Johanna Paula Doruelo

Virtual Assistant at NationalLink Incorporated
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Contact Information
us****@****om
(386) 825-5501
Location
Central Visayas, Philippines, PH

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Bio

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Credentials

  • Lean Six Sigma Yellow Belt
    iQor
    Mar, 2019
    - Oct, 2024

Experience

  • NationalLink Incorporated
    • Virtual Assistant
  • Bestchoice products
    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Corporate Trainer
      • Aug 2019 - Jan 2020

      Trained agents for chat, email and phone support for an e-commerce website. Trained agents for chat, email and phone support for an e-commerce website.

  • Bell
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Trainer-Team lead
      • Aug 2017 - Feb 2019

      Trained agents and managed a team for technical support and customer service. Made sure that each member of the team met all KPIs by coaching and engaging with them. Alao created training materials for newbies. Trained agents and managed a team for technical support and customer service. Made sure that each member of the team met all KPIs by coaching and engaging with them. Alao created training materials for newbies.

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Corporate Trainer
      • May 2014 - Aug 2017

      Trained agents for product and technical support for internet, phone, and cable. Trained agents for product and technical support for internet, phone, and cable.

Education

  • University of San Agustin
    Bachelor's degree, Clinical Laboratory Science/Medical Technology/Technologist
    2016 - 2020

Community

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