Experience

become

• Malaysia
• Wellness and Fitness Services
• 1 - 100 Employee

• Chief Operating Officer

  • Aug 2020 - Present

  Telehealth start-up offering dental services (invisible braces treatment) − Expanded company footprint from 1 to 5 countries − Pivoted business model from in-house service to partner clinic model − Designed and optimized the CRM (Customer Relationship Management): creation of pipelines and workflows for lead management, order management and claim management as well as the integration of external sources via Zapier − Managed suppliers, logistics partner and dental clinics − Led business development team and sales team − Increased booking rate by 48%, show rate by 57%, treatability by 23% and sales conversion rate by 41%



Gogoprint

• Thailand
• Printing Services
• 1 - 100 Employee

• Chief Executive Officer

  • Mar 2020 - Feb 2021

  Start-up e-commerce specialized in online printing B2B (Turnover USD5 millions)− Managed over 40+ employees across all departments− Managed COVID crisis: from -80% revenue to -40% and positive EBITDA

• Head of operations

  • Aug 2019 - Mar 2020

  Management of 4 departments: Procurement, Quoting, Warehouse, Logistics− Set up multiple SOP (Operations, Customer service, Sourcing, etc.)− Designed and developed from scratch all Operations dashboards− Onboarded suppliers and 3pl to increase margin and improve on-time deliveries



Lazada

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Regional Head of Transport Operations

  • Dec 2018 - Aug 2019

  ALIBABA GROUP - leading e-commerce platform in South East Asia− Drove logistics projects: claims automation, campaign preparation (11.11, etc.)− Implement processes in sortation centers, collect and return to sellers (failed delivery / damage) and customer deliveries− Defined logistics dashboards: backlog monitoring, trend and breach

• Regional Fulfilment Manager

  • May 2016 - Dec 2018

  − Drove the project of integrating Lazada operations within Alibaba: migration and deployment of Warehouse Management System, operations processes, layout and equipment for 2 Ecommerce platforms, Lazada and Daraz across 11 countries− Led product management on Alibaba WMS (BRD, tests, training, deployment)− Set up daily pickup process from merchants to Lazada warehouses in 6 countries− Built SOP and ensure compliance through warehouse audit and KPI monitoring



GlassesGroupGlobal

• Technology, Information and Internet
• 1 - 100 Employee

• Business Intelligence

  • Oct 2015 - Apr 2016

  Start-up E-commerce, leader du marché en ligne de ventes de lunettes en Asie du Sud-Est − Mettre en place la Business Intelligence (ETL, Data warehouse, Tableaux de bord de pilotage) − Optimiser les processus métiers (commande client, approvisionnement) Start-up E-commerce, leader du marché en ligne de ventes de lunettes en Asie du Sud-Est − Mettre en place la Business Intelligence (ETL, Data warehouse, Tableaux de bord de pilotage) − Optimiser les processus métiers (commande client, approvisionnement)



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Chef de projet MOA

  • Sep 2010 - Sep 2013

  Application de facturation Grands Comptes (6,000 utilisateurs, 480 K€ budget annuel) − Recueillir les besoins, définir les cahiers des charges et prioriser les évolutions − Rédiger les cahiers de recette et exécuter les cas de tests − Conduire le changement (formation, manuels utilisateurs, enquête, support niv. 3) Application de facturation Grands Comptes (6,000 utilisateurs, 480 K€ budget annuel) − Recueillir les besoins, définir les cahiers des charges et prioriser les évolutions − Rédiger les cahiers de recette et exécuter les cas de tests − Conduire le changement (formation, manuels utilisateurs, enquête, support niv. 3)



BNP Paribas

• France
• Banking
• 700 & Above Employee

• Chef de projet MOA junior

  • Sep 2009 - Sep 2010

  Refonte de l’application de gestion d’incidents sur les flux bancaires − Recueillir les besoins utilisateurs − Rédiger le cahier des charges et le cahier de recette Refonte de l’application de gestion d’incidents sur les flux bancaires − Recueillir les besoins utilisateurs − Rédiger le cahier des charges et le cahier de recette