Experience

Biltmore Church

• Central Production Specialist



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• • Mar 2022 - May 2022

  - Confer with customers by telephone or in person to provide information about products or services- Keep record of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.- Review insurance policy terms to determine whether a particular loss or repair is covered by insurance.- Check to ensure that appropriate changes were made to resolve customer's problems.- Complete contract forms, prepare change of address records..- Reassemble machines after making repairs or replacing parts. Show less

• • Aug 2021 - Mar 2022

  - Engage with clients to provide solutions aligning with their definition of fixed.- Greet clients and perform consultations with unit drop-offs to determine level of service required.- Demonstrate repairs to clients on pickup.- Perform client education on aspects of technology in terms they can understand.- Use de-escalation and conflict resolution skills to develop understanding and results for clients.- Maintain Precinct operations including checking functionality of returns, processing unit shipping and receiving.- Work with the sales team, explaining services and technology to help them achieve business goals. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Electronics Team Associate

  • Jun 2020 - Aug 2021

  Hired as stocking associate and transitioned to electronics department associate. As electronics associate, provided customer service and support for customers and served as technical support for photo lab equipment. Hired as stocking associate and transitioned to electronics department associate. As electronics associate, provided customer service and support for customers and served as technical support for photo lab equipment.