Johanna Lista Ortiz
Front Desk Manager at Kyriad Prestige- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Native or bilingual proficiency
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Italiano Professional working proficiency
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Portugués Professional working proficiency
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Francés Professional working proficiency
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German Limited working proficiency
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Catalan Full professional proficiency
Topline Score
Bio
Charlotte Frémond
I worked with Johanna in the Jumeirah Port Soller & Spa Hotel in Mallorca as her direct Manager. It was a pleasure working with Johanna as she is always smiling, very customer centric, nothing was ever too much for her and she always handled each customer with great care and professionalism. Johanna is perfectly able to work independently and in teams, she was a great asset to our Guest Experience team and any company would be lucky to work with her.
Xavier Oró
Johanna desarrollaba perfectamente, tanto en tiempo como en forma, las tareas encomendadas a su puesto de trabajo. Muy metódica y aplicada, no pasó desapercibida por nuestra empresa, dejando muy buena impresión.
Charlotte Frémond
I worked with Johanna in the Jumeirah Port Soller & Spa Hotel in Mallorca as her direct Manager. It was a pleasure working with Johanna as she is always smiling, very customer centric, nothing was ever too much for her and she always handled each customer with great care and professionalism. Johanna is perfectly able to work independently and in teams, she was a great asset to our Guest Experience team and any company would be lucky to work with her.
Xavier Oró
Johanna desarrollaba perfectamente, tanto en tiempo como en forma, las tareas encomendadas a su puesto de trabajo. Muy metódica y aplicada, no pasó desapercibida por nuestra empresa, dejando muy buena impresión.
Charlotte Frémond
I worked with Johanna in the Jumeirah Port Soller & Spa Hotel in Mallorca as her direct Manager. It was a pleasure working with Johanna as she is always smiling, very customer centric, nothing was ever too much for her and she always handled each customer with great care and professionalism. Johanna is perfectly able to work independently and in teams, she was a great asset to our Guest Experience team and any company would be lucky to work with her.
Xavier Oró
Johanna desarrollaba perfectamente, tanto en tiempo como en forma, las tareas encomendadas a su puesto de trabajo. Muy metódica y aplicada, no pasó desapercibida por nuestra empresa, dejando muy buena impresión.
Charlotte Frémond
I worked with Johanna in the Jumeirah Port Soller & Spa Hotel in Mallorca as her direct Manager. It was a pleasure working with Johanna as she is always smiling, very customer centric, nothing was ever too much for her and she always handled each customer with great care and professionalism. Johanna is perfectly able to work independently and in teams, she was a great asset to our Guest Experience team and any company would be lucky to work with her.
Xavier Oró
Johanna desarrollaba perfectamente, tanto en tiempo como en forma, las tareas encomendadas a su puesto de trabajo. Muy metódica y aplicada, no pasó desapercibida por nuestra empresa, dejando muy buena impresión.
Credentials
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TOEIC
The Chauncey Group International Ltd.Nov, 2004- Nov, 2024
Experience
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Kyriad Prestige
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France
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Hospitality
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1 - 100 Employee
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Front Desk Manager
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Mar 2023 - Present
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Oceania Hotels
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France
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Hospitality
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100 - 200 Employee
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Front Desk Manager
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Jun 2022 - Mar 2023
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Senior Front Desk Agent
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Jun 2021 - May 2022
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Hôtel France et Chateaubriand
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France
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Hospitality
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1 - 100 Employee
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Senior Front Desk Agent
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Jun 2020 - Oct 2020
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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QCI & Guest Experience Manager
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Aug 2017 - Jan 2018
Season Contract - Teamwork with all departments to guarantee and reinforce the quality of the services provided by the staff. Inform, manage, resolve and take action with the departments involved to give an efficient and quick response to the clients regarding the complaints. Inform the Guests about all our products and give recommendations, in each case, to improve the income in the hotel, the Spa and the general experience of the Guests. Assist Guests in any need, consultation or question in seven languages. VIP Welcome / Farewell Guests respecting the luxury standards ensuring that the operational services are provided with highest level of quality. Dealing with Special requests ensuring every effort is made to deliver the highest level of costumer services. Providing five stars service respecting the standars. Luxury Hospitality Management. Crosselling. Branding. Photography. Show less
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Hotel Costa D'Or 4*
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Llucalcari, Mallorca, Islas Baleares
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Senior Front Desk Agent
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Jun 2017 - Aug 2017
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Jumeirah Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Guest Experience Concierge Agent
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May 2016 - Nov 2016
Season Contract - Work with all departments to guarantee and reinforce the quality of the services provided by the staff. Inform, manage, resolve and take action with the departments involved to give an efficient and quick response to the clients regarding complaints. Inform the Guests about all our tourist products, give recommendations and booking the proper and best tourist services/activities out of the facilitiesand following up every Guest in each case. Improve incomes for the company, the Spa and the general experience of the Guests. Assist Guests in any need, consultation or question in seven languages. VIP Welcome / Farewell Guests respecting the luxury standards ensuring that the operational services are provided with highest level of quality. Dealing with Special requests ensuring every effort is made to deliver the highest level of costumer services. Providing five stars service respecting the standars. Luxury Hospitality Industry. Show less
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Nautilus Restaurant
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United States
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Hospitality
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1 - 100 Employee
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Restaurant Supervisor / Assistant Manager
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Apr 2014 - Apr 2016
Team leader working in a versatile position like Maître de Hotel Team Leader and Manager Assistant supervising guest relations and restaurant service quality delivery. Improvements over operational tasks, customer services, marketing and communication.Organization of bookings. Creation and implementation of a strategy of differentiation. Positioning of the brand and the products.
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Reservations Supervisor
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Apr 2013 - Mar 2014
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IGP Ingenieur GmbH
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Germany
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Architecture and Planning
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1 - 100 Employee
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Business Travel Manager
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Nov 2013 - Apr 2014
Season Contract - Organizing and creating a business travel department for bookings improving the administrative costs and protocolo. Principal objectives reached: negotiation of low rates and high benefits for the company. Developing a Business Travel Department Season Contract - Organizing and creating a business travel department for bookings improving the administrative costs and protocolo. Principal objectives reached: negotiation of low rates and high benefits for the company. Developing a Business Travel Department
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International Meetings
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Spain
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1 - 100 Employee
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Product Manager MICE Jr
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Feb 2012 - Jun 2012
Season Contract - Técnico Superior en viajes empresariales/grupales, INCENTIVOS; CONGRESOS Y CONVENCIONES. Organizamos, gestionamos, comercializamos y acompañamos. Destinos a todo el mundo. Season Contract - Técnico Superior en viajes empresariales/grupales, INCENTIVOS; CONGRESOS Y CONVENCIONES. Organizamos, gestionamos, comercializamos y acompañamos. Destinos a todo el mundo.
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eDreams ODIGEO
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Spain
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Technology, Information and Internet
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700 & Above Employee
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Senior Travel Agent
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Nov 2011 - Mar 2012
Season Contract - Agente de Viajes con Inglés enFront Desk del Call Center y Customer Service Departamento de UK (United Kingdom), atención a llamadas en inglés, español, italiano y catalán. Gestión de reservas aéreas, trenes, coches de alquiler, hoteles, y demás productos turísticos de la página web. Resolución de problemas, asesoramiento, utilización de sistemas de reservas Amadeus e internos de la empresa de carácter administrativo. Season Contract - Agente de Viajes con Inglés enFront Desk del Call Center y Customer Service Departamento de UK (United Kingdom), atención a llamadas en inglés, español, italiano y catalán. Gestión de reservas aéreas, trenes, coches de alquiler, hoteles, y demás productos turísticos de la página web. Resolución de problemas, asesoramiento, utilización de sistemas de reservas Amadeus e internos de la empresa de carácter administrativo.
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Lozada Viajes
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Argentina
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Travel Arrangements
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1 - 100 Employee
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Senior Travel Consultant
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Nov 2010 - Apr 2011
Opening Season Contract - Agente de viajes a todo el mundo por catálogo, teléfono, online, viajes a medida, cortas-medias y largas distancias en el mundo. Productos turísticos individuales o en paquetes. Seguimiento de clientes, fidelización de clientes, asesoramiento, etc. Opening Season Contract - Agente de viajes a todo el mundo por catálogo, teléfono, online, viajes a medida, cortas-medias y largas distancias en el mundo. Productos turísticos individuales o en paquetes. Seguimiento de clientes, fidelización de clientes, asesoramiento, etc.
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A. T. TROTA S.A.
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Spain
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Asistente Comercial- Export/Import Alemania & Benelux
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May 2010 - Nov 2010
Auxiliar administrativo comercial de ventas y logística- actividad primordial; manejo de sistemas de reservas, comercialización y ventas de cargas-transporte en ALEMANIA-FRANCIA-BENELUX, logística de alamcén-traslados-entregas,etc. Auxiliar administrativo comercial de ventas y logística- actividad primordial; manejo de sistemas de reservas, comercialización y ventas de cargas-transporte en ALEMANIA-FRANCIA-BENELUX, logística de alamcén-traslados-entregas,etc.
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Viajes Ecuador
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Spain
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Travel Arrangements
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1 - 100 Employee
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Senior Travel Consultant
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Apr 2005 - Apr 2009
Agente de viajes a todo el mundo por catálogo, teléfono, online, viajes a medida, cortas-medias y largas distancias en el mundo. Productos turísticos individuales o en paquetes. Seguimiento de clientes, fidelización de clientes, asesoramiento, etc. Agente de viajes a todo el mundo por catálogo, teléfono, online, viajes a medida, cortas-medias y largas distancias en el mundo. Productos turísticos individuales o en paquetes. Seguimiento de clientes, fidelización de clientes, asesoramiento, etc.
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Linz Hotel 4*
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VILLA CARLOS PAZ- CORDOBA-ARGENTINA
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Front Desk Supervisor
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Nov 2005 - Apr 2007
Season Contract - Atención al cliente, Conserjería, Recepción de pasajeros, check-in/out, organización de limpieza, Proveedores, reservas, recursos humanos, promoción y comercialización del producto, etc. Season Contract - Atención al cliente, Conserjería, Recepción de pasajeros, check-in/out, organización de limpieza, Proveedores, reservas, recursos humanos, promoción y comercialización del producto, etc.
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CAMPING ICHO CRUZ
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Comuna de Icho Cruz- Cordoba-Argentina
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Front Desk Agent
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Dec 2004 - Mar 2005
Season Contract - Atención al cliente, Recepción de pasajeros, check-in/out, organización de limpieza, Proveedores, reservas, recursos humanos, promoción y comercialización del producto, etc. Season Contract - Atención al cliente, Recepción de pasajeros, check-in/out, organización de limpieza, Proveedores, reservas, recursos humanos, promoción y comercialización del producto, etc.
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Education
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2019 - 2021
Universitat Oberta de Catalunya
Master's Degree, Digital Marketing -
2006 - 2008
Universidad Blas Pascal
Bachelor's degree in Tourism & Hospitality Management, Business Administration and Management -
2000 - 2004
École Supérieure de Gestion Hôtelière et Tourisme Marcelo Montes Pacheco
Bachelor's degree in Tourism & Hospitality Management, Business, Management, Marketing, and Related Support Services
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