Board Member

• Apr 2022 - Present

Board member

• May 2021 - Present

Leadership & Managerial Coaching

• Feb 2020 - Present

Bachelor in behavioural science - Psychology

• Aug 2020 - Jun 2022

Work and organizational psychology with focus on health-promoting leadership. Work and organizational psychology with focus on health-promoting leadership.

Bachelor in Business economics I ICF Business Coach I Board member Certification

• Sep 2018 - Feb 2020

Bachelor in Business economics Bachelor in Business economics

Head of Operations

• Aug 2017 - Sep 2018

Responsibility for the development and execution of the retail and wholesale operations for the biggest captive finance company in Sweden. Operations department engage 51 FTE in total and a budget of 4 million Euro. Employee satisfaction Three of four teams in Operations departement scored high above company average in terms of overall employee satisfaction. Measured by Great-Place-To-Work spring 2018. Customer satisfaction During 2017 - 2018 we reached all time high customer satisfaction several times. Show less

Co-founder and Board member

• Nov 2016 - Aug 2018

Financing, development and marketing of WhatsLocal - a tech start-up that facilitates efficient trading and sharing economics with your neighborhood. Overall goal Reducing resource waste through effecient local collaboration. Financing, development and marketing of WhatsLocal - a tech start-up that facilitates efficient trading and sharing economics with your neighborhood. Overall goal Reducing resource waste through effecient local collaboration.

Sales Office Manager

• Oct 2014 - May 2017

* 50% Raised team engagement (Michelin Moving forward together employe survey) * 25% Reduced short term sick leave * Increased Customer satisfaction * Increased Added Sales My part in the above results has been as head of the Danish and Norwegian customer service teams to lead the group based on our core values, with a clear focus on customer value as well as team engagement in both challenges and success. To reach increased customer satisfaction with the ever raising expectations of existing and potential customers we have worked with sensitivity, creativity and daring to challenge outmoded practices. Continously working towards increased customer value activities. Show less

Demand To Cash Process Data Manager (Financial flow)

• Jan 2011 - Sep 2014

Regular monitoring and follow up actions, as needed, for data process quality indicators (BI reporting) Implement actions and reporting to address anomalies within the financial data flow. Liaise with demand to cash departments to secure the compliance with internal control requirements. Propose and participate in process improvement actions (sequencing, organization, information system and data) with engineering. Validate the evolutions in order to guarantee the maintenance of the financial data quality. Show less

e-Commerce Manager

• May 2008 - Dec 2010

Manage and coordinate the e-services offered to our customers. Follow up and analyze key indicators set out and suggest corrective action plan if necessary. Provide customers with functional and technical training on e-services. Develop, distribute and animate e-business reporting for local business. Carry out, analyze customer surveys. Participate in the deployment of the e-business strategy and promotion of e-ervice applications and their use (technical, commercial and administrational aspects). Show less

Inside sales / Customer service (SPOC for the five largest Nordic Customers)

• Jan 2007 - May 2008

Manage the customer relationship on the phone. Fully prepare before making outbound customer calls (structured call objectives, answers to likely or potential questions) Fully prepare sales argumentation for outbound calls using the content of any current commercial actions. Act on all opportunities for additional sales, propose a solution in the event of non-availability (using multi-brand substitution policy). Where required plan deliveries with the customer and organize the best use of logistics resource. Based on the plan established with the sales force, carry out and monitor commercial actions on behalf of the sales force. Handle or ensure that claims are handled by the relevant department. Keep the customer informed. Show less

Coordinator

• Jan 2002 - Dec 2006

Coordinating the daily activities for 8 individuals with Asperger syndrome Providing support with appropriate aid/assistance to inspire and develop greater independence. Coordinating the daily activities for 8 individuals with Asperger syndrome Providing support with appropriate aid/assistance to inspire and develop greater independence.

Bartender and waiter

• Jan 2001 - Jan 2002

Bartender

• Mar 2000 - Dec 2000

Waiter

• Mar 1999 - Oct 1999