Experience

EBQ

• United States
• Advertising Services
• 200 - 300 Employee

• Team Lead

  • Mar 2022 - Present

• Sales Development Specialist

  • Nov 2020 - Mar 2022

  Professionally communicate via phone and email to set appointments for assigned projects Effectively build and manage a lead generation pipeline Internalize and accurately leverage EBQ processes, industry best practices, and applicable tools (e.g. Salesforce, Outlook, G-Suite, etc.) Continuously learn about project specifics including, but not limited to, the value proposition, discovery/qualification criteria, and competitive landscape Consistently achieve or exceed… Show more Professionally communicate via phone and email to set appointments for assigned projects Effectively build and manage a lead generation pipeline Internalize and accurately leverage EBQ processes, industry best practices, and applicable tools (e.g. Salesforce, Outlook, G-Suite, etc.) Continuously learn about project specifics including, but not limited to, the value proposition, discovery/qualification criteria, and competitive landscape Consistently achieve or exceed monthly target(s) established by supervisor Retain training and direction from company leadership Adherence and accountability with regards to company policies and values



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• ASM Origins

  • Jul 2014 - Jun 2020

  -Set qualified appointments via company software using targeted text/phone outreach. -Engaged new and dormant accounts through research and open-ended questions to capture new and lost revenue. -10 years of cold call experience with an average of 80 calls per day. -Created sales initiatives/competitions to increase revenue. -Set qualified appointments via company software using targeted text/phone outreach. -Engaged new and dormant accounts through research and open-ended questions to capture new and lost revenue. -10 years of cold call experience with an average of 80 calls per day. -Created sales initiatives/competitions to increase revenue.



Lancôme

• Cosmetics
• 300 - 400 Employee

• Beauty Advisor

  • Feb 2011 - Mar 2014

  -Routinely researched new company services as brand ambassador to provide top expertise to clients and team. -Retained strong client relationships by analyzing purchases and accumulating info on skin care needs. -Scheduled solid appointments for product launches through targeted texts and 100 calls a day. -Earned Pacesetter award for generating $300,000 in the fiscal year 2013. -Routinely researched new company services as brand ambassador to provide top expertise to clients and team. -Retained strong client relationships by analyzing purchases and accumulating info on skin care needs. -Scheduled solid appointments for product launches through targeted texts and 100 calls a day. -Earned Pacesetter award for generating $300,000 in the fiscal year 2013.



SEPHORA

• France
• Retail
• 700 & Above Employee

• Color/Skin Expert

  • Aug 2007 - Nov 2009

  -Developed repeat clients through info gathering and follow up. -Set personal metrics daily, handling busy schedules and staying on top of key deadlines. -Provided enthusiastic customer connections while determining clients needs and contributing product knowledge and promotion details. -Developed repeat clients through info gathering and follow up. -Set personal metrics daily, handling busy schedules and staying on top of key deadlines. -Provided enthusiastic customer connections while determining clients needs and contributing product knowledge and promotion details.



Luxottica

• Italy
• Luxury Goods & Jewelry
• 700 & Above Employee

• Customer Service Representative

  • Sep 2006 - Aug 2007

  -Evaluated account and service histories to identify trends, using date to mitigate future issues. -Maintained customer satisfaction with knowledgeable purchase advice. -Communicated with vendors regarding back order availability, future inventory and special orders. -Kept friendly and respectful demeanor while deescalating high-stress interactions. -Evaluated account and service histories to identify trends, using date to mitigate future issues. -Maintained customer satisfaction with knowledgeable purchase advice. -Communicated with vendors regarding back order availability, future inventory and special orders. -Kept friendly and respectful demeanor while deescalating high-stress interactions.