CLIC Program Officer

• Dec 2021 - Present

French Teacher

• Jan 2021 - Present

- Online Teaching, based on CLB guidelines.- Correcting students’ assessment.- Sharing reports to the Coordinator (attendances, evaluations, progress, etc.).

Quality Assurance Project Manager

• Feb 2017 - Nov 2019

- Training facilitation for team members to improve customer satisfaction.- Collaborating with Subject Matter Experts (SMEs) in a continuous improvement process to understand business needs and shortcomings of the existing process.- Conducting annual customer experience survey.- Monitoring monthly dashboard related to all KPIs (Key Performance Indicators)

Marketing Analyst

• Mar 2016 - Feb 2017

- Leading market research for nationwide expansion for our branch offices. - Investigating customer expectations, attitudes, customer behaviour, market trends, opportunities, benchmarking, public opinion survey and value.- Designing a data mapping which recommends the potential localizations to implement the new branch offices.

Corporate Social Responsibility Coordinator

• Jan 2013 - Mar 2016

- Organizing several social events to mobilize colleagues and families (food and clothes donations campaign for orphanages, charity galas, annual reforestation, etc)- Participating in a Green financing process by analyzing clients' activities (reviewed their social implications, required documents etc).- Collecting environmental footprint data (indicators related to energy&water consumptions, car and business trips, papers consumption, etc.) to report to the Corporate Planethic Reporting dashboard.

Business Development Manager

• Sep 2012 - Dec 2012

- Crafted project related to mobile money. - Researched and prepared communication materials. - Crafted project related to mobile money. - Researched and prepared communication materials.

Quality Assurance Consultant

• Mar 2011 - Sep 2011

- Trained in ISO standards. - Developed over 100 pages of training documentation on multiple processes.- Produced and submitted reports on general activity. - Trained in ISO standards. - Developed over 100 pages of training documentation on multiple processes.- Produced and submitted reports on general activity.