikea Oy

• Customer Advisor

  • Sep 1996 - Aug 2000

  Duties: Customer service and advice, sale, handling exchange, refund and complaints. Duties: Customer service and advice, sale, handling exchange, refund and complaints.