College and Careers Ambassador

• Feb 2021 - Present

Student Leader and Administrative Assistant

• May 2019 - Present

Assisted the Special Events Supervisor with hiring, training, scheduling, and supporting of an approximately 50 person staff. Updated over 150 pages of training manuals and follow up examinations to educate staff on best practices Resolved all customer service issues in a timely and thoughtful way Created and maintained event records and communications for 1,200-1,500 events each year Worked pre, post, and during events to assist with the facilitation of parking… Show more Assisted the Special Events Supervisor with hiring, training, scheduling, and supporting of an approximately 50 person staff. Updated over 150 pages of training manuals and follow up examinations to educate staff on best practices Resolved all customer service issues in a timely and thoughtful way Created and maintained event records and communications for 1,200-1,500 events each year Worked pre, post, and during events to assist with the facilitation of parking operations Created incident/accident reports in emergency situations. Scheduled and oversaw 50 staff members in accordance with client and event specifications Administered appropriate disciplinary action when warranted to ensure compliance with department/university policies. Ensured that all equipment is checked out appropriately, properly utilized by staff and checked back in. Trained staff in parking assistant, Loop Driver, kiosk attendant, and Student Leader operations. Provided supervision, guidance and direction for staff Ensured customer satisfaction in a fast-paced environment providing service to over 50 customers during a 3 hour shift. Responded to client requests and inquiries via telephone and email correspondence Served as student supervisor in the absence of the Supervisor Supervised attendants during major campus events such as football games, spring commencement, Greek concerts, and Cal Move-In Day. Fulfilled the duties of the kiosk attendant, Loop Driver, or sell attendant in student’s absences Completed administrative work such as printing permits, contacting patrons, and entering events as well as updating spreadsheets for the 1,200-1,500 events on campus each year. Displays meticulous attention to detail and diligent about follow through Oversaw 25 special assistance vehicles for football game days with 30,000 attendees Provided feedback for designated golf cart stop locations and setup to ensure visibility and accessibility Show less Assisted the Special Events Supervisor with hiring, training, scheduling, and supporting of an approximately 50 person staff. Updated over 150 pages of training manuals and follow up examinations to educate staff on best practices Resolved all customer service issues in a timely and thoughtful way Created and maintained event records and communications for 1,200-1,500 events each year Worked pre, post, and during events to assist with the facilitation of parking… Show more Assisted the Special Events Supervisor with hiring, training, scheduling, and supporting of an approximately 50 person staff. Updated over 150 pages of training manuals and follow up examinations to educate staff on best practices Resolved all customer service issues in a timely and thoughtful way Created and maintained event records and communications for 1,200-1,500 events each year Worked pre, post, and during events to assist with the facilitation of parking operations Created incident/accident reports in emergency situations. Scheduled and oversaw 50 staff members in accordance with client and event specifications Administered appropriate disciplinary action when warranted to ensure compliance with department/university policies. Ensured that all equipment is checked out appropriately, properly utilized by staff and checked back in. Trained staff in parking assistant, Loop Driver, kiosk attendant, and Student Leader operations. Provided supervision, guidance and direction for staff Ensured customer satisfaction in a fast-paced environment providing service to over 50 customers during a 3 hour shift. Responded to client requests and inquiries via telephone and email correspondence Served as student supervisor in the absence of the Supervisor Supervised attendants during major campus events such as football games, spring commencement, Greek concerts, and Cal Move-In Day. Fulfilled the duties of the kiosk attendant, Loop Driver, or sell attendant in student’s absences Completed administrative work such as printing permits, contacting patrons, and entering events as well as updating spreadsheets for the 1,200-1,500 events on campus each year. Displays meticulous attention to detail and diligent about follow through Oversaw 25 special assistance vehicles for football game days with 30,000 attendees Provided feedback for designated golf cart stop locations and setup to ensure visibility and accessibility Show less

Kiosk Attendant/Driver

• Sep 2017 - May 2019

-Provide golf cart service to disabled and elderly persons on campus, including faculty, students, and campus visitors. -Accept and issue daily permits to department visitors, issue temporary loading/unloading passes, provide parking and campus information to walk-up and drive-up customers, and provide general assistance to all patrons. -Present excellent customer service with extensive knowledge of campus and ability to inform patrons of various parking areas and parking… Show more -Provide golf cart service to disabled and elderly persons on campus, including faculty, students, and campus visitors. -Accept and issue daily permits to department visitors, issue temporary loading/unloading passes, provide parking and campus information to walk-up and drive-up customers, and provide general assistance to all patrons. -Present excellent customer service with extensive knowledge of campus and ability to inform patrons of various parking areas and parking rules/restrictions. Show less -Provide golf cart service to disabled and elderly persons on campus, including faculty, students, and campus visitors. -Accept and issue daily permits to department visitors, issue temporary loading/unloading passes, provide parking and campus information to walk-up and drive-up customers, and provide general assistance to all patrons. -Present excellent customer service with extensive knowledge of campus and ability to inform patrons of various parking areas and parking… Show more -Provide golf cart service to disabled and elderly persons on campus, including faculty, students, and campus visitors. -Accept and issue daily permits to department visitors, issue temporary loading/unloading passes, provide parking and campus information to walk-up and drive-up customers, and provide general assistance to all patrons. -Present excellent customer service with extensive knowledge of campus and ability to inform patrons of various parking areas and parking rules/restrictions. Show less

Cash Register Operator

• Oct 2016 - Feb 2017

-Operated a register for cash, check and credit card transactions with accuracy. -Stocked and replenished merchandise according to store merchandising layouts. -Cleaned and organized the restaurant and dining area. -Welcomed customers into the store and helped them understand the products. -Handled all customer relations issues in a gracious manner and in accordance with company policies. -Operated a register for cash, check and credit card transactions with accuracy. -Stocked and replenished merchandise according to store merchandising layouts. -Cleaned and organized the restaurant and dining area. -Welcomed customers into the store and helped them understand the products. -Handled all customer relations issues in a gracious manner and in accordance with company policies.

Cashier

• Mar 2016 - Aug 2016

-Cleaned and organized the store, including the checkout desk and displays. -Completed all point of sale opening and closing procedures, including counting the contents of the cash register. -Used time efficiently when not serving customers, including food preparation and cleaning the dining room. -Cleaned and organized the store, including the checkout desk and displays. -Completed all point of sale opening and closing procedures, including counting the contents of the cash register. -Used time efficiently when not serving customers, including food preparation and cleaning the dining room.