Business Manager

Senior Production Analyst

• Apr 2012 - Oct 2020

 Responsible for timely and accurate completion of daily, weekly and monthly processes related to control of competitive billing activity.  Compile, sort and analyze client data.  Analyze and report impacts of programmatic billing issues create process resolution, develop controls to check for future issues, and work with IT to correct future issues.  Develop open communication between HANSEN teams to expand team & individual knowledge, while training other groups with potential opportunities.  Develop database queries, create input forms and perform analysis in support of Customer Operations activities.  Provide direction on daily billing activities to Production Analysts and Enrollment/Billing Clerks. Show less

Production Analyst

• Apr 2011 - Apr 2012

 Responsible for timely and accurate completion of daily, weekly and monthly processes related to control of competitive billing activity.  Compile, sort and analyze client date  Deliver timely and accurate services to PPLSolutions’s clients to meet contract performance criterial, avoid penalties, and qualify for financial bonuses.  Analyze and report impacts of programmatic billing issues, create process resolution, develop controls to check for future issues, and work with IT to correct future issues. Show less