Experience

Edge IT Ltd

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Director

  • 2012 - Present

  Co-owner and Director of a IT and Business consultancy services company. Co-owner and Director of a IT and Business consultancy services company.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Solutions Development Practice Director

  • Jul 2008 - Sep 2012

  The Applications Solution Practice Director provided leadership, management and direction to the group whilst delivering solutions and providing consultancy in Information Worker and Applications Development on the Microsoft Platform to enterprise customers. The Practice Director had to ensure the day to day delivery of the activities of the group whilst growing the group’s capability and capacity inline with the strategic direction of Microsoft Services. Responsible for managing all Service Programme Managers, Professional Development Resource Managers and other approved staff within the group (in the region of 80 to 120 direct staff). An extended team of up to 300 consultants formed part of the delivery engine that was the accountability of the Practice Director, the extended team was made up of freelance consultants, associates and offshore teams.The position was measured on Revenue , Customer Satisfaction, Service Line Contribution Margin (CM), Product Impact and Business Fundamentals. Show less

• Premier Support Industry Sector Manager

  • Apr 2003 - Jul 2008

  Various roles in a number of Industry practices over a 5 year period being responsible for the delivery of Premier Support to the top Enterprise Microsoft Customers, managing teams of up to 35 Technical Account Managers with Revenue & P&L responsibility .



Microsoft Ltd

• Technical Account Manager / Managing TAM

  • Jan 2000 - Jun 2003

  - Managing small team of Technical Account Managers - Account Manager for 2 key Microsoft Customer in Finance Sector. - Virtual Team management across EPG for customers - Managing renewals of teams customers and owned accounts - Point of escalation for teams customers - Managing CPE activities for Premier Group - Maintaining high levels of Customer Satisfaction through proactive account management - Escalation management of key customer issues - Working as part of virtual team to help customer realise value of Microsoft investment - Managed renewals of support contracts for Dedicated customer account - Point of escalation for customers - Building strong internal cross group relationships to maintain strong customer relationships Show less