Experience

BAYSTATE ACADEMY CHARTER PUBLIC SCHOOL
• United States
• Medical Practices
• 1 - 100 Employee
• Offfice Manager

  • Jul 2016 - Present


Johana Arzola

• Notary Public

  • Jan 2004 - Sep 2019

• Spanish Interpreter

  • Nov 2011 - Jun 2014



City of Springfield, Massachusetts

• United States
• Government Administration
• 300 - 400 Employee

• Data Clerk

  • Oct 2013 - Jul 2016

  *Maintain PowerSchool technology and updated pupil information *Performs word processing typing and proof of letters, documents and memoranda *Welcomes students, visitors and parents in a professional manner *Responds to inquires and request for information in timely and professional manner *Organizes and maintains office files and equipment *Operates the copy and fax machines to duplicate various forms, bulletins and notices *Maintains a neat and orderly front office *Professional answers the telephone, take messages and direct telephone calls to the appropriate personnel. *Prepares a monthly school calendar for distribution to parents *Performs any other tasks directed by the Principal



Garden Park Management

• United States
• Higher Education
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2012 - Mar 2013

  Review and verify invoices and check requests. · Sort, code and match invoices. · Enter and upload invoices into system. · Prepare and perform check runs. · Monitor accounts to ensure payments are up to date. · Research and resolve invoice discrepancies and issues. · Maintain contactors and utilities files. · Prepare bank deposits. · Post rental payments. · Maintain, organized, and mailed out waitlist update. · Attended phone calls. · Used fax machines and copy machines. · Regular interaction with all the staff members including maintenance department. · Help Manager with special projects.



MassMutual Financial Group

• United States
• Investment Management

• Operation Support

  • Aug 2006 - Apr 2009

  · Agency Staff Security Roles & Access Project (for STP) · UPS Shipping for MassMutual Agents · Administration Special Projects and General Administrative Support· Assist in preparing information, presentations and status updates on projects and/or technology issues. · Agency Staff Security Roles & Access Project (for STP) · UPS Shipping for MassMutual Agents · Administration Special Projects and General Administrative Support· Assist in preparing information, presentations and status updates on projects and/or technology issues.



Balise Motor Sales (Auto Credit Express)

• Repossesion and Insurance Specialist

  • Sep 2005 - Aug 2006

  · Worked with external vendors to coordinate pick up of vehicles out for repossession or close repossession orders if payment is received · Educate customers regarding their account, interest accruals, late fees, credit reporting, charge off, payment options and account management options · Utilize on-line systems and other resources to perform skip trace work to establish contact with customer or vehicle location · Select and submit accounts for repossession review · Process customer payments via inter-company computer systems · Annotate accounts in company database to document interactions with the customer, vendors, etc. · Make/Take calls on post-repossession accounts to help customer reinstate/redeem vehicle · Work with other departments/associates where necessary to resolve customer issues · Participate in one on one meetings with Supervisor and department meetings · Report statistics and collection performance · Understand and adhere to company policies and procedures, including collection policies/laws · Perform above functions within department expectations/metrics. Verify that all customers had the required insurance coverage for their financed vehicles. Cover Receptionist and post EFT's payments.



Bel Mar Insurance Agency

• United States
• Insurance

• Customer Service Representative

  • Oct 2003 - Sep 2005

  Responsibilities include interaction with the client, preparation and maintenance of the policies. · Performed client data entry and processed claims. · Coordinated and followed-up with the insurance companies for renewal of policies and payments. · Explained and demonstrated the insurance policies to the clients and handled the enquiries. Responsibilities include interaction with the client, preparation and maintenance of the policies. · Performed client data entry and processed claims. · Coordinated and followed-up with the insurance companies for renewal of policies and payments. · Explained and demonstrated the insurance policies to the clients and handled the enquiries.