Experience

Global Mentoring Solutions

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• MSP Compliance and Continuing Education Officer

  • Jun 2021 - Present

  Review mentor’s tickets for adherence to compliance and standard operating procedures, coaching technicians, developing the continuous education program, individual learning pathsDesign and document technical and call flow SOPs

• Level III Technician (VIP Clients)

  • Nov 2018 - Jun 2021

  VIP end user and server administration supportManaged Microsoft server applications ADFS, RDS, IIS and SQLAdminister Active Directory and network infrastructures including DNS and DHCPManage, coordinate and implement software patches and hot fixes on Linux/WindowsConfigured Windows and Linux systems in HyperV environmentsKnowledge of infrastructure automation tools – remote management systems built for MSPs, Connectwise, Keseya, NinjaRMM, DattoWindows/Linux systems administrationSupporting Microsoft Exchange on-premise, Azure and hybridOffice 365 administration and supporting environments including exchange and SharePoint onlineAdigy or MACs managementManage, coordinate and implement software patches and hot fixes on Linux/Windows

• Level II Technician

  • Oct 2017 - Nov 2018

  Phone and e-mail technical support for managed service provider (MSP) clientsAdminister Active Directory and network infrastructures including DNS and DHCPKnowledge of infrastructure automation tools – remote management systems built for MSPs, Connectwise, Keseya, NinjaRMM, DattoWindows/Linux systems administrationSupporting Microsoft Exchange on-premise, Azure and hybridOffice 365 administration and supporting environments including exchange and SharePoint online Adigy or MACs management



X-Power Computing Services

• Partner/Freelance Network & Systems Administrator

  • Oct 2017 - Present

  Providing managed IT solutions and hosted IT solutions for small to medium businesses…business planning, strategy, budget, customer service, sales, • Supporting Microsoft Exchange on-premise, Azure and hybrid• Manage Microsoft server applications ADFS, RDS, IIS and SQL• Build, administer and maintain Active Directory and network infrastructures including DNS and DHCP• Manage, coordinate and implement software patches and hot fixes on Linux/Windows• Windows client OS image building• Configuring Windows and Linux systems in HyperV environments• Simple scripting within remote management system to deploy new softwares using PowerShell• Knowledge of infrastructure automation tools – remote management systems built for MSPs, Connectwise, Keseya, NinjaRMM, Datto• Building and administering Windows/Linux/VMWare systems• Building and administering (including migrations) Office 365 and supporting environments including exchange and SharePoint online• SSO integration between O365 and SSO providers such as Duo and One Login• Email security with third party vendors and security best practices• Monitor system performance and capacity planning• Manage external digital certificate requests and external DNS provider• Investigate and resolve network and security incidents• Manage, coordinate and implement software patches and hot fixes on Linux/Windows• Working with third parties



Helix IT Inc.

• Canada
• Computer Networking Products
• 1 - 100 Employee

• IT Support Analyst

  • Jan 2017 - Oct 2018

  Network, Server and End User support Network, Server and End User support



YM INC.

• Retail
• 700 & Above Employee

• POS Senior Support Technician

  • Sep 2013 - Mar 2016

  Provided second level support for support staff team. Supported various POS softwares on Windows OS. Responsible for break/fix support of all store level technical needs for 300+ locations. Involved in training new support staff as well as ongoing training of new implementations within the department. Assisted other departments in deploying new solutions for software and hardware. Provided second level support for support staff team. Supported various POS softwares on Windows OS. Responsible for break/fix support of all store level technical needs for 300+ locations. Involved in training new support staff as well as ongoing training of new implementations within the department. Assisted other departments in deploying new solutions for software and hardware.



RedIron

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technician

  • Feb 2013 - Sep 2013

  Troubleshooting SAP POS systems and Networks for various retail stores across North America. Troubleshooting SAP POS systems and Networks for various retail stores across North America.



The Flying Monkeys Craft Brewery

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Production Manager

  • Dec 2007 - Oct 2010

  Managed a small group of workers in a very high energy workplace, meeting supply and demand requests daily. Brewed small batches of beer while maintaining previous brews throughout the fermenting process. Managed and coordinated production bottling line. Managed a small group of workers in a very high energy workplace, meeting supply and demand requests daily. Brewed small batches of beer while maintaining previous brews throughout the fermenting process. Managed and coordinated production bottling line.