Experience

The Woodmark Hotel & Still Spa

• United States
• Hospitality
• 1 - 100 Employee

• Conference Services Manager

  • Jan 2023 - Present

  • Responsible for communicating with clients and meeting planners to plan and execute successful meetings and events, including: managing overnight needs, meeting setups, attendance numbers, meal arrangements, agenda, and special requests• Generate detailed Banquet Event Orders and Resumes for hotel staff• Ensure contract expectations are met and exceeded• Effectively communicate with hotel staff to ensure smooth delivery of all services, from arrival process, on-site meeting needs, and departure process• In addition to Banquet team and Banquet Manager, act as point of contact for in-house clients and meeting guests Show less

• Assistant Reservations Manager

  • Jan 2022 - Jan 2023

  • Employ yield management principles and techniques to develop and implement effective inventory procedures to maximize occupancy via the voice reservation channel• Train Guest Service Agents in knowledge of hotel services, features, amenities, selling principles, reservation procedures, OTA reservation guidelines, and direct billing procedures• Work closely with other key departments to effectively accommodate guests' special requests and amenities, ensuring open lines of communication with these key departments to reduce any operational challenges• Track pickup and daily activity of all definite groups, to ensure optimum occupancy and revenue are achieved• Forecast room revenue, create packages & promotions, and conduct other revenue optimization strategies• Review all contracts to ensure accuracy of rates, dates, billing, inventory levels, and that miscellaneous information is accurate and concise• Coordinate with Sales Managers to ensure adherence to reservation due dates; input group rooming lists in a timely and efficient manner Show less

• Reservations Supervisor

  • Aug 2021 - Jan 2022

  • Maintained detailed knowledge about Hotel's guestroom/suite accommodations, and assisted with ensuring Guest Services team members had current knowledge of room features, rates/promotions/packages, policies, and hotel product knowledge• Provided guests with an overview of the Hotel as well as a comprehensive description of the room types that fit their needs to increase the Hotel's revenue• Tracked and monitored Guest Services call statistics and conversion rates• Followed up on all guest requests, comments, and complaints in a professional, timely manner• Assisted in verifying month end travel agency and third-party commission pay outs for accuracy Show less

• Guest Services Team Lead

  • May 2021 - Aug 2021

  • Assistance in providing leadership, guidance, and support to the Front Desk team in the areas of guest service, training, scheduling, and performance management • Approached internal and external guest opportunities with a sense of heartfelt care and urgency; provided prompt follow-up to ensure 100% guest satisfaction• Instilled a calm, organized approach when interacting in stressful situations and took the lead on conflict resolution when needed

• Reservations Agent & Guest Services Agent

  • Jul 2019 - May 2021

  • Position included being the first point of contact for guests and being responsible for creating an excellent first impression as the face of the Hotel• Provided prompt, courteous, and efficient handling of all requests for guest room reservations, changes, cancellations, and information• Delighted guests to create memorable experiences• Maximize hotel revenue by balancing superior guest satisfaction and upselling



Lady Yum

• Macaron Associate

  • Oct 2018 - Jul 2019

  Responsible for: • Creating an exceptional and memorable experience for all customers • Thoroughly and professionally communicating inventory needs on an ongoing basis • Independently operating daily store functions • Effectively educating & promoting new products to customers Responsible for: • Creating an exceptional and memorable experience for all customers • Thoroughly and professionally communicating inventory needs on an ongoing basis • Independently operating daily store functions • Effectively educating & promoting new products to customers



King & Oliason PLLC

• United States
• Accounting
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2018 - Jun 2018

  • Met critical deadlines while working in a high-demand setting • Provided quality front-office operations, interacting with clients in-person as well as effectively communicating over phone calls and email • Efficiently balanced multiple tax filing tasks in high-volume environment • Verified & processed completed tax documents • Inventory management of office supplies • Met critical deadlines while working in a high-demand setting • Provided quality front-office operations, interacting with clients in-person as well as effectively communicating over phone calls and email • Efficiently balanced multiple tax filing tasks in high-volume environment • Verified & processed completed tax documents • Inventory management of office supplies



The Land of Nod

• United States
• Retail
• 1 - 100 Employee

• Sales Supervisor

  • Jun 2015 - Jan 2018

  • Built strong relationships with our loyal customers • Problem solved complex customer-service based issues • Promoted teamwork & supervised fellow colleagues • Scheduling management • Consistently exceeded sales goals • Built strong relationships with our loyal customers • Problem solved complex customer-service based issues • Promoted teamwork & supervised fellow colleagues • Scheduling management • Consistently exceeded sales goals