Team Lead

• Oct 2023 - Present

Sr. Team Lead/Team Manager

• Jun 2021 - Oct 2023

- Retail account. Provide support to customers via emails, chats, and phone- Oversee and assign daily/monthly schedules and tasks, establish procedures, and provide instruction to all team leads.- Conduct reviews of completed tasks with team members.- Perform daily assessments of the work area to ensure safety, quality, and productivity goals can be met.- Carry out HR tasks such as scheduling, tracking attendance, counseling team members, and conducting interviews for hiring processes.- Maintain communication among team members, the Operation Manager, and the client.- Collaborate with the Operation Manager to identify and implement strategies to achieve organizational goals and enhance team members' skills.- Supervise regular reporting, promotional development, and process updates.- Provide training for new hires and coordinate with members of the Quality team.- Conduct monthly staffing planning. Show less

Project Manager

• Mar 2023 - May 2023

As a project manager, my role is to plan, execute, and close projects within specific timelines and budget constraints. I will communicate with stakeholders, manage risks, resources, and monitor progress to ensure successful project completion.

Customer Service Specialist

• Sep 2020 - Apr 2021

Assist customers with their Domain, Email, & Website hosting Assist customers with their Domain, Email, & Website hosting

Technical Support Specialist

• Sep 2019 - Jul 2020

Work as a technical agent under Blink Account via email and phone. Responsible for providing step-by-step troubleshooting to the customers. Walkthrough customers on how to set up their Blink security cameras on their premises. Work as a technical agent under Blink Account via email and phone. Responsible for providing step-by-step troubleshooting to the customers. Walkthrough customers on how to set up their Blink security cameras on their premises.

Travel Agent

• Mar 2017 - Jun 2019

Work as a travel agent working for UNITED AIRLINES. Market transportation and lodging to individuals and groups booking excursions. Offers travel location recommendations, create itineraries, and collect payments. Assist customers via calls Work as a travel agent working for UNITED AIRLINES. Market transportation and lodging to individuals and groups booking excursions. Offers travel location recommendations, create itineraries, and collect payments. Assist customers via calls

Studio Production Assistant

• Aug 2016 - Jan 2017

Coordinating with Directors and Producers for every project. Assist Talent Manager with their team. Assigning studio crew members to their assigned teams. Create daily reporting and to be submitted to the CEO/owner of Bigfoot Studios. Coordinating with Directors and Producers for every project. Assist Talent Manager with their team. Assigning studio crew members to their assigned teams. Create daily reporting and to be submitted to the CEO/owner of Bigfoot Studios.

Back Office Employee

• Sep 2015 - Feb 2016

Connected to Wipro Cebu. as a contractual for Best Buy account as general back-office support. Assist customers via emails and 20% percent calls from different departments and some customers Connected to Wipro Cebu. as a contractual for Best Buy account as general back-office support. Assist customers via emails and 20% percent calls from different departments and some customers

Customer Service Representative (Voice)

• Apr 2014 - Dec 2014

Account (Sprint) Assist customer with their queries, billings, and technical issue with their phone lines. Account (Sprint) Assist customer with their queries, billings, and technical issue with their phone lines.