Experience

Ivybrook Academy

• United States
• Education Administration Programs
• 1 - 100 Employee

• Educator

  • Jan 2023 - Present

  • Implement daily lessons following the educational program. • Observe and evaluate each child's progress. • Support and ensure the safety and well-being of children under care and supervision. • Collaborate with colleagues to address teaching issues. • Ensures that appearance, cleanliness, and safe environment of the classroom are appropriately maintained, in accordance with cleaning and sanitizing guidelines • Implement daily lessons following the educational program. • Observe and evaluate each child's progress. • Support and ensure the safety and well-being of children under care and supervision. • Collaborate with colleagues to address teaching issues. • Ensures that appearance, cleanliness, and safe environment of the classroom are appropriately maintained, in accordance with cleaning and sanitizing guidelines



Bancaribe (Universal Bank)

• Caracas, Federal District, Venezuela

• Business Segment Specialist

  • Jan 2011 - Jun 2015

  • Simplified complex financial data and created easy-to-read MS Excel spreadsheets. • Developed internal campaigns to meet the objectives of placement of products and services to • small businesses. • Monitored the results of internal campaigns for product placement and performance indicators. • Simplified complex financial data and created easy-to-read MS Excel spreadsheets. • Developed internal campaigns to meet the objectives of placement of products and services to • small businesses. • Monitored the results of internal campaigns for product placement and performance indicators.



C.N.A de Seguros La previsora (Insurance company)

• Caracas, Federal District, Venezuela

• Marketing Executive / User Support Analyst / Web Consultant

  • Mar 2001 - Jul 2007

  • Administration and maintenance of the institutional Intranet. • Maintenance and optimization of the company's website and web services. • Design of organizational newsletters. • Elaboration of massive communications to internal clients. • Preparation of tutorials for the training of computer tools and applications of the organization. • Creation of internal mass emails about project progress, new systems, and recommendations for the efficient use of technology in the company. • Administrative support to insurance agents. • Monitored performance indicators. Show less



Atento

• Spain
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Supervisor (2nd Shift)

  • Oct 2005 - Jan 2006

  • Supervised 20 telephone operators of the customer service line (2nd Shift). • Maintenance and monitoring of quality standards in telephone service. • Gathering statistics for the follow-up of goals set, number of calls, time online, and effectiveness indicators. • Supervised 20 telephone operators of the customer service line (2nd Shift). • Maintenance and monitoring of quality standards in telephone service. • Gathering statistics for the follow-up of goals set, number of calls, time online, and effectiveness indicators.



Interbank (Universal Bank)

• Caracas, Federal District, Venezuela

• Financial Representative

  • Nov 1998 - Aug 2000

  • Answered customer inquiries regarding products and services. • Greeted customers and processed transactions. • Opened new consumer and business accounts, opened Certificates of Deposit, and submitted credit applications and travel checks. • Present recommendations for resolving inquiries and service requests. • Answered customer inquiries regarding products and services. • Greeted customers and processed transactions. • Opened new consumer and business accounts, opened Certificates of Deposit, and submitted credit applications and travel checks. • Present recommendations for resolving inquiries and service requests.