Experience

Tewksbury Police Dept

• Law Enforcement
• 1 - 100 Employee

• Dispatcher

  • Apr 2017 - Present

  - Assisted callers through stressful situations by providing them with information on how to handle their situation- Understand the intensity of the call and use dispatch system simultaneously to inform concerned authorities- Dispatched authorities such as police or fire and provide them with information on emergency- Operated radios, telephones, computers, teletype, and related communications tools- Kept detailed records of officer location and status.- Efficient in the utilization of CAD, mapping systems and integrated 911 systems.



Self Employed

• Real Estate
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2012 - Present

  - Website, blog and social platform (social search) optimization, aimed at improving search results via SEO.- Website content optimization and stimulation, improvements within the website structure: functionality, usability, navigation by users. - Monitors online media, information sources and social channels.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Floor Team Lead

  • Sep 2012 - Apr 2016

  - Drive sales by overseeing sales floor operations for multiple departments- Manage the guest service and merchandising of two to three departments with sales ranging from 15-20% of the store- Provide training, feedback and follow up on merchandising skills for sales floor team members- Recruit, select develop and retail talented team members- Assess and select top talent at the hourly team member level - Actively participate in the performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviewsLocated in Chicago, IL from Sept 2012 to March 2014 (Sales Floor Team Lead)Located in Wilmington, MA from April 2014 to April 2016 (Sales Floor and Flow Team Lead)

• Guest Service Team Lead

  • Aug 2010 - Sep 2012

  - Trained team members on how to deliver fast and friendly service to every guest.- Eliminated guest wait by being active and visible at the front end while also resolving problems at all service areas throughout the store.- Lead cashiers to speed and service excellence by setting high standards.- Actively participated in performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering performance reviews.- Ensured maximum work center efficiency by scheduling and delegating responsibilities to team members.



Twenty Something Bloggers

• Online Audio and Video Media

• Community Manager

  • Jan 2013 - Jul 2015

  - Community engagement with over 20,000 members through all 20 Something Bloggers (20SB) social media channels, including but not limited to: Twitter, Facebook, LinkedIn, Vimeo and Flickr. - Acting as a voice of the community, informing them of community updates, and helping to make guidelines and social contracts understood via social media channels.- Bringing members up-to-date news and relevant information outside of community, in regards to social media, blogging, meetups, promotions and more. - Responsibility of new member approval while within community guidelines. Acting as welcome committee for approved new members.



North Ridge Church, Inc.

• United States
• Civic and Social Organizations

• Media Lead

  • Jan 2012 - Sep 2012

  - Recommended and deployed industry leading multimedia and video presentation software for main church service.- Ran all aspects of main church service video presentation, including developing content based on - Pastors message, creating design templates, formatting presentations and preparing video content for presentation.- Developed video based promotional material for upcoming events, pre-service announcements, web-site content, and others as needed.- Edited video/audio files of recorded services and prepare for podcast distribution.- Created all promotional graphics for web-site.



Boys & Girls Club of Greater Derry

• United States

• Program Instructor

  • Jun 2004 - Aug 2010

  - Full responsibility for new member orientations, including preparation of ‘welcome presentation’.- Direct interaction with all levels of staff at the club, including members of the board of directors.- Office administration responsibilities, including answering phones and collection of member payments.- Run daily activities for middle school students.- Responsible for maintenance on 35+ club computers, including keeping software current.- Run a web tech program for middle school students, teaching the basics of web page design.- Continual increase in level of responsibilities since starting as junior staff member.