Head of Cloud Services

• Jul 2022 - Present

Head of Process and Tools

• Oct 2018 - Jul 2022

Manager of our Scandinavian process and tools team.

Head of Availability Services

• Jun 2017 - Jul 2022

Leading the Availability Management team where our focus is to deliver high availability in a agile and ever changing environment by creating flexible teams that are able to adapt and overcome ever changing challenges and demands by working closely with our partners.

Service Manager for Service Desk

• Sep 2016 - Jan 2018

Responsible for followup daily operations with our Vendor regarding service desk.

Problem Manager

• Sep 2013 - May 2017

Im my role as a Problem Manager I manage root cause identification and analysis, development and implementation of short and long term corrective action plans, and analysis of incident and problem trends to strengthen operational stability.

IT Service Manager / Change Manager

• Mar 2013 - Sep 2013

In my role as a Change Manager for a multinational customer it is my responsibility to make sure that we have a safe, secure and stable operational environment by following the change process and only implementing controlled changes to the environment.

IT Service Manager / Problem Manager

• Sep 2012 - Sep 2013

Im my role as a Problem Manager I manage root cause identification and analysis, development and implementation of short and long term corrective action plans, and analysis of incident and problem trends to strengthen operational stability.

ITSM / Incident Manager / Major Incident Manager

• Jan 2010 - Sep 2013

As a Major Incident Manager I was responsible for owning and driving the activities related to the Incident Management process in regards to Priority 1 and Priority 2 incidents. This includes ensuring that the following activities are performed in accordance with documented Incident Management process and to resolve the Incident and return processes back to BAU as rapidly as possible and driving all coordination activities to make that occur.I was also responsible that the appropriate Communications are sent to Senior Management keeping them advised of the Incident and of the Client Impact. This includes documenting/updating the incident record in the appropriate Incident tool.

Service desk manager.

• 2009 - 2009

As a Service Desk Manager for two multinational service desks it was my job to plan, direct, and coordinate resources to assist users with resolving problems related to their IT Infrastructure. This included interacting and consulting with clients to manage client satisfaction; implementation of desktop hardware and software; and, everyday service requests relating to PC, server, and network hardware and software. Through on-the-fly training and problem resolution in order to ensure that business process and quality standards were maintained.

Service controller

• 2009 - 2009

As a Service Controller for several multinational service desks it was my job to make sure we did not breach any SLA and to create Metrics, KPI and SLA reports for the customer and the account.

Product support engineer

• 2008 - 2008

Team Leader for a smaller team of 1st line engineers on a multinational service desk. It was also my job to deal with more technical issues and make sure all team members hade the information they needed and work with LEAN to improve the value we did deliver. Team Leader for a smaller team of 1st line engineers on a multinational service desk. It was also my job to deal with more technical issues and make sure all team members hade the information they needed and work with LEAN to improve the value we did deliver.

it operation engineer

• 2008 - 2008

In my job as a ITOE I was part of a team that handled the infrastructure for several small to medium size customers. We also gave support to end users. In my job as a ITOE I was part of a team that handled the infrastructure for several small to medium size customers. We also gave support to end users.

Customer Service Administrator

• Jan 2003 - Mar 2004

As a CSA for Radiotjänst i Kiruna I did request reassessment, financing plans, and gave support and information regarding public service for end users in Sweden. As a CSA for Radiotjänst i Kiruna I did request reassessment, financing plans, and gave support and information regarding public service for end users in Sweden.