Experience

Exodus Net Communications

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-Founder

  • Nov 2021 - Present

  Passionate Founder of Exodus Net MSP, dedicated to revolutionizing the IT landscape. With a relentless commitment to security and innovation, we empower businesses to thrive through tailored Managed Services. Join us in reshaping the future of technology, one client success story at a time. #Founder #ITInnovation #ManagedServices Passionate Founder of Exodus Net MSP, dedicated to revolutionizing the IT landscape. With a relentless commitment to security and innovation, we empower businesses to thrive through tailored Managed Services. Join us in reshaping the future of technology, one client success story at a time. #Founder #ITInnovation #ManagedServices



Experis

• United States
• Staffing and Recruiting

• Microsoft 365 Cloud Engineer

  • Feb 2022 - Feb 2023

  My journey as an Azure 365 Cloud Engineer at Experis was a pivotal step in my career. While working with Experis, I honed my skills in designing and managing cloud solutions, particularly in the Azure and Microsoft 365 environment. This experience ignited a passion for leveraging technology to empower businesses, especially in the healthcare IT sector. Inspired by my work and driven by the desire to make a broader impact, I embarked on a new venture by starting my own Managed Service… Show more My journey as an Azure 365 Cloud Engineer at Experis was a pivotal step in my career. While working with Experis, I honed my skills in designing and managing cloud solutions, particularly in the Azure and Microsoft 365 environment. This experience ignited a passion for leveraging technology to empower businesses, especially in the healthcare IT sector. Inspired by my work and driven by the desire to make a broader impact, I embarked on a new venture by starting my own Managed Service Provider (MSP) business. Collaborating closely with Microsoft through a strategic partnership, I now offer specialized IT solutions to healthcare organizations. My goal is to help them navigate the complex landscape of technology, harnessing the power of Azure and Microsoft 365 to streamline operations, enhance security, and ultimately achieve their business objectives. This transition reflects my commitment to driving innovation and supporting businesses in their pursuit of excellence within the healthcare IT domain. Show less My journey as an Azure 365 Cloud Engineer at Experis was a pivotal step in my career. While working with Experis, I honed my skills in designing and managing cloud solutions, particularly in the Azure and Microsoft 365 environment. This experience ignited a passion for leveraging technology to empower businesses, especially in the healthcare IT sector. Inspired by my work and driven by the desire to make a broader impact, I embarked on a new venture by starting my own Managed Service… Show more My journey as an Azure 365 Cloud Engineer at Experis was a pivotal step in my career. While working with Experis, I honed my skills in designing and managing cloud solutions, particularly in the Azure and Microsoft 365 environment. This experience ignited a passion for leveraging technology to empower businesses, especially in the healthcare IT sector. Inspired by my work and driven by the desire to make a broader impact, I embarked on a new venture by starting my own Managed Service Provider (MSP) business. Collaborating closely with Microsoft through a strategic partnership, I now offer specialized IT solutions to healthcare organizations. My goal is to help them navigate the complex landscape of technology, harnessing the power of Azure and Microsoft 365 to streamline operations, enhance security, and ultimately achieve their business objectives. This transition reflects my commitment to driving innovation and supporting businesses in their pursuit of excellence within the healthcare IT domain. Show less



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Security Sales Specialist

  • Nov 2021 - Feb 2022

  robust online security solutions. Leveraging my expertise in cybersecurity products and my consultative sales approach, I helped clients safeguard their digital assets and enhance their online trust. Through effective communication and a commitment to addressing individual security needs, I contributed to driving business growth and reinforcing GoDaddy's reputation as a trusted provider of online security services. robust online security solutions. Leveraging my expertise in cybersecurity products and my consultative sales approach, I helped clients safeguard their digital assets and enhance their online trust. Through effective communication and a commitment to addressing individual security needs, I contributed to driving business growth and reinforcing GoDaddy's reputation as a trusted provider of online security services.



athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Support Analyst

  • Aug 2021 - Nov 2021

  As a Support Analyst at Athena Health, I delivered efficient technical assistance to clients, ensuring seamless utilization of healthcare software solutions. Leveraging my expertise in software troubleshooting and customer service, I played a pivotal role in enhancing user experience and optimizing healthcare operations. As a Support Analyst at Athena Health, I delivered efficient technical assistance to clients, ensuring seamless utilization of healthcare software solutions. Leveraging my expertise in software troubleshooting and customer service, I played a pivotal role in enhancing user experience and optimizing healthcare operations.



Redbox Entertainment Inc.

• United States
• Entertainment Providers
• 700 & Above Employee

• Machine Technician

  • Apr 2016 - Oct 2016

  As a Machine Technician at Redbox, I adeptly maintained and serviced cutting-edge automated kiosk systems. I ensured seamless operation and availability of DVDs, Blu-rays, and video games, contributing to an exceptional customer experience. My technical skills and attention to detail played a pivotal role in upholding Redbox's reputation for convenience and reliability. As a Machine Technician at Redbox, I adeptly maintained and serviced cutting-edge automated kiosk systems. I ensured seamless operation and availability of DVDs, Blu-rays, and video games, contributing to an exceptional customer experience. My technical skills and attention to detail played a pivotal role in upholding Redbox's reputation for convenience and reliability.



Sprint

• Non-profit Organizations

• Tier III Technical Support

  • Sep 2013 - Sep 2015

  As a Tier III Technical Support professional at Sprint Corporation, I provided advanced technical assistance and innovative solutions to address complex issues faced by customers. Leveraging my expertise in telecommunications, problem-solving skills, and commitment to customer satisfaction, I played a crucial role in resolving intricate technical challenges and enhancing the overall customer experience. Key Responsibilities: Complex Issue Resolution: Led the resolution of… Show more As a Tier III Technical Support professional at Sprint Corporation, I provided advanced technical assistance and innovative solutions to address complex issues faced by customers. Leveraging my expertise in telecommunications, problem-solving skills, and commitment to customer satisfaction, I played a crucial role in resolving intricate technical challenges and enhancing the overall customer experience. Key Responsibilities: Complex Issue Resolution: Led the resolution of escalated technical issues that required specialized knowledge and in-depth troubleshooting. Collaborated with Tier II teams and cross-functional departments to identify root causes and implement effective solutions in a timely manner. Technical Expertise: Demonstrated a profound understanding of Sprint's telecommunications products and services, including mobile devices, wireless plans, and data connectivity solutions. Utilized this knowledge to diagnose intricate technical problems and guide customers through complex troubleshooting processes. Customer-Focused Communication: Engaged with customers in a professional and empathetic manner, ensuring clear and concise communication while explaining technical concepts. Tailored communication to suit varying levels of technical proficiency, fostering a positive customer experience. Innovative Problem Solving: Employed innovative approaches to tackle novel technical challenges, using critical thinking and analytical skills to devise unique solutions. Collaborated with colleagues to brainstorm ideas and implement best practices for issue resolution. Continuous Improvement: Proactively identified trends and patterns in technical issues, contributing to the development of enhanced troubleshooting procedures and knowledge base articles. Shared insights with team members to elevate overall technical support effectiveness. Show less As a Tier III Technical Support professional at Sprint Corporation, I provided advanced technical assistance and innovative solutions to address complex issues faced by customers. Leveraging my expertise in telecommunications, problem-solving skills, and commitment to customer satisfaction, I played a crucial role in resolving intricate technical challenges and enhancing the overall customer experience. Key Responsibilities: Complex Issue Resolution: Led the resolution of… Show more As a Tier III Technical Support professional at Sprint Corporation, I provided advanced technical assistance and innovative solutions to address complex issues faced by customers. Leveraging my expertise in telecommunications, problem-solving skills, and commitment to customer satisfaction, I played a crucial role in resolving intricate technical challenges and enhancing the overall customer experience. Key Responsibilities: Complex Issue Resolution: Led the resolution of escalated technical issues that required specialized knowledge and in-depth troubleshooting. Collaborated with Tier II teams and cross-functional departments to identify root causes and implement effective solutions in a timely manner. Technical Expertise: Demonstrated a profound understanding of Sprint's telecommunications products and services, including mobile devices, wireless plans, and data connectivity solutions. Utilized this knowledge to diagnose intricate technical problems and guide customers through complex troubleshooting processes. Customer-Focused Communication: Engaged with customers in a professional and empathetic manner, ensuring clear and concise communication while explaining technical concepts. Tailored communication to suit varying levels of technical proficiency, fostering a positive customer experience. Innovative Problem Solving: Employed innovative approaches to tackle novel technical challenges, using critical thinking and analytical skills to devise unique solutions. Collaborated with colleagues to brainstorm ideas and implement best practices for issue resolution. Continuous Improvement: Proactively identified trends and patterns in technical issues, contributing to the development of enhanced troubleshooting procedures and knowledge base articles. Shared insights with team members to elevate overall technical support effectiveness. Show less



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Information Technology Specialist

  • May 2010 - Jul 2013

  As a Tech Support Specialist at Regions Bank, I provided expert assistance to online banking customers, ensuring seamless digital experiences and resolving technical issues promptly. Additionally, I leveraged my strong communication and sales skills to promote and cross-sell banking products, enhancing customer relationships and driving business growth. As a Tech Support Specialist at Regions Bank, I provided expert assistance to online banking customers, ensuring seamless digital experiences and resolving technical issues promptly. Additionally, I leveraged my strong communication and sales skills to promote and cross-sell banking products, enhancing customer relationships and driving business growth.



Marketing FX, Inc.

• Advertising Services
• 1 - 100 Employee

• Door to Door Salesperson

  • Aug 2009 - Sep 2010

  As a dedicated and results-driven Door-to-Door Sales Representative for AT&T Business Services, I successfully promoted and sold an extensive range of advanced communication solutions, including business telephone services, mobile services, and high-speed internet, to commercial clients. Leveraging my exceptional interpersonal and persuasive skills, I consistently achieved sales targets and contributed to the growth and reputation of AT&T's business division. Key… Show more As a dedicated and results-driven Door-to-Door Sales Representative for AT&T Business Services, I successfully promoted and sold an extensive range of advanced communication solutions, including business telephone services, mobile services, and high-speed internet, to commercial clients. Leveraging my exceptional interpersonal and persuasive skills, I consistently achieved sales targets and contributed to the growth and reputation of AT&T's business division. Key Accomplishments: Expert Sales Performance: Demonstrated a track record of consistently surpassing monthly sales quotas by effectively articulating the value propositions of AT&T's business communication services to potential clients. Secured numerous high-value contracts, resulting in revenue growth for the company. Comprehensive Product Knowledge: Developed a deep understanding of AT&T's diverse product offerings, including cutting-edge business telephone systems, mobile plans tailored to business needs, and reliable high-speed internet solutions. Expertly communicated the features, benefits, and advantages of each service, fostering client trust and satisfaction. Strategic Relationship Building: Cultivated strong and enduring relationships with a diverse portfolio of clients across various industries. Built rapport through active listening, understanding their unique communication requirements, and customizing solutions that met their business objectives. Effective Communication: Crafted compelling and persuasive sales presentations that effectively highlighted the competitive advantages of AT&T's services. Tailored communication styles to resonate with various decision-makers, from C-level executives to IT managers, ensuring successful engagement at all levels. Show less As a dedicated and results-driven Door-to-Door Sales Representative for AT&T Business Services, I successfully promoted and sold an extensive range of advanced communication solutions, including business telephone services, mobile services, and high-speed internet, to commercial clients. Leveraging my exceptional interpersonal and persuasive skills, I consistently achieved sales targets and contributed to the growth and reputation of AT&T's business division. Key… Show more As a dedicated and results-driven Door-to-Door Sales Representative for AT&T Business Services, I successfully promoted and sold an extensive range of advanced communication solutions, including business telephone services, mobile services, and high-speed internet, to commercial clients. Leveraging my exceptional interpersonal and persuasive skills, I consistently achieved sales targets and contributed to the growth and reputation of AT&T's business division. Key Accomplishments: Expert Sales Performance: Demonstrated a track record of consistently surpassing monthly sales quotas by effectively articulating the value propositions of AT&T's business communication services to potential clients. Secured numerous high-value contracts, resulting in revenue growth for the company. Comprehensive Product Knowledge: Developed a deep understanding of AT&T's diverse product offerings, including cutting-edge business telephone systems, mobile plans tailored to business needs, and reliable high-speed internet solutions. Expertly communicated the features, benefits, and advantages of each service, fostering client trust and satisfaction. Strategic Relationship Building: Cultivated strong and enduring relationships with a diverse portfolio of clients across various industries. Built rapport through active listening, understanding their unique communication requirements, and customizing solutions that met their business objectives. Effective Communication: Crafted compelling and persuasive sales presentations that effectively highlighted the competitive advantages of AT&T's services. Tailored communication styles to resonate with various decision-makers, from C-level executives to IT managers, ensuring successful engagement at all levels. Show less



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Sales Representative

  • Jul 2008 - Aug 2010

  As a Sales Representative at RadioShack, I passionately engaged with customers, offering expert guidance on a diverse range of electronics and technology products. Leveraging my product knowledge and exceptional communication skills, I successfully matched customers with the right solutions, consistently delivering an outstanding shopping experience. As a Sales Representative at RadioShack, I passionately engaged with customers, offering expert guidance on a diverse range of electronics and technology products. Leveraging my product knowledge and exceptional communication skills, I successfully matched customers with the right solutions, consistently delivering an outstanding shopping experience.



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Warehouse Associate

  • Jun 2006 - Aug 2009

  As a Warehouse Associate at McKesson, I efficiently performed the roles of a warehouse worker and forklift operator. With precision and dedication, I contributed to the smooth operation of the warehouse, adeptly managing inventory, handling shipments, and operating forklift machinery to ensure timely and accurate distribution of products. As a Warehouse Associate at McKesson, I efficiently performed the roles of a warehouse worker and forklift operator. With precision and dedication, I contributed to the smooth operation of the warehouse, adeptly managing inventory, handling shipments, and operating forklift machinery to ensure timely and accurate distribution of products.