Johanna Lichtenheld
Director of Proposal Services at IBSS- Claim this Profile
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Bio
Chet Stroyny
Johanna Lichtenheld is extremely knowledgeable about healthcare policy and business development in both Medicaid and commercial markets. She took on increasing responsibility in the proposal development area including managing Salesforce for the VPs of business development. She is very thorough and proactive in developing healthcare market scans as well as in maintaining competitive business intelligence information. She is a self starter and requires very little direction on any project which she managed. She is a great writer and has great communication skills. I worked with her at a several sales conferences where we met potential state clients at our booth. She was very engaging and explained the company's productive in a very effective manner. She is a consummate professional and is someone I enjoyed working with. She is a team player. She has my highest recommendation.
Cynthia Weinmann, MS, CP APMP
It is a pleasure to write this recommendation for Johanna Lichtenheld. Johanna and I worked together at APS for almost nine years, and she has been a valued colleague for the entire time. Her attention to detail and organization are excellent. Whether it was producing state Medicaid and other public program proposals, redesigning and maintaining our Salesforce tool, or redesigning and maintaining our SharePoint site, Johanna's contributions are always superior. Johanna has excellent written and verbal communication skills, both with internal colleagues and external contacts. She provided support at a number of presentations and marketing booths, and her approach is professional at all times. I would not hesitate to hire Johanna, nor would I hesitate to work with her in any capacity in the future.
Chet Stroyny
Johanna Lichtenheld is extremely knowledgeable about healthcare policy and business development in both Medicaid and commercial markets. She took on increasing responsibility in the proposal development area including managing Salesforce for the VPs of business development. She is very thorough and proactive in developing healthcare market scans as well as in maintaining competitive business intelligence information. She is a self starter and requires very little direction on any project which she managed. She is a great writer and has great communication skills. I worked with her at a several sales conferences where we met potential state clients at our booth. She was very engaging and explained the company's productive in a very effective manner. She is a consummate professional and is someone I enjoyed working with. She is a team player. She has my highest recommendation.
Cynthia Weinmann, MS, CP APMP
It is a pleasure to write this recommendation for Johanna Lichtenheld. Johanna and I worked together at APS for almost nine years, and she has been a valued colleague for the entire time. Her attention to detail and organization are excellent. Whether it was producing state Medicaid and other public program proposals, redesigning and maintaining our Salesforce tool, or redesigning and maintaining our SharePoint site, Johanna's contributions are always superior. Johanna has excellent written and verbal communication skills, both with internal colleagues and external contacts. She provided support at a number of presentations and marketing booths, and her approach is professional at all times. I would not hesitate to hire Johanna, nor would I hesitate to work with her in any capacity in the future.
Chet Stroyny
Johanna Lichtenheld is extremely knowledgeable about healthcare policy and business development in both Medicaid and commercial markets. She took on increasing responsibility in the proposal development area including managing Salesforce for the VPs of business development. She is very thorough and proactive in developing healthcare market scans as well as in maintaining competitive business intelligence information. She is a self starter and requires very little direction on any project which she managed. She is a great writer and has great communication skills. I worked with her at a several sales conferences where we met potential state clients at our booth. She was very engaging and explained the company's productive in a very effective manner. She is a consummate professional and is someone I enjoyed working with. She is a team player. She has my highest recommendation.
Cynthia Weinmann, MS, CP APMP
It is a pleasure to write this recommendation for Johanna Lichtenheld. Johanna and I worked together at APS for almost nine years, and she has been a valued colleague for the entire time. Her attention to detail and organization are excellent. Whether it was producing state Medicaid and other public program proposals, redesigning and maintaining our Salesforce tool, or redesigning and maintaining our SharePoint site, Johanna's contributions are always superior. Johanna has excellent written and verbal communication skills, both with internal colleagues and external contacts. She provided support at a number of presentations and marketing booths, and her approach is professional at all times. I would not hesitate to hire Johanna, nor would I hesitate to work with her in any capacity in the future.
Chet Stroyny
Johanna Lichtenheld is extremely knowledgeable about healthcare policy and business development in both Medicaid and commercial markets. She took on increasing responsibility in the proposal development area including managing Salesforce for the VPs of business development. She is very thorough and proactive in developing healthcare market scans as well as in maintaining competitive business intelligence information. She is a self starter and requires very little direction on any project which she managed. She is a great writer and has great communication skills. I worked with her at a several sales conferences where we met potential state clients at our booth. She was very engaging and explained the company's productive in a very effective manner. She is a consummate professional and is someone I enjoyed working with. She is a team player. She has my highest recommendation.
Cynthia Weinmann, MS, CP APMP
It is a pleasure to write this recommendation for Johanna Lichtenheld. Johanna and I worked together at APS for almost nine years, and she has been a valued colleague for the entire time. Her attention to detail and organization are excellent. Whether it was producing state Medicaid and other public program proposals, redesigning and maintaining our Salesforce tool, or redesigning and maintaining our SharePoint site, Johanna's contributions are always superior. Johanna has excellent written and verbal communication skills, both with internal colleagues and external contacts. She provided support at a number of presentations and marketing booths, and her approach is professional at all times. I would not hesitate to hire Johanna, nor would I hesitate to work with her in any capacity in the future.
Experience
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IBSS
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United States
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Information Technology & Services
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100 - 200 Employee
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Director of Proposal Services
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Jan 2022 - Present
Manage staff of six proposal managers, writers, and coordinators to support four scientific, IT, and professional service lines of business.
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Proposal Manager
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Nov 2017 - Present
Manage and write federal proposals for cybersecurity, IT, and scientific services. Oversaw agency-specific IDIQ and task order wins as well as GWACs including OASIS and GSA STARS. Implemented ISO-certified Shipley-based business development processes.
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Inovalon
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United States
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Software Development
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700 & Above Employee
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Proposal Manager/Content Manager
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Mar 2015 - Nov 2017
I implemented processes and tools to improve both internal and external communication, increase efficiencies, and create accurate, high-quality proposals. I developed and implemented Shipley-based proposal policies and procedures, resulting in increased efficiencies and proposal quality. I built and administered a comprehensive proposal content database using Qvidian, a web-based tool. I leveraged Qvidian to improve coordination between the product, marketing, sales and proposals teams. I… Show more I implemented processes and tools to improve both internal and external communication, increase efficiencies, and create accurate, high-quality proposals. I developed and implemented Shipley-based proposal policies and procedures, resulting in increased efficiencies and proposal quality. I built and administered a comprehensive proposal content database using Qvidian, a web-based tool. I leveraged Qvidian to improve coordination between the product, marketing, sales and proposals teams. I wrote, edited, and standardized executive summaries, descriptions of platforms and products, non-RFP proposals, and other materials to meet the needs of the sales team. Proposal manager responsibilities included: ~ Leading and managing proposal responses, from strategy development to color team review meetings to final production. ~ Overseeing proposal timelines and deliverables. ~ Ensuring compliance with RFP requirements and submission of comprehensive, quality proposals. ~ Gathering factual data and writing clear, persuasive responses. ~ Identifying and customizing existing content to respond to RFP questions. ~ Creating and designing Microsoft SharePoint sites to manage proposal development workflow, and to organize and share information. Qvidian administration responsibilities included: ~ Creating an operations and maintenance plan, as well as policies and procedures, for maintaining, reviewing, editing, and approving Qvidian database content. ~ Coordinating proposal content review with subject matter experts. ~ Working with cross-functional teams to develop consistent, accurate, and positive messaging. ~ Editing, improving, and streamlining database content. ~ Developing a company process for maintaining company statistics and key information, and for communicating updates across departments. ~ Training Qvidian users, and developing a user guide and quick reference guide. ~ Implementing Qvidian for affiliate companies. Show less I implemented processes and tools to improve both internal and external communication, increase efficiencies, and create accurate, high-quality proposals. I developed and implemented Shipley-based proposal policies and procedures, resulting in increased efficiencies and proposal quality. I built and administered a comprehensive proposal content database using Qvidian, a web-based tool. I leveraged Qvidian to improve coordination between the product, marketing, sales and proposals teams. I… Show more I implemented processes and tools to improve both internal and external communication, increase efficiencies, and create accurate, high-quality proposals. I developed and implemented Shipley-based proposal policies and procedures, resulting in increased efficiencies and proposal quality. I built and administered a comprehensive proposal content database using Qvidian, a web-based tool. I leveraged Qvidian to improve coordination between the product, marketing, sales and proposals teams. I wrote, edited, and standardized executive summaries, descriptions of platforms and products, non-RFP proposals, and other materials to meet the needs of the sales team. Proposal manager responsibilities included: ~ Leading and managing proposal responses, from strategy development to color team review meetings to final production. ~ Overseeing proposal timelines and deliverables. ~ Ensuring compliance with RFP requirements and submission of comprehensive, quality proposals. ~ Gathering factual data and writing clear, persuasive responses. ~ Identifying and customizing existing content to respond to RFP questions. ~ Creating and designing Microsoft SharePoint sites to manage proposal development workflow, and to organize and share information. Qvidian administration responsibilities included: ~ Creating an operations and maintenance plan, as well as policies and procedures, for maintaining, reviewing, editing, and approving Qvidian database content. ~ Coordinating proposal content review with subject matter experts. ~ Working with cross-functional teams to develop consistent, accurate, and positive messaging. ~ Editing, improving, and streamlining database content. ~ Developing a company process for maintaining company statistics and key information, and for communicating updates across departments. ~ Training Qvidian users, and developing a user guide and quick reference guide. ~ Implementing Qvidian for affiliate companies. Show less
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APS Healthcare
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United States
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Manager, Business Development
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Jun 2004 - Jan 2015
A Universal American company since 2012, APS provides care coordination and behavioral health services. During my tenure, I developed and performed key functions aimed at retaining and expanding services and positioning the company as an industry leader. I introduced new tools and processes and took on a variety of challenges and responsibilities. ~ I designed, implemented, and administered Salesforce.com, a web-based sales and customer relationship management (CRM) tool. This… Show more A Universal American company since 2012, APS provides care coordination and behavioral health services. During my tenure, I developed and performed key functions aimed at retaining and expanding services and positioning the company as an industry leader. I introduced new tools and processes and took on a variety of challenges and responsibilities. ~ I designed, implemented, and administered Salesforce.com, a web-based sales and customer relationship management (CRM) tool. This enabled successful tracking of sales opportunities and contracts, providing sales pipeline reports, and value-added information for proposal responses. ~ I performed market, prospect, and competitor research and analysis to determine trends, opportunities and risks. Ongoing research included Medicaid managed care and health reform. ~ I composed, edited, and finalized public sector proposals. I ensured proposal compliance and quality, interviewed subject matter experts, and monitored key deliverables. ~ I managed the annual conference budget, strategically identifying conferences for company sponsorship and attendance, ensuring optimal positioning. I oversaw planning and coordinated logistics. In addition, I represented APS at conferences, communicating with prospective clients and partners and generating viable leads. ~ I identified and pursued presentation opportunities for members of APS’s speakers bureau at clinical and professional conferences. I wrote and planned submission abstracts and presentations. ~ I designed and managed the department’s Microsoft SharePoint sites, enabling sharing, tracking, and arranging of valuable information in order to increase company efficiency. Show less A Universal American company since 2012, APS provides care coordination and behavioral health services. During my tenure, I developed and performed key functions aimed at retaining and expanding services and positioning the company as an industry leader. I introduced new tools and processes and took on a variety of challenges and responsibilities. ~ I designed, implemented, and administered Salesforce.com, a web-based sales and customer relationship management (CRM) tool. This… Show more A Universal American company since 2012, APS provides care coordination and behavioral health services. During my tenure, I developed and performed key functions aimed at retaining and expanding services and positioning the company as an industry leader. I introduced new tools and processes and took on a variety of challenges and responsibilities. ~ I designed, implemented, and administered Salesforce.com, a web-based sales and customer relationship management (CRM) tool. This enabled successful tracking of sales opportunities and contracts, providing sales pipeline reports, and value-added information for proposal responses. ~ I performed market, prospect, and competitor research and analysis to determine trends, opportunities and risks. Ongoing research included Medicaid managed care and health reform. ~ I composed, edited, and finalized public sector proposals. I ensured proposal compliance and quality, interviewed subject matter experts, and monitored key deliverables. ~ I managed the annual conference budget, strategically identifying conferences for company sponsorship and attendance, ensuring optimal positioning. I oversaw planning and coordinated logistics. In addition, I represented APS at conferences, communicating with prospective clients and partners and generating viable leads. ~ I identified and pursued presentation opportunities for members of APS’s speakers bureau at clinical and professional conferences. I wrote and planned submission abstracts and presentations. ~ I designed and managed the department’s Microsoft SharePoint sites, enabling sharing, tracking, and arranging of valuable information in order to increase company efficiency. Show less
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Washington Mutual
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United States
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Insurance
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Sales Assistant
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Feb 2004 - Jun 2004
As the Assistant to a high performing loan officer I educated borrowers and originated loans. I also developed and implemented marketing and advertising plans. As the Assistant to a high performing loan officer I educated borrowers and originated loans. I also developed and implemented marketing and advertising plans.
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Assistant, APS Public Programs
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Apr 2003 - Jan 2004
In my first position at APS Healthcare, I assisted with public sector business opportunities and contract implementation. I scheduled meetings and travel for executive management. In my first position at APS Healthcare, I assisted with public sector business opportunities and contract implementation. I scheduled meetings and travel for executive management.
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University of Minnesota
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United States
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Higher Education
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700 & Above Employee
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Senior Office Specialist, Center for Urban and Regional Affairs
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Jun 2000 - Aug 2002
I performed accounting duties, responded to public inquiries, and arranged special events. I performed accounting duties, responded to public inquiries, and arranged special events.
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Sexual Violence Center
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Communications Intern
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Jun 2001 - Aug 2001
During this summer internship, I organized fundraising events and created a communications plan to increase awareness and donations. During this summer internship, I organized fundraising events and created a communications plan to increase awareness and donations.
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Education
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1997 - 2002
University of Minnesota-Twin Cities
BA, Public Relations and English
Community
