Human Resources

• Mar 2022 - Present

Human Capital Management Specialist

• Aug 2020 - Mar 2022

Operations Manager

• Jul 2017 - Jan 2020

managed a team of up to 65 staff members as an Operations Manager for an evolving health food company & eatery. I sported many hats, such as Marketing, Recruiting, On boarding, Training, Payroll & Accounting, and OperationsMarketing- Created The Salad Box brand package - Designed engaging posts & story boards on social media platforms - Organized community activities - Collaborated with other local businesses to bring health food awareness to the community Recruiting:- Generated attractive job postings on Indeed, Zip Recruiter, & Craigslist - Screened & interviewed candidates for crew member, team lead, buyer, office hand, and manager positions- Followed Up with candidate references - Crafted competitive job offers for candidates On boarding: - Guided freshly hired staff through the new hire paperwork paperwork process- Led new hire orientations Training: - Designed the New Hire Training Plan from scratch in collaboration with specialized managers & owners that is used until this day- Trained new hires in recieving shipment, customer service, retail & kitchen procedures, inclusivity, safety, cash handling & till management, and efficiencyPayroll & Accounting: - Handled payroll timely using ADP & Intuit Payroll services - Provided monthly, weekly & daily reconciliation reports- Created a check register that ensured proper tracking of vendor, employee & outgoing checks- Maintained proper use of an expense debit card- Performed daily cash depositsOperations: - Created easy to follow recipe & procedure sheets for use by team members- Created How-To guides for team efficiency - Ensured proper functioning of POS, online ordering, website, and inventory tracking- Created inventory sheets- In the Fall 2017, successfully coordinated the opening of a new location-Handled customer service & complaints There's more, let's chat! Show less

Human Resources & Administration

• Apr 2017 - Jun 2017

Payroll Account Representative/ Processor

• May 2016 - Feb 2017

Payroll Processing- serviced 400+ payroll accounts on a weekly, bi-weekly, semi-monthly, and monthly basis- ensured client satisfaction based on daily interactions to satisfy payroll needs- responded to payroll processing inquiries- troubleshot payroll software issues (Human Capital Management software: iSolved by Infinisource)- trained and guided clients on use of software - updated and maintained client and employee data- resolved client issues with a problem solving mindset- worked with a diverse group of clientele using Spanish to communicate effectively Implementation- worked closely with Business Development & Sales Team to set up new clients- ran conversion and installation payrolls to ensure year-to-date information is properly recorded for new clients- supported and guided new clients through first payrolls with the company Show less

Payroll Administrative Assistant

• Jul 2015 - Apr 2016

Operations:- prepared state, federal, and client documents during installation processes- built qualitative data sets for operational use- upheld company policy on confidentiality to protect the sanctity of client personnel information - ensured the quality and careful packaging of live physical payrolls for delivery to designated client via U.S. Mail & private courier services- provided support to payroll operators by assisting in processing payroll transactions Administrative:- kept accounting registers up to date on a weekly basis to facilitate reconciliation processes- developed functionality of the Customer/ Client Resource Management (CRM) database through a web based interface to allow for easier access for internal company use- handled all incoming physical correspondence and distributes to appropriate department for Los Angeles/Marina Del Rey office- supported the tax department by perform clerical functions such as preparing amendments to tax forms, writing letters to the appropriate state and federal agencies, and communicating with clients regarding tax issues Show less

Sales Associate

• May 2015 - Dec 2015

-Guides customers to choices that reflect their unique personalities, preferences, and financial boundaries. -Represents a 1.8 billion dollar company through quality customer interactions that ensure patron satisfaction. -Guides customers to choices that reflect their unique personalities, preferences, and financial boundaries. -Represents a 1.8 billion dollar company through quality customer interactions that ensure patron satisfaction.

Director of Media, Marketing, Membership

• Sep 2013 - May 2015

-Expanded member base from 30 to 150 students in one year -Successfully launched and designed the club’s first ever website found at ucsbmedlife.org -Compiled a filing system to keep track of all member activity -Expanded member base from 30 to 150 students in one year -Successfully launched and designed the club’s first ever website found at ucsbmedlife.org -Compiled a filing system to keep track of all member activity

Sales Associate

• Jun 2014 - Sep 2014

-Responded to the needs of a diverse clientele while keeping the order, presentation and reputation of the company to standards of the corporate offices. -Started as an associate on the sales floor and promoted to phone operator -Responded to the needs of a diverse clientele while keeping the order, presentation and reputation of the company to standards of the corporate offices. -Started as an associate on the sales floor and promoted to phone operator

Receptionist

• Jun 2011 - Aug 2012

-Made copies -handled invoices and correspondence -organized student affairs for the training facility -became adept in Microsoft office programs -Made copies -handled invoices and correspondence -organized student affairs for the training facility -became adept in Microsoft office programs

Receptionist

• Jun 2009 - Aug 2011

-Managed the front desk -answered phone calls -sold CPR classes over the phone -cash handling & register -distributed intra-office correspondence -Managed the front desk -answered phone calls -sold CPR classes over the phone -cash handling & register -distributed intra-office correspondence