Johan A. Hansen
Produkt- og udviklingsansvarlig at Flexfone - Erhvervstelefoni- Claim this Profile
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Danish Native or bilingual proficiency
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English Professional working proficiency
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German Elementary proficiency
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Spanish Elementary proficiency
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Bio
Danny Dario Winandy
I have had the pleasure of working with Johan during his time as en educational consultant at TDC. Johan has impeccable communication skills and superior insight in E2E-processes. He is a highly respected colleague who always aim to simplify and streamline processes with the customer as main priority. Johan is well structured and always keeps his deadlines. I highly recommend Johan as a colleague.
Michael Rønde
Johan og jeg har over en længere periode samarbejdet om træning af TDC ansatte i salg og service. Og det har på alle måder været både spændende og udviklende. Johan besidder en sjælden kombination af generalistens bredde og specialistens dybde. Johan har en skarp hukommelse, er nysgerrig, interesseret og er analytisk begavet krydret med stor medmenneskelig indsigt og humor. En kombination som jeg og ikke mindst et utal af kursister har nydt at opleve og ser frem til at opleve igen fremover.
Danny Dario Winandy
I have had the pleasure of working with Johan during his time as en educational consultant at TDC. Johan has impeccable communication skills and superior insight in E2E-processes. He is a highly respected colleague who always aim to simplify and streamline processes with the customer as main priority. Johan is well structured and always keeps his deadlines. I highly recommend Johan as a colleague.
Michael Rønde
Johan og jeg har over en længere periode samarbejdet om træning af TDC ansatte i salg og service. Og det har på alle måder været både spændende og udviklende. Johan besidder en sjælden kombination af generalistens bredde og specialistens dybde. Johan har en skarp hukommelse, er nysgerrig, interesseret og er analytisk begavet krydret med stor medmenneskelig indsigt og humor. En kombination som jeg og ikke mindst et utal af kursister har nydt at opleve og ser frem til at opleve igen fremover.
Danny Dario Winandy
I have had the pleasure of working with Johan during his time as en educational consultant at TDC. Johan has impeccable communication skills and superior insight in E2E-processes. He is a highly respected colleague who always aim to simplify and streamline processes with the customer as main priority. Johan is well structured and always keeps his deadlines. I highly recommend Johan as a colleague.
Michael Rønde
Johan og jeg har over en længere periode samarbejdet om træning af TDC ansatte i salg og service. Og det har på alle måder været både spændende og udviklende. Johan besidder en sjælden kombination af generalistens bredde og specialistens dybde. Johan har en skarp hukommelse, er nysgerrig, interesseret og er analytisk begavet krydret med stor medmenneskelig indsigt og humor. En kombination som jeg og ikke mindst et utal af kursister har nydt at opleve og ser frem til at opleve igen fremover.
Danny Dario Winandy
I have had the pleasure of working with Johan during his time as en educational consultant at TDC. Johan has impeccable communication skills and superior insight in E2E-processes. He is a highly respected colleague who always aim to simplify and streamline processes with the customer as main priority. Johan is well structured and always keeps his deadlines. I highly recommend Johan as a colleague.
Michael Rønde
Johan og jeg har over en længere periode samarbejdet om træning af TDC ansatte i salg og service. Og det har på alle måder været både spændende og udviklende. Johan besidder en sjælden kombination af generalistens bredde og specialistens dybde. Johan har en skarp hukommelse, er nysgerrig, interesseret og er analytisk begavet krydret med stor medmenneskelig indsigt og humor. En kombination som jeg og ikke mindst et utal af kursister har nydt at opleve og ser frem til at opleve igen fremover.
Experience
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Flexfone - Erhvervstelefoni
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Denmark
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Telecommunications
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1 - 100 Employee
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Produkt- og udviklingsansvarlig
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Sep 2020 - Present
Responsible for our 5 teams of software developers across our functions frontend, backend and telecommunications platform.Responsible for coordinating the development of our product across different customer, end user and dealer platforms. Cooperation and coordination with 3rd party developers of fx. our mobile apps.
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Produktansvarlig (Product Owner)
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Jan 2017 - Sep 2020
Responsible for coordinating the development of our product across different customer, end user and dealer platforms. Cooperation and coordination with 3rd party developers of fx. our mobile apps.
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YouSee
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Denmark
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Telecommunications
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700 & Above Employee
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Department Manager
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Sep 2016 - Dec 2016
Communication and Change Management team under YouSee Channels. The team consists of Process Consultants, Communication advisors and Project Leaders Communication and Change Management team under YouSee Channels. The team consists of Process Consultants, Communication advisors and Project Leaders
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TDC Group
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Denmark
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Telecommunications
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700 & Above Employee
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Department Manager
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Jan 2015 - Sep 2016
Department Manager in a Process Optimization team functioning across TDC covering Business and Consumer Customers through Call Centers, Retail and Back Office. App. 25-30 Employees
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Department Manager
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Nov 2013 - Dec 2014
Department Manager at Quality Management team with a focus on order management and primarily business customers
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Sales and Service Manager
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Oct 2011 - Oct 2013
Managing a team of employees working to improve customer experience. Doing so through direct customer handling, call backs and projects aimed at improving Net Promoter Score and customer satisfaction.
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Educational Consultant
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Oct 2009 - Sep 2011
I was responsible for the development of courses in technical skills, communication and sales as used in TDC Hotline.
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Performance Coach and educator
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Oct 2008 - Oct 2009
Educating new employees to be able to handle all skills at TDC Hotline. Communications, sales, computer support and systems knowledge in broadband, Voice over IP, TV over IP, e-mail and other value added services. Afterwards my job was on the job training. Primarily focused on performance coaching.
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Customer Consultant and Educator
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Mar 2007 - Sep 2008
My primary job was to answer customer calls to TDC Hotline. Multiskilled: Mobile, PSTN, broadband, voice over IP, TV over IP and different value added services. Part time I was educating new employees to be able to handle all skills at TDC Hotline. Communications, sales, and the skills I exerted myself.
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Customer Consultant
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Sep 2006 - Feb 2007
My job was to answer customer calls to TDC Hotline. Multiskilled: Mobile, PSTN, broadband, voice over IP, TV over IP and different value added services
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Education
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2009 - 2015
Aarhus Universitet
Master’s Degree, Information Technology -
2002 - 2006
Aarhus Universitet
BA, Information science and Political Theory and Philosophy -
1997 - 2000
Amtsgymnasiet Sønderborg
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