Experience

Euro Vision

• Belgium
• Retail

• General Manager

  • Oct 2020 - Present

  ● Manage Business Development, Human Resources, Strategy, Marketing, Process & Program Coordination, Sales & Customer Success teams, Graphics & Production teams, timelines, organizational programming, and networking.● Evaluate all prospective, new, and ongoing client activity to ensure success across the board.● Examine KPI’s to forecast goals and ensure meeting of quotas. ● Maintain company accounting, financial planning, A/R, billing, reporting for margin accountability, and PNL● Formulate and administers company policies pertaining to: hiring, training, onboarding, performance management review; set priorities, and delegate team tasks. ● Strategic planning initiatives, process improvement, and management



Urban Enterprises

• United States
• Advertising Services
• 1 - 100 Employee

• General Manager

  • May 2019 - Mar 2020

  ● Managed Sales, Program Coordination, and Marketing team’s tasks, pipelines, and planned timelines.● Kept up-to-date with all new and ongoing account activities.● Created, operationalized, and monitored KPI’s to gauge progress towards benchmark goals and quotas.● Responsible for monitoring KPI goals, margin accountability, and PNL● Led hiring, training, onboarding, and built handbooks and training manuals.● Authorized Runs of Show prior to each event to ensure proper planning.● Reviewed and analyzed monthly networking initiatives.

• Program Coordination Manager

  • Jun 2018 - May 2019

  ● Responsible for training, management, and support of Account Leads so as to ensure they exceed client and company expectations.● Organized, reviewed, and analyzed raw data to identify patterns and efficiently implement effective strategies.● Developed company-wide handbooks using systems singularly arranged and organized while working as an Account Lead.● Maintained fiscal discipline and strict program timelines which kept coordination teams on budget and consistently successful.

• Account Coordinator

  • Feb 2016 - Jan 2019

  ● Responsible for all duties of the Mall Marketing Assistant in addition to event coordination.● Functioned as project manager.● Conceptualized and presented proposals and operational timelines.● Procured and managed both suppliers and vendors.● Kept meticulous budget and invoicing documentation to accurately reconcile billing.● Coordinated distribution and event staffing.● Managed client social media channels to grow overall engagement and follower numbers.● Developed relationships with real-estate clients to triple farmer’s market event production.● Client industries included: Real Estate, Catering, Restaurant, Non-Profit, Events, etc.● Promoted to the head of the department as the Program Coordination Manager.

• Mall Marketing Assistant

  • Dec 2014 - Jan 2016

  ● Responsible for producing promotional programming for real-estate, mall, and shopping centers.● Fully coordinated promotional and coupon program material.● Worked directly with clients, their tenants, designers, printers, and distributors to produce a final product.● Updated and analyzed measurables of office building distributions and redemption trends.● Conceptualized and managed a farmer’s market series in its entirety.● Promoted to Account Lead.



Douglas J Aveda Institute

• United States
• Consumer Services
• 100 - 200 Employee

• Shift Leader, Guest Services

  • May 2012 - May 2014

  ● Trained to provide immaculate guest care while also leading and managing the team.● Aided guests, coworkers, and Institute students alike with product selection to best suit given needs.● Implemented and maintained retail schematics and corporately determined aesthetics of retail area.● Certified through Neill/Aveda in Face to Face; Reflexology; and basic Aveda aromaology.● Promoted to Shift Leader, adding responsibility of sales, service financing and banking. ● Trained to provide immaculate guest care while also leading and managing the team.● Aided guests, coworkers, and Institute students alike with product selection to best suit given needs.● Implemented and maintained retail schematics and corporately determined aesthetics of retail area.● Certified through Neill/Aveda in Face to Face; Reflexology; and basic Aveda aromaology.● Promoted to Shift Leader, adding responsibility of sales, service financing and banking.



Home-Grown Industries of Ga, Inc. dba Mellow Mushroom

• Restaurant Manager

  • Feb 2008 - Dec 2011

  ● Managed all restaurant activity - food preparation, restaurant sanitization, and upholding corporate standards and regulations.● Provided excellent service from beginning of dining experience to the end for each customer.● Planned and executed in-store events and promotions.● Forecasted and maintained inventory levels for all stores. ● Managed all restaurant activity - food preparation, restaurant sanitization, and upholding corporate standards and regulations.● Provided excellent service from beginning of dining experience to the end for each customer.● Planned and executed in-store events and promotions.● Forecasted and maintained inventory levels for all stores.