Chief Operating Officer

• Mar 2023 - Present

Key Responsibilities: Strategic Leadership: Collaborate with the CEO and senior leadership team to develop and execute AACI India's strategic plan, aligning it with the organization's mission and vision. Provide insights, data-driven recommendations, and innovative strategies to achieve operational goals. Operational Excellence: Oversee all aspects of AACI India's operations, including accreditation processes, quality assessments, and continual improvement initiatives. Implement… Show more Key Responsibilities: Strategic Leadership: Collaborate with the CEO and senior leadership team to develop and execute AACI India's strategic plan, aligning it with the organization's mission and vision. Provide insights, data-driven recommendations, and innovative strategies to achieve operational goals. Operational Excellence: Oversee all aspects of AACI India's operations, including accreditation processes, quality assessments, and continual improvement initiatives. Implement best practices, standard operating procedures (SOPs), and quality control measures to ensure exceptional service delivery. Business Development: Identify and pursue opportunities to expand AACI India's footprint within the healthcare accreditation industry. Cultivate and maintain relationships with healthcare organizations, industry stakeholders, and government bodies to drive business growth and enhance AACI India's market position. Financial Management: Oversee budgeting, financial planning, and resource allocation to ensure optimal utilization of resources. Monitor financial performance, identify cost-saving opportunities, and mitigate financial risks. Team Leadership and Development: Lead a diverse team of professionals, providing guidance, mentorship, and support to foster a culture of collaboration, innovation, and excellence. Identify talent gaps and develop strategies for talent acquisition and development. Quality Assurance: Ensure compliance with accreditation standards, regulations, and guidelines. Implement robust quality assurance mechanisms to maintain the highest standards of service delivery. Collaboration and Partnership: Collaborate with international counterparts, stakeholders, and affiliates within the healthcare accreditation network to share knowledge, best practices, and drive continuous improvement.

Consultant - Business Operations

• Jul 2022 - Mar 2023

Responsible for carrying out the Business Operations for AACI (American Accreditation Commission International) India - International Accreditation Standards for Healthcare Organizations India. (Remote & Onsite)

Business Partner - Operations & Strategy

• Oct 2023 - Present

Key Responsibilities: Strategic Planning: Develop and implement business strategies that align with the company's mission and vision, working closely with senior leadership to drive sustainable growth. Business Partnering: Collaborate with key business partners, both internally and externally, to identify opportunities for partnerships and alliances that support the company's strategic objectives. Operational Excellence: Oversee and enhance operational processes, optimizing… Show more Key Responsibilities: Strategic Planning: Develop and implement business strategies that align with the company's mission and vision, working closely with senior leadership to drive sustainable growth. Business Partnering: Collaborate with key business partners, both internally and externally, to identify opportunities for partnerships and alliances that support the company's strategic objectives. Operational Excellence: Oversee and enhance operational processes, optimizing efficiency, scalability, and performance to ensure the delivery of high-quality healthcare solutions. Performance Metrics: Develop, monitor, and report on key performance metrics to evaluate the effectiveness of business operations and strategic initiatives. Market Analysis: Conduct market research and analysis to identify emerging trends, competitive landscape, and growth opportunities. Project Management: Lead cross-functional teams to execute strategic projects, ensuring alignment with business goals and objectives. Financial Analysis: Collaborate with finance teams to analyze financial data, identify cost-saving opportunities, and allocate resources effectively. Communication: Foster effective communication and collaboration among teams and partners to drive alignment with strategic objectives. Show less Key Responsibilities: Strategic Planning: Develop and implement business strategies that align with the company's mission and vision, working closely with senior leadership to drive sustainable growth. Business Partnering: Collaborate with key business partners, both internally and externally, to identify opportunities for partnerships and alliances that support the company's strategic objectives. Operational Excellence: Oversee and enhance operational processes, optimizing… Show more Key Responsibilities: Strategic Planning: Develop and implement business strategies that align with the company's mission and vision, working closely with senior leadership to drive sustainable growth. Business Partnering: Collaborate with key business partners, both internally and externally, to identify opportunities for partnerships and alliances that support the company's strategic objectives. Operational Excellence: Oversee and enhance operational processes, optimizing efficiency, scalability, and performance to ensure the delivery of high-quality healthcare solutions. Performance Metrics: Develop, monitor, and report on key performance metrics to evaluate the effectiveness of business operations and strategic initiatives. Market Analysis: Conduct market research and analysis to identify emerging trends, competitive landscape, and growth opportunities. Project Management: Lead cross-functional teams to execute strategic projects, ensuring alignment with business goals and objectives. Financial Analysis: Collaborate with finance teams to analyze financial data, identify cost-saving opportunities, and allocate resources effectively. Communication: Foster effective communication and collaboration among teams and partners to drive alignment with strategic objectives. Show less

Business Partner - Operations & Strategy

• Oct 2023 - Present

Operations Manager

• Sep 2022 - Oct 2023

Directly reporting to the CEO, handling the company's operations- Finances, Profit & Losses, and Business Operations/ processes. Business Scope's Managed: 1. Consultancy & Clinical Audit Preparation 2. International Quality Accreditation 3. Healthcare Information Technology Solutions 4. Medical Training & Certification 5. Healthcare Resource Management 6. Ambulance Services Consultant

Healthcare Consultant - Abu Dhabi, UAE

• Mar 2022 - Oct 2022

Provide and assist the clients with the following regarding Hospital/ Health center commissioning in Abu Dhabi: • 90% Engineering Audit Preparation & Clearance • Planning & Preparation of TTF (Technical Task Force) with the strategy regarding business goals • IT Requisition & SLA regarding EMR/HMIS & Malaffi Integration • 100% Clinical Audit preparation & clearance • Business Intelligence- Data Analytics & Dashboard reporting • Clinical Manpower recruitment Provide and assist the clients with the following regarding Hospital/ Health center commissioning in Abu Dhabi: • 90% Engineering Audit Preparation & Clearance • Planning & Preparation of TTF (Technical Task Force) with the strategy regarding business goals • IT Requisition & SLA regarding EMR/HMIS & Malaffi Integration • 100% Clinical Audit preparation & clearance • Business Intelligence- Data Analytics & Dashboard reporting • Clinical Manpower recruitment

Operations Executive

• Feb 2022 - Mar 2022

Worked with a specialized Domain of “Women & Child” known as Burjeel Farha under VPS Healthcare. Accomplishment during the 1-month Tenure: • Preparedness & partial commissioning of Kypros Nicolaides Fetal Medicine and Therapy Center at Burjeel Medical City, MBZ, Abu Dhabi, UAE • Prepared the documents & strategy towards the centralizing of the women & child services under VPS Healthcare regarding:  Patient Transfers  Patient Referrals  Central Quality Management… Show more Worked with a specialized Domain of “Women & Child” known as Burjeel Farha under VPS Healthcare. Accomplishment during the 1-month Tenure: • Preparedness & partial commissioning of Kypros Nicolaides Fetal Medicine and Therapy Center at Burjeel Medical City, MBZ, Abu Dhabi, UAE • Prepared the documents & strategy towards the centralizing of the women & child services under VPS Healthcare regarding:  Patient Transfers  Patient Referrals  Central Quality Management  Physician & Employee Satisfaction action plans  Emergency Transfers (OBGYN/Pediatric/Neonates) Show less Worked with a specialized Domain of “Women & Child” known as Burjeel Farha under VPS Healthcare. Accomplishment during the 1-month Tenure: • Preparedness & partial commissioning of Kypros Nicolaides Fetal Medicine and Therapy Center at Burjeel Medical City, MBZ, Abu Dhabi, UAE • Prepared the documents & strategy towards the centralizing of the women & child services under VPS Healthcare regarding:  Patient Transfers  Patient Referrals  Central Quality Management… Show more Worked with a specialized Domain of “Women & Child” known as Burjeel Farha under VPS Healthcare. Accomplishment during the 1-month Tenure: • Preparedness & partial commissioning of Kypros Nicolaides Fetal Medicine and Therapy Center at Burjeel Medical City, MBZ, Abu Dhabi, UAE • Prepared the documents & strategy towards the centralizing of the women & child services under VPS Healthcare regarding:  Patient Transfers  Patient Referrals  Central Quality Management  Physician & Employee Satisfaction action plans  Emergency Transfers (OBGYN/Pediatric/Neonates) Show less

Operations Coordinator - Emergency Services

• Jan 2021 - Mar 2022

Reporting to & working with Director – Emergency Services (VPS Group), Achieving the business expansion of VPS Healthcare in the field of Emergency Services- Creating & Building capacity of the facilities for licensing into Emergency Department & Pre- Hospital Care including HEMS with Response Plus Medical (RPM) Till date, successful achievement of licensing for Burjeel Hospital (Najda Street, Abu Dhabi) & Burjeel Medical City (Mohammed Bin Zayed, Abu Dhabi) as Emergency Departments… Show more Reporting to & working with Director – Emergency Services (VPS Group), Achieving the business expansion of VPS Healthcare in the field of Emergency Services- Creating & Building capacity of the facilities for licensing into Emergency Department & Pre- Hospital Care including HEMS with Response Plus Medical (RPM) Till date, successful achievement of licensing for Burjeel Hospital (Najda Street, Abu Dhabi) & Burjeel Medical City (Mohammed Bin Zayed, Abu Dhabi) as Emergency Departments by Department of Health. α Core Skills & Experty Achieved:  P&L Management with Finance Auditing  Process Leaning & Six Sigma  Healthcare Revenue Cycle Management  C-Level Stakeholder Management  Data Analytics, Dash boarding & Visualization  Business Development 1. Strong orientation in Emergency Department Operations & Hospital finance (P&L) Management: Ongoing Participation & involvement in building up the scope area of Burjeel Emergency Services throughout the Abu Dhabi Emirate, ED infrastructure design, Urgent care to ED process re-engineering & Referral Management. • Turnaround management and reorganization: STEMI/STROKE/Trauma Cases according to the DoH (Department of Health, Abu Dhabi, UAE) Operating Guidelines. • OP to IP Conversion (ESI & clinical Documentation) proposing definitive DRG’s. 2. Respecting & leveraging human capital: Continuously Motivating & guiding the Team in an order to help them reach their career goals within respect to the organization goals. 3. Strategy, Projects and Business development: Managing & processing contractual agreement with corporate, National Ambulance Service (999-AD Police) & Response Plus Medical (RPM), in an order to increase scope of passive income sources into the Hospitals & facilities under VPS Group Show less Reporting to & working with Director – Emergency Services (VPS Group), Achieving the business expansion of VPS Healthcare in the field of Emergency Services- Creating & Building capacity of the facilities for licensing into Emergency Department & Pre- Hospital Care including HEMS with Response Plus Medical (RPM) Till date, successful achievement of licensing for Burjeel Hospital (Najda Street, Abu Dhabi) & Burjeel Medical City (Mohammed Bin Zayed, Abu Dhabi) as Emergency Departments… Show more Reporting to & working with Director – Emergency Services (VPS Group), Achieving the business expansion of VPS Healthcare in the field of Emergency Services- Creating & Building capacity of the facilities for licensing into Emergency Department & Pre- Hospital Care including HEMS with Response Plus Medical (RPM) Till date, successful achievement of licensing for Burjeel Hospital (Najda Street, Abu Dhabi) & Burjeel Medical City (Mohammed Bin Zayed, Abu Dhabi) as Emergency Departments by Department of Health. α Core Skills & Experty Achieved:  P&L Management with Finance Auditing  Process Leaning & Six Sigma  Healthcare Revenue Cycle Management  C-Level Stakeholder Management  Data Analytics, Dash boarding & Visualization  Business Development 1. Strong orientation in Emergency Department Operations & Hospital finance (P&L) Management: Ongoing Participation & involvement in building up the scope area of Burjeel Emergency Services throughout the Abu Dhabi Emirate, ED infrastructure design, Urgent care to ED process re-engineering & Referral Management. • Turnaround management and reorganization: STEMI/STROKE/Trauma Cases according to the DoH (Department of Health, Abu Dhabi, UAE) Operating Guidelines. • OP to IP Conversion (ESI & clinical Documentation) proposing definitive DRG’s. 2. Respecting & leveraging human capital: Continuously Motivating & guiding the Team in an order to help them reach their career goals within respect to the organization goals. 3. Strategy, Projects and Business development: Managing & processing contractual agreement with corporate, National Ambulance Service (999-AD Police) & Response Plus Medical (RPM), in an order to increase scope of passive income sources into the Hospitals & facilities under VPS Group Show less

Operations Coordinator - Emergency Services

• Feb 2020 - Feb 2022

• Emergency Service License Accreditation: Re-engineered the processes, Infra-structure & leaning of emergency services, ultimately resulting into the conversion of License from Urgent Care to Emergency Department accreditation by Department of Health, Abu Dhabi, UAE. • Revenue Cycle Enhancement – Claims Care: Tweaked & enhanced the clinical documentation, resulting into low CT/MRI/US rejection & higher billing for E&M & DRG’s for OP to IP. • Corporate Business Agreement-… Show more • Emergency Service License Accreditation: Re-engineered the processes, Infra-structure & leaning of emergency services, ultimately resulting into the conversion of License from Urgent Care to Emergency Department accreditation by Department of Health, Abu Dhabi, UAE. • Revenue Cycle Enhancement – Claims Care: Tweaked & enhanced the clinical documentation, resulting into low CT/MRI/US rejection & higher billing for E&M & DRG’s for OP to IP. • Corporate Business Agreement- Maintained & regulated the contractual agreement with National Ambulance Service - 999-Abu Dhabi Police Ambulance. • Prepared proposal with Medical Director for Designating the Hospital as STEMI Center from Department of Health, UAE. • Worked over projects for Patient Engagement Activities & Reducing Waiting time - TAT for ER services. • Leaning & Stream Lining -  Administrative Process Flow  Walk-In Emergency Cases Process Flow  Cardiac Emergency Cases Process Flow  Walk-In & Ambulance Pediatric Process Flow  Billing Protocol for EMS Show less • Emergency Service License Accreditation: Re-engineered the processes, Infra-structure & leaning of emergency services, ultimately resulting into the conversion of License from Urgent Care to Emergency Department accreditation by Department of Health, Abu Dhabi, UAE. • Revenue Cycle Enhancement – Claims Care: Tweaked & enhanced the clinical documentation, resulting into low CT/MRI/US rejection & higher billing for E&M & DRG’s for OP to IP. • Corporate Business Agreement-… Show more • Emergency Service License Accreditation: Re-engineered the processes, Infra-structure & leaning of emergency services, ultimately resulting into the conversion of License from Urgent Care to Emergency Department accreditation by Department of Health, Abu Dhabi, UAE. • Revenue Cycle Enhancement – Claims Care: Tweaked & enhanced the clinical documentation, resulting into low CT/MRI/US rejection & higher billing for E&M & DRG’s for OP to IP. • Corporate Business Agreement- Maintained & regulated the contractual agreement with National Ambulance Service - 999-Abu Dhabi Police Ambulance. • Prepared proposal with Medical Director for Designating the Hospital as STEMI Center from Department of Health, UAE. • Worked over projects for Patient Engagement Activities & Reducing Waiting time - TAT for ER services. • Leaning & Stream Lining -  Administrative Process Flow  Walk-In Emergency Cases Process Flow  Cardiac Emergency Cases Process Flow  Walk-In & Ambulance Pediatric Process Flow  Billing Protocol for EMS Show less

Participant at Disease Prediction Project

• Jul 2019 - Dec 2019

This project, running through the end of 2019, uses Lumenogic's Prescience prediction platform to gather collective intelligence from public health experts and expert predictors about the outcomes of potentially significant public health events. This project, running through the end of 2019, uses Lumenogic's Prescience prediction platform to gather collective intelligence from public health experts and expert predictors about the outcomes of potentially significant public health events.

Fellowship - NQAS Project

• Apr 2019 - May 2019

Fellowship as summer trainee at Punjab Health System Corporation - Department of Health & Family Welfare, Ministry of health, Punjab. To rule about SC, PHC, CHC & District Hospital functioning gaps and ammendement of national programmes Fellowship as summer trainee at Punjab Health System Corporation - Department of Health & Family Welfare, Ministry of health, Punjab. To rule about SC, PHC, CHC & District Hospital functioning gaps and ammendement of national programmes

Nurse Intern - OT/ICU/CCU

• Sep 2017 - May 2018

Internship experienced apart from trainee at Fortis Hospital Mohali, Phase-8 , SAS Nagar, Mohali Internship experienced apart from trainee at Fortis Hospital Mohali, Phase-8 , SAS Nagar, Mohali

Nurse Intern - OBGYN

• Mar 2018 - Apr 2018

Work as "Obstetrics and Gynecology Nurse" Trainee at Mata Kaushalya Govt. Hospital, Patiala for two months, learned about Maternal & Child Health and their promotion with conduction of deliveries Work as "Obstetrics and Gynecology Nurse" Trainee at Mata Kaushalya Govt. Hospital, Patiala for two months, learned about Maternal & Child Health and their promotion with conduction of deliveries

Mental Health Worker

• Oct 2017 - Nov 2017

For the understanding of situation of Mental Health in India. Worked as "Mental Health Nurse cum Worker" in Prabh Aasra - Home for destitutes and mentally ill person For the understanding of situation of Mental Health in India. Worked as "Mental Health Nurse cum Worker" in Prabh Aasra - Home for destitutes and mentally ill person

Mental Health Nursing

• May 2017 - Jun 2017

Worked as "Mental Health Nurse" trainee at IHBAS, Delhi Worked as "Mental Health Nurse" trainee at IHBAS, Delhi

Vice President-Student Nurses Association

• Aug 2015 - Aug 2016

In the year of 2015 I stood up for the election of SNA - Vice president and "WON" it, becoming Vice President of Student Nursing Association at Chitkara College of Nursing, Rajpura (Punjab) for the session of 2015-2016, Through out the session I organized events including - Sports Day, Teachers Day, Children's Day, Word Tobacco Day & Nursing Week etc. with the team work of selected organizers, secretary and treasurer In the year of 2015 I stood up for the election of SNA - Vice president and "WON" it, becoming Vice President of Student Nursing Association at Chitkara College of Nursing, Rajpura (Punjab) for the session of 2015-2016, Through out the session I organized events including - Sports Day, Teachers Day, Children's Day, Word Tobacco Day & Nursing Week etc. with the team work of selected organizers, secretary and treasurer

Volunteer- Swach Bharat Abhiyaan

• Oct 2014 - 2015