Administrative Assistant

• May 2014 - Present

Logistics Coordinator

• Nov 2013 - May 2014

Dispatcher

• May 2013 - Aug 2013

Responsible for creating, implementing and streamlining the Dispatch process for over 60 drivers. Lead trainer for the “Hot Seat” live dispatch process. Central point of contact between drivers, customer service reps and management using various forms of electronic communication such as: two way radio, phone etc. Liaison between internal, external customer and drivers to resolve issues and manage the daily workflow. Responsible for running and verifying the accuracy of daily reports. Also organizing work for Operations and Route Supervisor. Show less

Customer Service Representative

• May 2011 - Apr 2013

Member of a Customer Service team handing over 40,000 customers in Vallejo and American Canyon for their garbage and recycling needs. Responsibilities included: resolution of customers issues and concerns – in person and on the phone, starting/stopping accounts, application of payments for all accounts, establishing commercial charge accounts for Debris Boxes and construction projects, data entry for all weight tags, and various other functions pertaining to customer service. Assisted Customer Service Manager and Operations Supervisor with Special Projects including the start up of the “Hot Seat” dispatch program instituted in July 2012. Developed and formatted a best practice for an “On line Dispatch Log” resulting in increased communication and up to the minute snap shots of the status of the operation. Show less

Quality Assurance Analyst

• Apr 2007 - Oct 2010

Scheduled meetings using OutlookPerformed Interviews3 years experience in customer service3 years experience in testing and deployment of software systemsKnowledge of Software Development LifecyclesKnowledge of QA Testing Methodology Experience in design, development and implementation of various testing documentationExperience in Defect Submittal, Reporting and Tracking Escalation LifecycleExperience in Black Box testingExperience in Manual testing of web-based and Client/Server applicationsDocument test cases, pre-conditions, input data and expected results for Functional and Regression Testing.Responsible for testing new applications and enhancements for our AS400 systemPerformed Database validation by querying the database using the AS400 UIPart of a cross company collaborative project team that discusses the overall objective of the project, enhancements and updatesSupport programmers and developers with solving issues found with the programsMaintain an accurate weekly status report of the progress for each project that is used by the group DirectorExcellent skills with Handheld devices and photo upload systemCreated reports on testing status and metrics and presented to project and the product management teamActively involved in walkthroughs and meetings with the development team to discuss related issues Show less

CSR, Billing Clerk, Title Clerk

• Jan 2004 - Apr 2007

Dealt with phone calls on a daily basisHelped potential buyers and sellers Performed Inventory on a daily basisManaged Incoming and Outgoing MailProcessed DMV paperwork daily Experience with Handheld and Pulse imaging upload systemLearned Dispatch

Recruiter

• Nov 2003 - Jan 2004

Reviewed applications Answered phone calls Performed Interviews Setup individuals with jobs Performed Reference Checks on all individuals Data Entry Filing/ Faxing Reviewed applications Answered phone calls Performed Interviews Setup individuals with jobs Performed Reference Checks on all individuals Data Entry Filing/ Faxing

Human Resources Clerk

• Mar 2003 - Nov 2003

Answered phones Worked closely with Payroll Responsible for Paycheck distribution Issued uniforms Data Entry Performed Inventory on the uniforms Reviewed applications Performed Interviews Answered phones Worked closely with Payroll Responsible for Paycheck distribution Issued uniforms Data Entry Performed Inventory on the uniforms Reviewed applications Performed Interviews