Team Leader

• Jan 2023 - Present

Shift Leader

• Jul 2021 - Dec 2022

Responsible for the smooth running of the shift, ensuring that business goals are met and whether team members are complying with the company policies and guidelines. Monitoring team performance, coaching employees and resolving any issues that may arise.

Customer Service Representative / Elite

• Aug 2020 - Jul 2021

Dealing with customer queries via email, calls, and Live Chat system, ensuring high customer service at all times. As an Elite agent, I have worked closely with my in-line manager, in regard to training new agents and updating manuals.

Insurance Executive

• Oct 2019 - Aug 2020

As an Insurance Executive, I guided clients in selecting the best coverage, suggested modifications and updates to existing policies, and built customized packages to meet the client's needs. As an Insurance Executive, I guided clients in selecting the best coverage, suggested modifications and updates to existing policies, and built customized packages to meet the client's needs.

Customer Service Agent - Government Campaign

• Apr 2019 - Sep 2019

Started by dealing with ARMS LTD project by answering product and service questions in a professional and timely manner, Responding and working emails by processing forms, updating the system and revising bills. After a few months started ARMS LTD social media new project, working close with the Operations Manager, dealing with all consumer requests accordingly. Other duties consisted in helping my manager with duties, reports and team leading. Started by dealing with ARMS LTD project by answering product and service questions in a professional and timely manner, Responding and working emails by processing forms, updating the system and revising bills. After a few months started ARMS LTD social media new project, working close with the Operations Manager, dealing with all consumer requests accordingly. Other duties consisted in helping my manager with duties, reports and team leading.

Bar Supervisor

• Apr 2015 - Dec 2018

My main duties consisted of pushing our service levels and product delivery, managing the main lounge on a day to day basis, cellar management, stock control, cashing up, training staff and cocktail training. Regularly run small events which can involve drinks receptions and canapes of up to 150 people. Pushing through and driving sales to ensure maximum profit is made. My main duties consisted of pushing our service levels and product delivery, managing the main lounge on a day to day basis, cellar management, stock control, cashing up, training staff and cocktail training. Regularly run small events which can involve drinks receptions and canapes of up to 150 people. Pushing through and driving sales to ensure maximum profit is made.

Assistant Bar Manager

• Nov 2012 - Mar 2015

I was responsible for the day-to-day management of the bar while keeping up to date with licensing legislation and taking legal responsibility for the premises. I dealt with staff recruitment, training, and appraisals. Managed reservations and also dealt with customers, making sure they had an enjoyable time. I regularly liaised with the owners and shareholders regarding sales and marketing and I was in charge of stock-taking. I was responsible for all the weekly reconciliation of sales… Show more I was responsible for the day-to-day management of the bar while keeping up to date with licensing legislation and taking legal responsibility for the premises. I dealt with staff recruitment, training, and appraisals. Managed reservations and also dealt with customers, making sure they had an enjoyable time. I regularly liaised with the owners and shareholders regarding sales and marketing and I was in charge of stock-taking. I was responsible for all the weekly reconciliation of sales, invoices, petty cash, and end of week. Show less I was responsible for the day-to-day management of the bar while keeping up to date with licensing legislation and taking legal responsibility for the premises. I dealt with staff recruitment, training, and appraisals. Managed reservations and also dealt with customers, making sure they had an enjoyable time. I regularly liaised with the owners and shareholders regarding sales and marketing and I was in charge of stock-taking. I was responsible for all the weekly reconciliation of sales… Show more I was responsible for the day-to-day management of the bar while keeping up to date with licensing legislation and taking legal responsibility for the premises. I dealt with staff recruitment, training, and appraisals. Managed reservations and also dealt with customers, making sure they had an enjoyable time. I regularly liaised with the owners and shareholders regarding sales and marketing and I was in charge of stock-taking. I was responsible for all the weekly reconciliation of sales, invoices, petty cash, and end of week. Show less

Project Manager

• Aug 2011 - Oct 2012

As a Project Manager, I ensured quality control while supporting the Technical Project Manager. Dealing with clients in a professional way and increasing efficiency in administration. Revising and implementing the contracts and the policies and procedures of the company and Budgeting and financial planning. I used to travel on a weekly basis to meet clients and colleagues to retrieve and forward information to the team and defining timelines. As a Project Manager, I ensured quality control while supporting the Technical Project Manager. Dealing with clients in a professional way and increasing efficiency in administration. Revising and implementing the contracts and the policies and procedures of the company and Budgeting and financial planning. I used to travel on a weekly basis to meet clients and colleagues to retrieve and forward information to the team and defining timelines.

Loan Processing Agent

• Nov 2010 - Aug 2011

Main activities included in dealing with customers in a professional manner by answering incoming calls, responding to incoming emails and chatting to customers through the online chat system, while processing loans using established policies and procedures. Also completing incoming files from the department work list and verifying documents and client details through the company’s routine checks, ensuring there are no frauds related files. Main activities included in dealing with customers in a professional manner by answering incoming calls, responding to incoming emails and chatting to customers through the online chat system, while processing loans using established policies and procedures. Also completing incoming files from the department work list and verifying documents and client details through the company’s routine checks, ensuring there are no frauds related files.

Night Auditor / Assistant Night Manager

• Aug 2007 - Sep 2010

I was responsible for the safe running of the Hotel, maintaining the high standards of service required by Hilton whilst exceeding guest expectations. Monitoring the Front Office team to ensure guests receives warm attention and personal recognition and managed the Health & Safety of the night’s team. Running system analysis, balancing of all reports and banking all the daily money received. I also recruited new members of staff & created weekly rotas.

Shift Leader

• Aug 2005 - Aug 2007

I started as a receptionist and worked my way up. Duties included general front desk, supervising front desk team, taking reservations & allocating rooms on a daily basis whilst ensuring a high level of communication with all appropriate departments in regards to all guest special requests. Other tasks were; motivating team members to achieve monthly targets and driving revenue by up selling rooms. I was also a departmental Trainer, which involved duty manager shifts and manager duties in… Show more I started as a receptionist and worked my way up. Duties included general front desk, supervising front desk team, taking reservations & allocating rooms on a daily basis whilst ensuring a high level of communication with all appropriate departments in regards to all guest special requests. Other tasks were; motivating team members to achieve monthly targets and driving revenue by up selling rooms. I was also a departmental Trainer, which involved duty manager shifts and manager duties in their absence.

Student / Commis Chef / Chef De Partie

• Jun 2001 - Jun 2005

Throughout four years, I had the opportunity to be trained in all departments of the Kitchen. I started as a student and worked my way up to the position of Chef De Partie. Throughout four years, I had the opportunity to be trained in all departments of the Kitchen. I started as a student and worked my way up to the position of Chef De Partie.